Exetel Broadband Plans Review

Exetel claims to be a family-owned Australian internet service provider which prides itself on low prices and a customer-focused approach. In 2021, competing NBN provider Superloop acquired Exetel, with both brands offering NBN plans to customers. At Canstar Blue, we’ve looked at all of Exetel’s broadband plans and seen how they compare to other providers, so you can determine which product is right for you.

Exetel Internet Plans

Exetel offers a wide range of NBN and other fibre broadband plans. NBN and other fibre internet connections offer the option to BYO modem or add on your choice pf modem for an additional upfront cost. You can also add on a home phone service with either PAYG calls or a call pack which will cost extra each month.

Exetel NBN Coverage

Exetel offers fibre NBN. Its fibre plans encompass FTTP, HFC, FTTN, FTTB and FTTC technologies. As it stands Exetel’s NBN coverage is largely reliant on its rollout. Exetel has an address checker on its website so you can check if you’re covered and what type of technology is due at your place. If your home isn’t serviced by the NBN, the address checker on the NBN website will indicate when you can expect your address to be serviced.

Exetel Features & Bonuses

Exetel offers quite a few fringe benefits on its plans, and while there aren’t any entertainment options, for the internet aficionado, Exetel provides the goods.

• Home Phone Calls: For an additional cost per month you can get unlimited local, national and mobile calls.
• Modems: Available as an optional extra when you sign on for an NBN plan. This is a pre-configured Exetel ZTE modem, capable of gigabit line speeds.
• Speed boost: Customers on eligible plans can enjoy Exetel’s My Speed Boost, which boosts your NBN speeds for 24 hours at no extra cost, (on NBN 50 plans and above) five times per month.

Exetel NBN Plans

Exetel offers a wide range of NBN plans with across several different speed tiers. Speed tiers available include NBN 25, NBN 50, both NBN 100/20 and NBN 100/40, plus NBN 250. Keep in mind that if you choose to add on a modem, this will cost extra upfront, while optional VoIP home phone calling packs will also add to your plan fees.

The following table shows a selection of Exetel NBN plans. Use our free internet comparison tool to see plans from a range of other providers.

Exetel Support & Customer Service

Exetel has a comprehensive customer service system, with its website tracking calls and people in the queue for an in-depth look at how long it’ll take before you’re put onto a real human.

• Exetel Support Number: 13 39 38

The technical support hours are from 8.30am to 9pm Monday to Friday AEST and 10:30am to 6:30pm on weekends. Technical support is open until 11pm AEST every day, while ordering a new service is open from 8:30am to 7:30pm Mon-Fri and 10:30am to 6:30pm on weekends, AEST. There is a self-service option, as well as an online portal through which you can monitor usage, change account settings and more.

How does Exetel compare to other providers?

Exetel compares pretty well against a range of providers, as its prices are frequently some of the lowest across the board. Similar providers to offer NBN plans with unlimited data across several different speed tiers include:

• Superloop
• iiNet
• Dodo
• iPrimus
• Foxtel
• Optus

With every plan, it’s important to consider not only the monthly plan fee, but any setup fees and other sneakies that can make the first month quite prohibitive. While month-to-month plans are the standard now, keep in mind that free or ‘added on’ modems can come with a catch, essentially locking you in to your plan for 12 or so months to make up for the free modem (and often cancellation will require the modem to be paid off or returned). Keep on the lookout for these fees and catches and you can be well on your way to finding the perfect plan for you.

Is an Exetel broadband plan good value for money?

That depends on what type of connection you’re after — Exetel really stands out among the crowd for its large selection of speeds, and not to mention its Home Secure service, where you can sometimes score a free trial. While it had previously been one of the cheaper providers, its plans are now more average in price. To find out more about Exetel and other broadband providers, check out our Canstar Blue NBN provider ratings for customer satisfaction.

Other articles worth reading

• The Cheapest NBN Plans
• Australia’s Top NBN Plans
• NBN Speed Tiers Explained
• Checking If Your Router is NBN-Ready

About the author of this page

This page was written and is regularly updated by Canstar Blue’s Telco Editor, Tara Donnelly. Having spent over seven years writing for and editing telco comparison websites, she’s an expert in all things phone & internet, including NBN plans, wireless technology, the latest mobile devices and how to find the best deal for your family. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

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