Best-Rated Real Estate Agents for Businesses

See Our Ratings Methodology.

cns-msc-smb-real-estate-2024

Most Satisfied Customers | LJ Hooker

Consumers have rated LJ Hooker as the top pick in Canstar Blue’s latest real estate agents for business ratings, with five-star reviews in all categories: services offered by agent, client service, value for money, knowledge and advice provided by agent and overall satisfaction. 

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How we rate real estate agents

Our review compares real estate agents on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which real estate agent they think is best!


Canstar Blue surveyed 291 Australians for their feedback on the real estate agent(s) they’ve used for business purposes in the last three years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their real estate agent brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a real estate agent brand as an individual score NOT a combined total of all criteria.
  • Value for money:quality of service for price paid.
  • Client service: staff are available, helpful and resolve problems effectively.
  • Marketing: property was advertised appropriately, effectively.
  • Knowledge and advice provided by agent:they were knowledgeable and provided advice on the market, properties, processes.
  • Services offered by agent: leasing services, property sales services, property management services.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • LJ Hooker
  • Ray White

Find more detailed information on our Most Satisfied Customer methodology.


Top Real Estate Agent Brand for Businesses – LJ Hooker

LJ Hooker has been operating in Australia since 1928. It has 600 franchise offices around the country, with each office owned and managed by its franchisees. LJ Hooker provides a number of services and benefits including buying, selling, renting and investing assistance and free appraisals. 

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s small business real estate agent ratings:

  • 2023: LJ Hooker
  • 2022: Ray White
  • 2021: Ray White
  • 2020: Century 21
  • 2019: LJ Hooker
  • 2018: Century 21
  • 2017: First National
  • 2016: Raine Horne
  • 2015: Century 21

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