Aussies have rated StarTrack as the top pick in Canstar Blue’s latest parcel delivery for business ratings, with five-star reviews in all categories. These include value for money, client service, ease of use, reliability of service, delivery timeliness options, pick up and drop off options and overall satisfaction.
Our review compares parcel delivery on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which parcel delivery brand they think is best!
Canstar Blue surveyed 606 Australians for their feedback on the parcel delivery they’ve used for work purposes in the last two years.
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more detailed information on our Most Satisfied Customer methodology.
StarTrack, owned by Australia Post, has a variety of parcel delivery services available, including standard three to four and a half hours, express one and a half to three hours, and immediate priority one hour options. StarTrack also provides live tracking and an estimated delivery time.
This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Here are the past winners from Canstar Blue’s parcel delivery ratings:
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