Best-Rated Self-Storage For Businesses

See Our Ratings Methodology.

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Most Satisfied Customers | Kennards Self Storage

Consumers have rated Kennards Self Storage as the top pick in Canstar Blue’s latest self-storage brand ratings, with five-star reviews in value for money, accessibility, quality of storage, client service and overall satisfaction. 

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How we rate self-storage brands

Our review compares self-storage brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which self-storage brand they think is best!


Canstar Blue surveyed 281 Australians for their feedback on the self-storage brand(s) they’ve used for business purposes in the last two years.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their self-storage brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a self-storage brand as an individual score NOT a combined total of all criteria.
  • Value for money:quality of service for price paid.
  • Client service: staff are available, helpful and resolve problems effectively.
  • Safety and security: adequate security systems in place, surveillance, locks.
  • Accessibility:flexible access times, easy to get into.
  • Quality of storage:clean, temperate, dry.
  • Locations:number of locations, easy to reach, convenient.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Kennards Self Storage
  • National Storage
  • Storage King

Find more detailed information on our Most Satisfied Customer methodology.


Top Self-Storage Brand – Kennards Self Storage

Kennards Self Storage has over 110 locations across Australia and New Zealand, and is a privately owned and family run Australian company. The brand offers storage options for personal and business use, as well as specialty storage options for wine, cars and more. 

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology. She has worked in a variety of public relations, marketing and communications roles, gaining experience in community management, social media marketing, blog writing and other styles of copywriting. When she’s not working, Rachel enjoys doing arts and crafts projects at home and spending time with friends.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s self-storage for business ratings:

  • 2023: Storage King
  • 2022: Storage King
  • 2021: Storage King
  • 2020: Kennards Self Storage
  • 2019: Storage King
  • 2018: Kennards Self Storage
  • 2017: Storage King

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