Best-Rated Personal Care Clinic

See Our Ratings Methodology.

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Most Satisfied Customers | Australian Skin Clinics

Aussies have rated Australian Skin Clinics as number one in Canstar Blue’s latest personal care clinic ratings, with five-star reviews for value for money, quality of service and expertise, product range and availability, booking process, range of services and overall satisfaction. 

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How we rate personal care clinics

Our review compares personal care clinics on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which personal care clinic they think is best!


Canstar Blue surveyed 329 Australians for their feedback on the personal care clinic they have used the services of in the last 12 months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their personal care clinic brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with the personal care clinic as an individual score NOT a combined total of all criteria.
  • Value for money: quality of service for price paid.
  • Range of services: offer a range of service options, packages.
  • Clinic layout and presentation: clean, uncluttered.
  • Quality of service and expertise: stylist / technician / artist is knowledgeable, professional.
  • Booking process: easy to book, appointment reminders, appointment availability.
  • Product range and availability: wide range of appropriate products, brands for at-home care (hair products, skincare, aftercare).

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Australian Skin Clinics
  • Endota Spa
  • Laser Clinics Australia
  • Essential Beauty

Find more detailed information on our Most Satisfied Customer methodology.


Top personal care clinic – Australian Skin Clinics

Australian Skin Clinics is a franchise that offers services such as laser hair removal, body sculpting, cosmetic aesthetics and skin treatments. Founded in 1996, Australian Skin Clinics now has 48 locations across Queensland, New South Wales and Victoria.  

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Here are the past winners from Canstar Blue’s personal care clinic ratings:

  • 2023: Australian Skin Clinics

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