How to check your Telstra balance

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How can I check my Telstra balance?

Checking your Telstra balance is the only way of knowing exactly how much data you’ve used and how much you have left. Even though there are third-party data usage apps, checking your usage through Telstra will provide the most accurate and up-to-date information.

There are various methods of checking your Telstra balance, which we’ve outlined below:

How to check Telstra balance via My Telstra App

You can check your balance via the My Telstra app, which is available on Android and iOS platforms.

How to check Telstra balance via web browser

Alternatively, you can sign in to your Telstra account via an online browser, using a computer or handheld device.

Or, you can type m.telstra.com into the search engine on your phone, which will provide you with the balance of the SIM in that phone.

How to check Telstra balance via SMS

The final option for checking your Telstra balance on your smartphone is to text USE to 176. You will get an SMS back with the amount of data remaining.

Telstra prepaid and postpaid plans

What can I use the My Telstra app for?

The My Telstra App is a useful way to check your information, update your billing details, recharge your plan and pay your phone bills. Through the app, you can check your billing information and consider any potential add-ons. Whether you’re a postpaid or prepaid customer, you can use the app to check your usage. You can download the app on the iOS store or Google Play store.

Here’s an overview of what you can do through the My Telstra App:

• Check your mobile data usage and plan information
• Perform a Telstra balance check
• Display recent payments and payment information
• Recharge your prepaid plan, or pay your postpaid bill
• Purchase plan add-ons
• Turn international roaming on and off

How can I recharge my Telstra prepaid plan?

If you’re running low on data, or your plan is close to expiring, there are a few ways to recharge your prepaid plan. Here’s how to purchase a digital voucher to recharge your prepaid Telstra plan:

My Telstra App

The My Telstra App is arguably the simplest way to recharge your prepaid balance. Here’s how to do it:

1. Download or open the My Telstra App
2. Log in using your Telstra account number/ID
3. Select the Service button and go to your Prepaid Service
4. Tap Recharge Now and follow any on-screen prompts

My Telstra

The My Telstra online browser is an easy way to recharge your prepaid service, especially if you don’t want to download additional apps to your phone:

1. Use your Telstra ID/account details to sign in to My Telstra
2. Press the dropdown tab on the page’s top left and select which prepaid service you wish to recharge
3. Tap Recharge and enter your desired amount
4. Enter your payment details

Rewards store

If you have a Telstra Plus membership, and have accumulated enough points, you may be able to recharge your prepaid plan with points from the Rewards store. Recharge amounts start from $13, which costs 5,400 points.

How to enable automatic recharges

Once you’ve paid for your recharge you can choose to set up an automatic recharge. Here’s how:

1. Open the My Telstra app or visit my.telstra.com.au
2. Sign in using your Telstra ID
3. Locate your prepaid service and tap Auto recharge
4. Select the desired auto recharge amount
5. Choose a payment method and enter any necessary details

Tips to manage your data usage

If you’re on a prepaid plan, running out of data means that your SIM will no longer be able to access the internet. If you’re on a postpaid plan, it can mean excess data charges or slowed data speeds.

However, if you manage your data effectively, you could end up with excess data when your plan expires. This data can then be rolled over into your next recharge thanks to Telstra’s continuous data rollover, which allows customers to bank up to 200GB of excess data when they recharge on time.

Here are some things you can do to manage your data usage:

• Set data alerts: Some phones allow you to set alerts that warn when you’ve hit a data limit. Otherwise, your provider might send a text or email to let you know if you’re close to using all your data. For example, Telstra notifies customers when they’ve reached 50%, 85% and 100% of their data usage.
• Save high data usage activities for Wi-Fi: High data usage activities, such as updating or downloading apps, streaming music or videos and gaming, should be avoided while on the go. Try to wait until you’re connected to a Wi-Fi network before performing these activities.
• Turn off background data usage: Some apps continue running in the background even when they’re closed. While the exact process depends on your model of phone, turning off background data usage or background app refresh can typically be found under the Mobile Data section of your phone’s settings.
• Download music and shows/movies: Download your music playlists, movies or shows while you’re connected to Wi-Fi, rather than streaming while connected to mobile data.

While these tips are useful for managing your data usage, if you are continually running out of data, you could consider increasing your data allowance by switching plans.