Best-Rated Restaurant Meal Delivery Services

See Our Ratings Methodology.

 

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Most Satisfied Customers | UberEats

Aussies have rated UberEats as top pick in Canstar Blue’s latest restaurant meal delivery service ratings, with five stars for delivery reliability and timing, customer service, variety of food options, website or app experience and overall satisfaction.

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How we rate restaurant meal delivery services

Our review compares restaurant meal delivery services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which restaurant meal delivery service they think is best!


Canstar Blue surveyed 1,048 Australians for their feedback on restaurant meal delivery services they’ve used in the last six months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their restaurant meal delivery services(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with restaurant meal delivery services as an individual score, NOT a combined total of all criteria.
  • Delivery reliability and timing: the order was correct and delivered within expected timeframe.
  • Value for money: good taste, consistency and price of product.
  • Customer service staff were friendly, well-presented.
  • Variety of food options: range of products is diverse.
  • Website and app experience: process for ordering, transaction or use is simple and efficient.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.


Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • UberEats
  • Menulog
  • DoorDash

Find more detailed information on our Most Satisfied Customer methodology.


Top Restaurant Meal Delivery Service – UberEats

Uber Eats review

UberEats, a subsidiary of the global ridesharing app Uber, is a food ordering and delivery service accessed via an app. The platform allows users to order prepared food from partner restaurants, fast food chains and eateries in the user’s location and receive delivery of those orders via courier. UberEats allows users to track and schedule orders, customise drop-off points, browse by cuisine and add multi-stop deliveries. It runs regular promotions, with zero-dollar delivery fees and more available on eligible orders. UberEats has also expanded its services into the delivery of groceries and alcohol from partner retailers.

About our consumer experts


Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s restaurant meal delivery service ratings:

  • 2023: DoorDash
  • 2022: DoorDash
  • 2021: Deliveroo
  • 2020: DoorDash
  • 2017: Menulog
  • 2016: Delivery Hero

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