Aussies have rated Mercedes as number one in Canstar Blue’s latest luxury car brand ratings, with five-star reviews in every category. Mercedes received five stars for features, driving experience, value for money, reliability, appearance, upgrades and extras, customer service and overall satisfaction.
Our review compares luxury car brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which luxury car brand they think is best!
Canstar Blue surveyed 212 Australians for their feedback on the car they have purchased in the last five years.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
Mercedes-Benz is a division of the German car maker Mercedes that specialises in luxury vehicles. Its range includes hybrid and electric options that are available in a range of models, including sedans, coupes, cabriolets and SUVs.
This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s luxury car ratings:
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