Best-Rated Gas Suppliers WA

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Methodology & Important Notes

Most Satisfied Customers | Kleenheat

For the second year in a row, Kleenheat has topped this year’s customer satisfaction ratings for WA gas suppliers. It achieved five-star ratings across most categories, including bill and cost clarity, online tools and advice, overall satisfaction and customer service.

How we rate WA natural gas suppliers

Each year, Canstar Blue surveys hundreds of gas customers across WA to find out which suppliers are living up to expectations. With an abundance of competition and bonus incentives on offer, there’s no reason why you should settle for anything less than five-star value and service. This year’s review has compared Kleenheat, AGL and Alinta Energy on customer satisfaction. Keep in mind, while this report looks at three of the most prominent retailers in WA there may be others operating in your area.

Canstar Blue surveyed 561 Western Australian households for their feedback on their natural gas retailer. Respondents had to live in Western Australia, have a gas account and pay the bills for their response to be eligible.

The outcomes reported in these ratings are measured via ISO 26362 accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their natural gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:

Overall satisfaction: measured consumer satisfaction with a natural gas provider as an individual score NOT a combined total of all criteria.
Value for money: cost was low for the quality and effectiveness of the natural gas provider.
Customer service: the natural gas provider had multiple service points for customers, e.g. telephone, email, online chat.
Bill and cost clarity: the natural gas provider had an easy-to-understand bill.
Online tools and advice: the natural gas provider had an app or online account to monitor energy usage, pay bills and manage account information.
Ease of sign-up: the natural gas provider had a simple sign-up process.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
- The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Best WA Natural Gas Providers:

Kleenheat
AGL
Alinta Energy

Kleenheat is back in the top spot this year with five stars for overall satisfaction. AGL scored four stars for overall satisfaction, while Alinta Energy brought up the rear with three stars for overall satisfaction.

Find more detailed information on our ratings methodology.

Compare WA gas plans and prices

Here are some of the cheapest gas deals on our database for WA. These estimated annual costs are based on the ATCO network in Perth and yearly gas usage of 6,300 units/year, but prices will vary depending on your own circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

Kleenheat | Monthly Energiser

Distributed By ATCO

Energy Fact Sheet

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PROMOTED

Not yet rated

Join Canstar Blue's most satisfied WA Natural Gas customers awarded in 2022 & 2023. Enjoy added value through partnerships with RAC & Flybuys. T&Cs Apply

Origin Energy | Go Variable

Distributed By ATCO

Energy Fact Sheet

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Not yet rated

Origin Energy | Everyday Rewards Variable

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

AGL Energy Limited | Savers

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

ENGIE | ENGIE Saver

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Alinta Energy | Fair Go 35

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

ENGIE | ENGIE Perks

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Alinta Energy | Carbon Balance - Gas

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Advertiser Disclosure

Canstar Blue may earn a fee from its Online Partners for referrals from its website tables, and from sponsorship or promotion of certain products. Fees payable by product providers for referrals and sponsorship or promotion may vary between providers, website position, and revenue model. Sponsorship/promotion fees may be higher than referral fees. If a product is sponsored or promoted, it is an ad and it is clearly marked as such. An ad might appear in different places on our website, such as in comparison tables and articles. Ads may be displayed in a fixed position in a table, regardless of the product’s rating, price or other attributes. The location of an ad doesn’t indicate any ranking or rating by Canstar Blue. Payment of fees for ads does not influence Value Rank or Customer Satisfaction Ratings. See How We Get Paid to find out more.

General Disclosure – Energy

The data in the table is updated within 24 hours of Canstar Blue becoming aware of a change. You can find a description of the initial sort order below the table. You can use the sort buttons at the top of each column to re-order the display. Learn more about our Gas Value Rank Methodology.

Please note that the Satisfaction Rating displayed in the table is a rating relating to customers’ overall satisfaction with the brand. It should not be confused with an individual product rating. Learn more about Brand Satisfaction ratings and for more information on how the Brand Satisfaction ratings are calculated, read the Canstar Blue Most Satisfied Customers Methodology.

The results do not include all energy retailers or products in the market and may not compare all features relevant to you. Canstar Blue does not supply electricity or gas services. If you decide to apply for a particular energy product, you will deal directly with the retailer, not with Canstar Blue. Fees, charges, product information and contract terms should be confirmed directly with the relevant retailer.

Some plans may require you to meet certain conditions before a discount may become available to you. Check the energy provider’s plan information for details of all possible discounts that may apply and any conditions that need to be met for you to be eligible for these discounts.

Check your current plan’s exit fees and other termination provisions before changing providers.

Some plans may have a minimum term that is longer than one year. In that case the total cost over the term will be much higher than the estimated Price, which is for one year only. Consider the provider’s detailed product and pricing information before making a decision to take out a new plan or switch electricity providers.

Pricing Information

The price shown is inclusive of GST and is the estimated lowest possible price a representative customer would be charged in a year for each plan, assuming all conditions of discounts offered, if any, have been met. Gas usage assumptions have been derived from the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table.

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

The estimated yearly Price is based on single rate tariffs, which is when a flat usage rate is charged for ‘blocks’ of gas consumed and could be a limited amount per day, month, quarter, which may include a second block with a different usage rate applied, or, season.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

By clicking on the number next to the phone icon, you will leave the Canstar Blue website and be connected with the call centre of the Online Partner’s brand that you have selected. You will be subject to that referral partner’s brand privacy policy and terms of use. You agree that Canstar Blue Referral Terms apply to this referral.

1. Kleenheat

Ratings result

As this year’s winner, Kleenheat managed a near clean sweep of five-star ratings. Its one four-star rating was for value for money.

Editor’s notes

Kleenheat is part of the Wesfarmers group, which also includes retail brands Target, Kmart, Bunnings and Officeworks. This connection pays off for customers, with Kleenheat offering further savings for RAC members as well as additional Flybuys points that can be earned for every dollar spent on gas bills. A $50 welcome bonus is also up for grabs for new customers who switch their natural gas to the Monthly Smart Saver plan or Standard Form Contract. Kleenheat generally offers customers a choice between three plans in WA.

Kleenheat gas prices

Here are Kleenheat’s natural gas plans on our database for Western Australia. These are products from a referral partner†. These estimated annual costs are based on the ATCO Network in Perth and yearly gas usage of 7,672 (units), but prices may vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Kleenheat | Monthly Energiser

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Kleenheat | Monthly Smart Saver

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Kleenheat | Standard Form Contract

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Advertiser Disclosure

General Disclosure – Energy

Check your current plan’s exit fees and other termination provisions before changing providers.

Pricing Information

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

2. AGL

Ratings result

AGL was rated four stars for overall satisfaction this year, as well as for its ease of sign-up. It scored a notable five stars for value for money, bill and cost clarity and online tools and advice, while its customer service received three stars.

Editor’s notes

AGL offers residential customers two gas plans to choose from. All AGL’s WA gas plans come with no lock-in contracts and the promise of 24/7 customer support. AGL also has a rewards program from which customers can apply for discounts on things like gift cards, restaurants and movie tickets.

3. Alinta Energy

Ratings result

Alinta Energy scored three stars for overall satisfaction and value for money in this year’s ratings. It received five stars for bill cost and clarity and secured four stars in all other categories.

Editor’s notes

A major gas and electricity retailer across Victoria, New South Wales, Queensland and South Australia, Alinta Energy also maintains a strong presence in Perth. Acquired by Chow Tai Fook Enterprises – a Hong Kong based conglomerate – in 2017, Alinta has taken on the increased competition in WA, offering generous discounts on gas usage charges and no lock-in contracts across all products. It also has a rewards program with discounts across various entertainment activities.

Alinta Energy gas prices

Here are the Alinta Energy natural gas plans on our database for Western Australia. These are products from a referral partner†. These estimated annual costs are based on the ATCO Network in Perth and yearly gas usage of 7,672 (units), but prices may vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Alinta Energy | Fair Go 35

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Alinta Energy | Carbon Balance - Gas

Distributed By ATCO

Energy Fact Sheet

See offer

Not yet rated

Advertiser Disclosure

General Disclosure – Energy

Check your current plan’s exit fees and other termination provisions before changing providers.

Pricing Information

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

Where can you find the best deal on gas in WA?

Given the overall price you pay for natural gas will likely be determined by the size of the discount you receive, it’s important to look for other value-add incentives when it comes to picking the plan and provider that’s best for you. As mentioned in this report, all of the gas retailers in WA have some point of difference in the market, whether that’s because they have a rewards program that delivers savings on something that interests you, or because they offer additional perks like points off your next shop.

The point is that it’s important to make your decision based on several factors, which should include how that retailer is rated by its existing customers.

Compare Gas Prices & Plans
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FAQs about natural gas in WA

The following gas suppliers currently offer residential plans in Western Australia, including the Perth area:

AGL
Alinta Energy
Kleenheat
Origin Energy
Simply Energy

Please note, these are the retailers listed on the Canstar Blue database. Other retailers may be available in your area.

Gas prices in Western Australia remain regulated by the state government for small usage customers. A customer is considered to be ‘small use’ if the property uses less than one terajoule (TJ) of natural gas per annum. This realistically includes all households and most small businesses. This means the providers have a set limit as to what they can charge customers.

The price of natural gas in WA is predominately made up of supply and usage charges:

A supply charge is a daily fee for being connected to the mains gas network and applies regardless of whether or not the property uses any natural gas.
Usage charges are incurred for the natural gas used. These charges are provided in terms of ‘units’. According to the Western Australian Government’s website, one unit equates to about 3.6 megajoules of gas.
It’s also common for gas suppliers to charge a daily account service fee in WA. This is typically between 4 cents and 8c per day.

Customers in the Kalgoorlie-Boulder and Albany areas of WA are charged a standard flat rate for their natural gas usage. But customers in mid-west/south-west WA (i.e. Perth, Geraldton, Carnamah and all the surrounding areas) are typically charged in block usage rates. Under this pricing structure, customers receive one rate for the first 12 units of gas used per day and a lower rate for any additional gas usage beyond that.

Discounts really can make a difference when it comes to the overall price you could pay in WA, with up to 45% off gas usage charges now on offer. The extra incentives offered by the retailers can also help you decide which plan delivers the best overall value for your money.

Our customer satisfaction ratings are based on the feedback of natural gas customers, rather than those who purchase bottled LPG. To connect natural gas to your home or business, you must live in an area with reticulated gas mains. As you can see from the map (right), supplied by the WA Department of Finance, natural gas is only available in the most populated regions of the state, including the areas surrounding Perth, Busselton, Gingin, Albany, Kalgoorlie-Boulder, Geraldton, Mullewa and Carnamah.

If natural gas is not available to your property, a gas supplier may be able to arrange a quote from the network operator to extend the gas mains to your home or business. However, this is only practical if the property is already near a gas network. Alternatively, if the property is in a remote area, the only option is bottled LPG. Kleenheat and Origin also operate LPG services in some areas.

The natural gas mains system in WA is operated and maintained by ATCO Gas Australia (formerly WA Gas Networks). This is who you should contact if anything goes wrong with your gas supply, or in case of an emergency, such as a gas leak. ATCO is responsible for meter readings and passes this information onto your energy retailer for billing purposes. Your retailer – be it Alinta Energy, Kleenheat, Origin Energy, AGL or Simply Energy – will then bill you for your gas usage and collect the additional supply charges on behalf of ATCO.

Our survey of WA gas customers found that a clear majority (74%) are happy with their existing gas suppliers and don’t want to switch. Just over a quarter (28%) of Western Australians chose a gas provider based on name recognition, while well over a third (36%) opted for a brand that offered the biggest discount.

Interestingly, our research found that natural gas customers in Western Australia are generally more satisfied with their service than customers in other states and territories. However, with new retailers likely to join the residential gas market in the years to come, customers should regularly review their energy options and compare plans in their area. While WA gas prices remain regulated, the retailers can still compete to offer the best deals and service.

Past ratings

Here are the previous winners of Canstar Blue’s Natural Gas Suppliers – WA Customer Satisfaction Award:

2022: Kleenheat
2021: AGL
2020: Kleenheat
2019: Kleenheat
2018: Kleenheat
2017: Kleenheat
2016: Kleenheat

Meet our energy experts

Kelseigh Wrigley: Former Energy Specialist

Kelseigh Wrigley covered Australia’s retail energy market, growing her industry specific expertise over the last two years. She holds a Bachelor of Journalism at the Queensland University of Technology and has contributed her skills to online publications Hunter & Bligh and local radio station 4ZZZ.

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Meet the Editorial Team
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Samantha Howse: Consumer Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

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Meet the Research Team
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