Best-Rated Bakery Chain Brand

See Our Ratings Methodology.

cns-msc-bakery-chains-2024

Most Satisfied Customers | Bakers Delight

Aussies have rated Bakers Delight as the top pick in Canstar Blue’s latest bakery chain ratings. Bakers Delight received five stars for freshness, variety and range, customer service, layout and presentation and overall satisfaction. 

Fact Checked Fact Checked

How we rate bakery chain brands

Our review compares bakery chain brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which bakery chain brand they think is best!


Canstar Blue surveyed 1,571 Australians for their feedback on the bakery chain brand(s) they made a purchase from in the last month.

  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.


Respondents rate their satisfaction with their bakery chain brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a bakery chain brand as an individual score NOT a combined total of all criteria.
  • Variety and range: good range of product options.
  • Freshness of products: bread, cakes.
  • Layout and presentation: products are well-presented, easy to find.
  • Customer service: staff are available, helpful, resolve problems effectively.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Bakers Delight
  • Breadtop
  • Brumby’s
  • Banjo’s

Find more detailed information on our Most Satisfied Customer methodology.


Top Bakery Chain Brand – Bakers Delight

Bakers Delight is a franchise bakery chain that has been operating in Australia for over 40 years. The chain’s range includes bread, scrolls, pastries, pull apart loaves, scones and more.

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health . Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.

When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past ratings

Here are the retail bakery chains that have previously rated best in Canstar Blue’s bakery chain ratings:

  • 2023: Bakers Delight
  • 2022: Bakers Delight
  • 2021: Brumby’s
  • 2020: Bakers Delight
  • 2019: Bakers Delight

Latest Stores & Services Articles

2021 Christmas & New Year trading hours

Christmas trading hours 2024

Christmas is almost here and that means it’s time to start planning your festive shopping. Whether it’s last-minute items you need to pick up on Christmas Eve, such as prawns or a roast chicken, or …

– Read more
Father's Day shopping guide

Top 8 Black Friday shopping tips and hacks

Black Friday is approaching and that means shoppers across the country are getting ready for some serious bargain hunting.

The annual shopping event has become the biggest retail sale of the year, even outperforming Boxing Day, …

– Read more
Lights on the ceiling of a warehouse

How much electricity does a business use?

In this article, Canstar Blue shares the average energy usage and costs for Aussie businesses, as well as some tips and tricks to help business owners reduce their energy bills.

For many Australian businesses, power is …

– Read more
Two iPhone 12 Pro Max phones in Gold and Blue

Optus iPhone plans and prices

Compare all Optus iPhone plans in Australia with Canstar Blue, including the latest deals on the iPhone X, iPhone 8 and 8 Plus.

– Read more
Average grocery bill Australia

What is the average grocery bill?

Aussies are spending more on groceries in 2024, with the average weekly supermarket shopping bill increasing in all states and territories over the past year, according to new Canstar Blue research. 

Our 2024 survey of supermarket …

– Read more