AGL has landed the top spot in our Queensland gas supplier ratings for the sixth year in a row, once again beating out Origin. The retailer was awarded five stars for overall satisfaction, along with five stars for its customer service, bill and cost clarity and ease of sign-up.
We surveyed 295 bill-paying customers across Queensland to find out what they think about their gas supplier against rating factors such as overall satisfaction, value for money, customer service and ease of sign-up. While there are six natural gas suppliers in Queensland, not all qualified for our survey. As such, this report compares two of the most prominent gas retailers in the Sunshine State: AGL and Origin.
Canstar Blue surveyed 295 Queenslanders with an active mains gas connection for their feedback on their natural gas retailer. Respondents had to live in Queensland, have a gas account and pay the bills for their response to be eligible.
Respondents rate their satisfaction with their natural gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Best QLD Natural Gas Providers:
For the sixth year in a row, AGL has been named the best-rated gas supplier among Queenslanders surveyed. AGL received five stars for overall satisfaction, customer service, bill and cost clarity and ease of sign-up in this year’s survey.
Find more detailed information on our ratings methodology.
Here are some of the cheapest gas deals on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL was rated five stars for overall satisfaction, customer service, bill and cost clarity and ease of sign-up in this year’s ratings. It received four stars for value for money and online tools and advice.
AGL customers can choose from a handful of gas offers in Queensland, with variable rates and no lock-in contracts or exit fees. While AGL doesn’t offer the plan discounts or incentives you may find from other retailers, the energy giant’s competitive rates stack up well against other offers in the market. Customers will also have access to AGL Rewards, the company’s nation-wide discount and rewards program.
Here is AGL’s natural gas plan on our database for SEQ. This is a product from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Coming in second place, Origin Energy received five-star ratings for its customer service, bill and cost clarity and ease of sign-up. It received four stars for overall satisfaction and value for money, and three stars for online tools and advice.
Energy giant Origin has several offers available in Queensland. Plans include variable rates, as well 12-month or ongoing contract options, each with no exit fees. No-fuss basic plans are available, along with flexible payment options. Origin also offers a plan that includes bonus Everyday Rewards points for new customers.
Here are Origin Energy’s natural gas plans on our database for SEQ. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
If you’re looking for a better deal on gas in Queensland, there are several factors to consider when shopping around. If you’re comparing suppliers and plans, you’ll want to look at the following aspects and inclusions:
Gas suppliers may rely on bill credits and discounts to attract new customers, but these may be hiding higher usage and supply charges. It’s important to look at the total cost of your plan when comparing prices, including standard charges as well as discounts.
Be aware that gas prices are subject to change, meaning the only way to find the cheapest plan for you is to compare rates on a regular basis. You also don’t need to bundle gas and electricity from one provider to find the best deal – mixing and matching retailers may prove cheaper, depending on your usage needs.
Kelseigh Wrigley covered Australia’s retail energy market, growing her industry-specific expertise over the last two years. She holds a Bachelor of Journalism at the Queensland University of Technology and has contributed her skills to online publications Hunter and Bligh and local radio station 4ZZZ.
Meet the Editorial Team
Samantha Mauro-Todd is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamThe QLD gas market is not as competitive as other states, but that’s not to say there aren’t good deals out there. If our customer ratings are any indicator, it’s worth keeping your eyes peeled for future offers as other suppliers attempt to chip away at the dominance of AGL and Origin. Here is a list of gas suppliers that currently offer plans in QLD:
While this report looks at gas retailers or suppliers, a gas distributor is responsible for physically delivering the gas to homes and businesses and owns and maintains pipes, meters and equipment.
There are two main gas distributors in Queensland:
Knowing which gas distributor services your area means you know who to contact in case of an emergency or outage. Your final gas bill will also vary depending on your distributor, as each distributor charges transmission costs, which are passed on to customers by gas suppliers.
Some Queensland natural gas providers charge a flat usage rate or ‘single rate’, meaning the rate is the same regardless of the time of day or how much gas is used. Other providers may charge a ‘block rate tariff’, which means rates vary depending on how much gas you use.
Generally, customers on a block rate tariff will pay less for each subsequent ‘block’ of gas usage; for example, you may pay 3c/MJ for your first 80 megajoule (MJ) of usage each day, then 2.8c/MJ for the next 50 MJ. Some gas suppliers may also charge for MJ used per quarter or month.
In addition to the above usage rates, gas customers also pay a supply charge, which is a daily ongoing fee to cover the cost of being connected to the gas network. This is charged regardless of how little or how much gas is consumed.
There are several factors that may influence your decision-making when choosing a gas supplier. We asked Queenslanders in our 2023 survey why they decided to pick their gas provider and plan. This is what we found:
Here are the previous winners of Canstar Blue’s Natural Gas Suppliers – QLD Most Satisfied Customers Award:
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