How to move internet to a new house

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When moving house, not only will you need to move your electricity service to your new address, but you’ll also need to move your internet. Considering how crucial it is to stay online when you move, you’ll want to ensure your move is a breeze.

Moving internet to a new address doesn’t have to be complicated. Depending on your internet type, you may be able to just pack up your modem and go, otherwise a new connection may be needed. In this guide, we explain how to move internet with a range of different providers.

Is setting up internet at a new house difficult?

Moving your internet to a new home can be a fairly simple and straightforward process and some telcos may even offer dedicated moving services to help get your internet set up at your new home. In some cases, it may be as simple as contacting customer support to start the process or managing your account details via your telco’s customer account portal.

Moving an NBN service

If you’re currently connected to the NBN and your new address also has NBN available, you may be able to transfer your current plan to your new address. However, it’s possible your new home may have a different NBN connection type to the one at your current address.

Before you start the moving process, you can check your new address either on the NBN Co website or on an NBN provider’s website — whether that’s your existing provider or a new provider you plan on switching to. Checking your new address can let you know if your new home is connected to the NBN, the NBN connection type available at your new address and therefore, what NBN speed tiers will be available to you.

Once you’ve confirmed that you will be able to connect to the NBN at your address, you can start the process of transferring your service from your old address to your new address. If you plan on staying with the same NBN provider, you’ll most likely need to notify your provider of when you want your service at your old home to be disconnected and when you need service at your new address connected.

Some providers may offer the option for you to change this for yourself using your customer account portal, eliminating the need to contact your provider unless there are any issues.

When you move to your new address, it’s essential that you leave any NBN-supplied equipment at your old home, such as your NBN connection box. Any of this NBN-supplied equipment is registered to that address and won’t work at your new address — and whoever is moving into your new home will need this equipment to get connected when they move in.

However, you will need to take your modem/router with you along with any WiFi boosters or extenders, which you may have received or purchased from a retailer or your NBN provider.

NBN offers you might like

• NBN Sponsored Plans
• NBN50 Plans
• NBN100 Plans

The following table shows a selection of sponsored unlimited data Standard Plus Evening Speed (NBN 50), and Premium Evening Speed (NBN 100) plans on Canstar Blue’s database with links to referral partners..

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Unlimited Data/month

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Unlimited Data/month

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Unlimited Data/month

$68.90 Cost/month

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View all nbn plans listed on Canstar Blue

*^View important information

Unlimited Home Standard (NBN 50) Plans

The following table shows a selection of published unlimited NBN 50 plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.

Unlimited Home Fast (NBN 100) Plans

The table below shows a selection of published unlimited NBN 100 plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.

Moving a home wireless broadband service

Moving a home wireless internet service is perhaps one of the easiest types of internet to transfer, as it doesn’t require any in-home wired connections.

The most important thing to check first is whether your new address will have mobile coverage with your current provider’s network. If you do have coverage at your new address, you’ll need to notify your provider about your address change, then simply pack up your modem and set it up when you move into your new home. Most providers won’t charge a fee for relocating your home wireless broadband, but it’s always a good idea to confirm this with your provider beforehand.

If your current provider doesn’t have coverage in your new area, you may need to switch to a different provider. While there are many different providers offering home wireless broadband plans, all providers will use one of the three mobile networks in Australia — the Telstra, Optus or Vodafone network — which all cover the majority of the population. However, if you have a 5G home internet plan, it’s possible that you may not have 5G coverage at your new address as the 5G networks are still in the process of being rolled out across the country. It’s always worth comparing a range of plans and providers — along with network coverage — to ensure you’ll have service in your new home.

What about mobile broadband?

Considering that mobile broadband is designed to be a portable form of internet, moving your mobile broadband is fairly straightforward. While you’ll need to make sure there is mobile network coverage at your new home, you might find that the only thing you’ll need to change is your plan’s billing address (if applicable).

Want a new internet plan instead?

Rather than moving internet to a new house, you might prefer to switch to a new plan to see if you can get a better deal on your internet. You can compare a range of NBN plans across different speed tiers in the below tables — simply switch between the tabs to see plans on different speed tiers.

How to connect your internet to a new house via your telcos’ moving service

Generally, moving your internet service to a new home is an uncomplicated process and many providers offer customers the option to set this up by calling, in the provider’s app or via your customer account portal.

However, some providers may offer a ‘moving service’ which could include a dedicated customer service representative or additional support during the transfer process. What this service offers will be different between providers, so you’ll want to check with your internet provider on the steps you need to take when moving internet to a new house.

Telstra internet moving house

Telstra makes moving easy and offers a few options for moving your internet service. You can choose to start the process either online, in-store or you can call Telstra. If you already have NBN available at your new address, the process will likely be simple and you’ll be able to transfer your internet and phone line for free on a standard move.

However, if your move is more complicated, you may need a technician to install your service. If this is the case, Telstra will send an order confirmation with details for the technician installation process.

Alternatively, you can opt for a professional installation where a technician will set up your internet at your new home — however this will set you back $240 and Telstra requires notice of at least seven business days prior to your move.

Are there any additional fees?

While moving your Telstra internet usually won’t cost, there may be extra fees involved. If you’re planning on moving to a new property that hasn’t been connected to the NBN before, you may need to pay an NBN New Development Fee of $300.

Additional fees may also apply for the following situations:

• Hiring a technician and call out
• New/additional connections or outlets
• Establishing a new Foxtel connection

If you have Foxtel from Telstra, a Foxtel technician will be required if you’re moving to an address where there was no previous Foxtel connection, which will cost $135 to move your service to your new address.

What will happen to my landline when I move?

You can transfer your landline phone service to a new address and can typically keep your number. If for some reason you can’t keep your number, you’ll receive a new landline phone number from Telstra.

Will I need a new modem?

For many Telstra customers, you might not need a new modem and you should be able to pack up your existing modem and take it with you to your new address.

However, if you have an older modem or your new home has a different technology type that isn’t compatible with your old modem, Telstra will provide you with a new modem as part of your NBN plan.

Keep in mind that your modem/router is different to the NBN connection box, which is the property of NBN Co. Any NBN equipment must be left at your old address.

The below table features selected published Telstra NBN plans from Canstar Blue’s database, listed in order of cost from the lowest to highest and then by data allowance. Use our internet comparison tool to see plans from a wider range of providers.

Optus internet moving house

Optus has a fairly straightforward internet moving process. Existing customers can start the relocation process by booking in their move on the Optus website — simply have your account details and new address on hand.

If you’re moving a 4G or 5G home wireless internet service to a new address, you’ll need to confirm if your new address has coverage on the Optus network. Once you’ve confirmed, all you need to do is update your service/billing address with Optus. However, if you currently have 5G home internet and your new address doesn’t have 5G coverage, Optus will aim to provide an alternative home internet service, otherwise you can cancel your plan and you’ll need to return your 5G modem.

Are there any additional fees?

If your move is a straightforward one and you don’t require a new connection or the help of a technician, a standard installation is free. If you require additional assistance or a new NBN connection, you may have to pay technician, installation or connection fees.

What will happen to my landline when I move?

Typically you’ll be able to bring your landline with you when you move, including your phone number — don’t forget to bring any phones and cables with you.

It may take some time for your existing number to be transferred to your new address. If this happens, you may be allocated a new or temporary phone number until your old number is connected.

Optus will inform you if you are unable to transfer your landline to your new address, in which case, you may be given a new phone number.

Will I need a new modem?

You’ll need to take your modem with you when you move house. However, all NBN equipment, including your NBN box must remain at your old property.

The following table features a selection of Optus NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest. Use our comparison tool to see plans from a wider range of providers.

TPG internet moving house

TPG’s moving service is different depending on what internet type you have. Customers with a 4G or 5G home wireless broadband plan can simply login to their account, access the ‘moving home’ section and authorise the move by following the prompts. However, you’ll need to make sure your new address has network coverage, otherwise you may need to switch to a different internet plan.

Moving a TPG NBN service is a different process. You’ll need to check your new address to confirm which TPG service is available to you. If your current plan is available at your new address, you can submit a transfer request online, call TPG’s Moving Home department, or request a call back from TPG’s moving home department.

While TPG’s moving process is free, NBN plans can take 10 days or less to transfer, while TPG’s FTTB services can take 10 to 20 business days. If you require your service to be transferred on a specific day, you’ll need to either call TPG or request a call from TPG to set up.

If you have a landline phone service you wish to transfer, TPG will inform you as to whether you can transfer this to your new address or not.

The following table features a selection of TPG NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest. Use our comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.

Dodo internet moving house

If you’re an existing Dodo customer, depending on your internet plan and what is available at your new address, you may be able to move your internet to a new address.

You can contact Dodo online to notify them of your move and provide your new address, then Dodo will check which technology type is available at your new home. Dodo will then arrange to connect the internet at your new address as close to your nominated move-in date as possible and will then disconnect your internet at your old address on your move-in date.

Dodo’s moving internet service is free (excluding new NBN connection fees if required) and can typically take between three and 10 business days — or it could be longer, depending on the internet service available at your new address.

The following table features a selection of Dodo NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest. Use our comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.

Aussie Broadband moving house

Existing Aussie Broadband customers can move internet on the Aussie Broadband website’s ‘moving home’ section. You’ll need to have your account’s customer number, your new address and your move-in date on hand.

Rather than changing your account details, Aussie Broadband requires existing customers to log into their account on the website, and then start the checkout process with your new address details.

As you’re logged into your account, your account details should be pre-filled. You’ll then use your new address as the billing address and then you’ll be prompted on the connection details step with your old address, to then select the dates you want to connect your new internet service and disconnect your old service.

Alternatively, you can contact Aussie Broadband’s customer support for assistance with the moving process.

The following table features a selection of Aussie Broadband NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest. Use our comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.

Superloop internet moving house

Superloop requires existing customers wanting to move an internet service, to call their customer support to organise the relocation process. Your new home may have a different NBN technology type, so you may need a new modem/router or other equipment. Superloop recommends organising the moving process prior to your move-in date so you can have internet available when you move in.

The following table features a selection of Superloop NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest. Use our comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.

Moving internet with another provider

The process of moving internet between homes is fairly similar among most providers. Typically a standard transfer of your internet service from one address to another will be free of charge and a fairly straightforward process.

While some providers may offer the option to start the process yourself via your customer account, other providers may require you to call their moving service or department to organise the process for you.

However, it’s usually a two step process:

1. Ensure that your new house is covered by your current internet type — most providers have an address checker on their website for NBN and home wireless internet, or a mobile network coverage map may also be used for home wireless.
2. Contact your provider to inform them of your upcoming move by calling, online chat, etc.

Related: How do I cancel my internet?

FAQs about moving internet to a new home