Aussies have rated Subway as the top pick in Canstar Blue’s latest quick service restaurants ratings, with five stars for taste and freshness of ingredients and meals, value for money, speed of service, customer service, variety of options and overall satisfaction.
Our review compares quick service restaurants on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which quick service restaurant they think is best!
Canstar Blue surveyed 2,451 Australians for their feedback on the quick service restaurants (excluding pizza) they’ve purchased and consumed food from in the last three months.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Find more detailed information on our Most Satisfied Customer methodology.
Subway is an American franchise, best known for its sub-style sandwiches. The multinational restaurant offers subs, wraps, salads, breakfast options, sides, including its popular cookie range, and drinks. Consumers may either purchase in-store or order online, with both delivery and click-and-collect options available. Subway also offers catering options for those making large orders for parties or functions.
This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners of Canstar Blue’s quick service restaurants ratings:
Best-Rated Breath Mints Brand - March 28th
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Appliances - June 11th
Want to make perfect pizza at home? It could be easier than you think – you just need to install a pizza oven!
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Best-Rated Convenience Store Brand - May 11th
Many of us are happy to fork out a little extra for convenience, especially if it means staying in the comfort of our jammies ‘just this once’. We all deserve to treat ourselves to a …
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Best-Rated Quick Service (Fast-Food) Restaurants - March 2nd
McDonald’s is launching its first-ever loyalty program called MyMacca’s Rewards – to allow customers to earn and redeem points for free food and drinks.
MyMacca’s Rewards is available nationally (from Thursday, 3 March). Customers can earn …
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Best-Rated Pizza Stores - June 11th
On those days when you don’t feel like cooking or are in need of a quick meal, many Australians turn to a fast food option that saves them time and eliminates the need for a …
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