Scams and Fraud Warning

Scams are deliberately designed to deceive you. Here at Canstar Group (Canstar/Canstar Blue/Ratecity) we have been made aware of a number of ways in which fraudsters are trying to use the Canstar Brands to try and trick consumers into handing over their financial details or personal information.

This can include scam emails, fraudulent calls pretending to be from the Group along with fake websites and people impersonating Canstar Group staff members.

We want to alert you to this and other types of fraudulent activity so that you know what to look out for and the steps you can take to protect yourself online.

Remember if something seems too good to be true, it is probably because it is.

Canstar and its associated subsidiaries do not undertake cold calls. If you’ve been called by someone claiming to be from Canstar, Canstar Blue or Ratecity offering to sell you a product or service, these calls are fraudulent.

Canstar Group staff members do not provide financial advice via social media, group chats or any other forum. Canstar Group staff members will not contact you to provide investment or trading advice. If someone contacts you and says they are from Canstar, please contact us at enquiries@canstarblue.com.au.

Fraudsters can also send ‘phishing’ emails asking consumers to ‘verify’ and ‘record’ personal financial details. Please do not provide any information in response to unsolicited phone calls or phishing emails.

Canstar Group will never call or contact asking you for sensitive data or financial details or ask you to click on a link and provide bank account details.

If you’ve received a telephone call, message or an email of this type, please contact us here immediately.

Learn more about how to tell if a communication from Canstar is legitimate here.

Impersonation Emails

We are aware of some scammers sending emails impersonating Canstar and promoting false investment options for Fixed Term Deposits offered by a fake company called ‘Select Wealth Management PTY’. These offerings have been included in fake Canstar-branded emails and are not legitimate.

Some scam email addresses we are aware of include:

mail@canstarrates.com
mail.canstar-rates.com@19809D.clients.bmsend.com
mail@canstarpromo.com
info@canstarfixedrateinvest.com
mail@termdeposits-canstar.com
specials@mail-canstarau.net
updates@email-canstar.com
sarahsteff@canstarblue-au.com

These are scam email addresses and we urge you not to click on any links, open attachments or respond to requests from the source of these emails.

Canstar will only send newsletters from our official Canstar email addresses:

@canstar.com.au
@news.canstar.com.au
@canstarblue.com.au
@ratecity.com.au