Superloop Internet Plans Review
With the NBN’s initial rollout complete, internet providers have become increasingly competitive in the fight to gain NBN market share. Superloop is one of the more competitive smaller NBN providers on the market selling broadband plans in Australia. Superloop currently owns fellow provider Exetel and had previously operated in Hong Kong and Singapore, but it has mostly sold off its international operations.
Superloop offers a range of plans across multiple NBN speed tiers, along with fixed wireless and fibre plans, but is it the right internet provider for you? Read on to get the rundown on Superloop.
Superloop NBN Networks & Coverage
Superloop NBN is available at all fixed-line NBN-ready locations, although if you’re unsure, you can check your address on the Superloop website to see what internet services are available to you.
Superloop NBN Features & Bonuses
Superloop is a no-nonsense NBN provider, offering plain and simple internet connections.
- Modem: You can choose to BYO modem or add on the your choice of modem for an upfront cost, plus shipping.
- Speeds: Superloop offers a range of NBN speeds and is one of the few providers to offer both NBN 100/20 and 100/40 plans, in addition to ultra-fast NBN 250 and NBN 1000 plans.
- Speed boost: If you want a boost to your NBN speeds, Superloop’s My Speed Boost lets you temporarily upgrade your NBN speed for 24 hours on eligible plans and five times per month.
Superloop NBN Plans
Superloop offers a selection of NBN plans across a range of speed tiers, starting with NBN 25 speeds and going up to NBN 1000 speeds. Plans are month-to-month and you can choose to either BYO modem or add a modem on to your plan for an additional cost. Home phone and mobile phone services can also be bundled with your NBN plan.
The following table shows a selection of published Superloop NBN plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by data allowance. Use our NBN comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.
Superloop help and support
If you’re seeking support with your Superloop NBN plan, you have two options: emailing or a phone call:
- You can call Superloop on 1800 733 418, or 08 7123 2901
- You can email Superloop on support@home.superloop.com.au
Superloop support is open Monday to Friday 7.30am to 8pm, Saturday to Sunday 10am to 6pm, and 10am to 6pm on public holidays.
How does Superloop NBN compare to other providers?
Superloop is still a lesser known name, but offers extremely competitive prices, especially across extra-fast speed tiers. However, if you do want a more entry-level option, you may find lower costs elsewhere. As a no-nonsense provider, Superloop definitely punches above its weight, although you’ll find similar plans from the following providers:
There are so many providers out there, which can also make the job of comparing plans a bit daunting. What you should look out for is the price, data inclusions, speeds tiers, if there’s a contract and the cost of the modem if you choose to add on a modem. You’ll also want to look at what your home’s NBN connection type is, and what plans are available to you at your home. Once you have a clear idea of what to look for, it can be easier to compare plans.
Is a Superloop NBN plan worth the money?
Superloop may one of the smaller NBN providers, but that shouldn’t sway you from considering signing up to a Superloop plan if its price and inclusions suit your needs.
It has a wide choice of speed tiers, which means that most Aussie households will find a plan to suit their needs through Superloop. Prices are also fairly typical, however Superloop tends to be on the slightly cheaper of the mid-range price point with most plans.
All in all, Superloop does offer some decent value at those reasonable price points. While there are other providers offering cheaper NBN plans, Superloop does list some decent typical evening speeds and offers plans to suit a range of household internet needs. When you’re comparing NBN plans, it’s worth keeping Superloop in your internet plan comparisons to see if they offer the best NBN plans for you.
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About the author of this page
This page was written and is regularly updated by Canstar Blue’s Senior Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.