Best-Rated Kitchenware Retailers

cns-msc-kitchenware-retailers-2024

Most Satisfied Customers | Kmart

Aussies have rated Kmart as the top pick in Canstar Blue’s latest kitchenware retailer ratings, receiving five stars for value for money, product range and overall satisfaction. 

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How we rate kitchenware retailers

Our review compares kitchenware retailers on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which kitchenware retailers they think is best!


Canstar Blue surveyed 1,007 Australians for their feedback on the kitchenware retailers they’ve purchased from in the last 12 months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their kitchenware retailer(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with the kitchenware retailer as an individual score NOT a combined total of all criteria.
  • Value for money: quality and quantity of product for price paid.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Checkout experience: checkout process is fast and/or efficient, multiple payment options available, flexible collection or delivery options.
  • Product range: variety of product categories, range of product options.
  • Store layout and presentation: products are well-presented, easy to find.
  • Website layout and presentation: website is easy to navigate, products are easy to find.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Kmart
  • Kitchen Warehouse
  • Big W
  • House
  • Robins Kitchen
  • Myer
  • Target

Find more detailed information on our Most Satisfied Customer methodology.


Top Kitchenware Retailer – Kmart

Kmart has an extensive kitchenware range including pots and pans, cooking utensils, bakeware and appliances. The brand also sells a 50-piece kitchenware utensil set, four- and five-piece cookware set and knife-block set. 

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past ratings

Here are the past winners from Canstar Blue’s kitchenware retailer ratings:

  • 2023: Robins Kitchen
  • 2022: Kitchen Warehouse
  • 2021: Appliances Online

 

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