Goodtel Internet Plans

We’re spoilt for choice when it comes to picking an NBN provider. There are so many telcos that offer simple, easy-to-understand plans (or plans with perks and extras!) that we can get lost in all of it. With hundreds of NBN plans on the market, it can be difficult to find the right provider and price.

To stem some confusion, a relatively unknown name to add to Australia’s collection of Internet Service Providers is Goodtel, a smaller but very unique brand in the NBN space. Goodtel is simple in its mission statement, providing above-average prices for NBN plans, but the company has one standout element up its sleeve that separates itself from the rest of the pack.

50% of what you pay to Goodtel goes to charity, so you can feel good about your NBN provider. But how might it compare to other providers in Australia? Read on to find out.

What does Goodtel offer?

Goodtel NBN coverage

Goodtel is available across Australia to anybody who can access a wired NBN connection – this excludes anybody who is currently serviced by satellite or fixed wireless NBN, or any household that can’t access the NBN. NBN coverage is available to the majority of Australians, although it’s still not serviceable to some homes. Regardless, if you’re unsure if your home can be serviced by a Goodtel NBN plan, you can check your address on the Goodtel NBN website.

Goodtel features and bonuses

Goodtel doesn’t have any bundles or extras to speak of, and has a simple approach to NBN plans instead.

• Modem: Goodtel offers a modem outright.
• No contracts: Goodtel’s plans are all month-to-month with no lock-in contracts.
• Free trial: If you’re skeptical of Goodtel, the company offers a 14-day free trial: if you’re unsatisfied, cancel within 14 days for your money back.

Apart from these points, Goodtel has one big thing that makes it unique among a sea of competing NBN providers – its charity incentives.

Simply put, 50% of your monthly bill will go toward a charity of your choice, which you can arrange through Goodtel. Charities such as OzHarvest, Drought Angels and Sleepbus are supported by Goodtel, and you can direct 50% of your bill to your chosen charity through Goodtel.

If you’re looking to feel good about paying your bill, or brighten up the world just a little bit, this provider could be right for you.

Goodtel NBN Plans

Goodtel offers three NBN plans on three different speed tiers. These plans are month-to-month with no contracts, no setup fees, and each plan includes unlimited data each month.

The three plans available from Goodtel are NBN 25, NBN 50 and NBN 100. There are no setup fees and if you’re unsatisfied, you can cancel your plan within 14 days and receive a refund.

The below table features all published Goodtel NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest. Use our comparison tool to see plans from a wider range of providers. These are products with links to a referral partner.

Goodtel Customer Service & Support

Goodtel has a few options you can use to get in touch, be it about customer service or support. Goodtel’s customer service operates from 8am to 5pm Monday to Friday.

• Goodtel’s phone number is 1800 11 4663
• Goodtel’s email is hello@goodtel.com.au
• You can contact Goodtel through its website contact form

How does Goodtel compare to other NBN providers?

Goodtel might position itself as a decent NBN choice for somebody looking to do some good in the world, but how does it compare to other NBN providers?

Lacking contracts, setup fees and unnecessary extras, Goodtel does away with a lot of deadweight in its plans. That being said, its plans aren’t exactly the cheapest. As for its impact on good causes, it’s not the only NBN supplier that does such things, and it might be worth looking around for other NBN providers that support charitable causes.

Regardless, here are some NBN providers like Goodtel:

• Aussie Broadband
• Mate Communicate
• Tangerine
• Exetel
• Flip

The above telcos pride themselves on their simplicity – just keep your eye out for contract lengths, upfront charges and modem costs.

Is Goodtel good value for money?

Goodtel isn’t the cheapest provider around, but with its focus on giving to charity and offering simple, easy-to-understand plans, it definitely makes its mark, even if it is a relatively unknown name. Going with an NBN provider that supports charities as extensively as Goodtel is a lot like going with a green energy company – it’s a way that you can feel good about your own spending and monthly expenses, while also doing a little good with your money.

That being said, such companies tend to have higher prices than those that don’t have a lot to do with charities, as we can see with Goodtel. Though the prices aren’t terribly high, you’d likely find a cheaper telco elsewhere.

Goodtel Customer Service & Support

If you need to get in touch with Goodtel, there are a few ways to do so.

• Customer and technical support number: 1800 11 GOOD
• Customer and technical support email: hello@goodtel.com.au
• Via the contact request form on the website
• Instagram or Facebook pages

How does Goodtel compare to other providers?

Goodtel is a small but simple NBN provider, offering a unique business model that sees 50% of what you pay donated to charity. That being said, you might be able to find a cheaper plan elsewhere, or at least get one with a discount attached. Here are some other providers that could be worth a look:

• Tangerine
• Dodo
• Mate
• Flip
• Kogan

The above telcos keep simplicity in mind and don’t typically tack on unnecessary features unless you’ve asked for them. However, keep your eye out for fees, contract lengths and modem costs.

Is Goodtel good value for money?

Goodtel offers value that seems fairly middle of the range. The unique offering of donating to a charity of your choice and the complete lack of contracts is also a plus for customers who want flexibility and no surprise fees.

However, for the speeds and costs Goodtel puts forward, it might be worth looking around for NBN providers that offer discounts, such as those that provide plan discounts to new customers for the first six months.

Other articles worth reading

• The cheapest nbn plans
• Australia’s top nbn plans
• NBN speed tiers explained
• Checking if your router is NBN-ready

About the author of this page

This page was written and is regularly updated by Canstar Blue’s Senior Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.