When it comes to having good internet at home, a good modem — or at least a modem that is up to date and compatible with NBN speeds — can make all the difference between a great home internet experience and a bad one.
For many of us, choosing the best NBN modem might be too complicated to think about, and that’s why NBN providers typically offer one or two modems for customers to add on to their NBN plan. However, given that your home internet relies on that modem, it’s still important to know whether your current modem (or one you’re looking at buying) is really helping or hindering your home’s internet performance. Read on to find out more to help you find the best modem for NBN.
On this page:
- NBN modem vs router
- What are the best NBN modems?
- What is the best NBN modem for a big house?
- What is the best NBN modem router with 4G backup?
- What should I look for in the best NBN modem router?
- Choosing the best NBN modem: Popular modem brands
- How to improve your modem’s performance
- Compare NBN plans
- FAQs about NBN modems
NBN modem vs router
While the terms ‘modem’ and ‘router’ may be used interchangeably, they’re two different devices. A modem is essentially a device that links your home to your internet provider, while a router connects devices in your home to the internet and creates its own local network. There are also modem router combinations that function as both devices and eliminate the need for separate devices if you need both a modem and a router.
You can read our guide on modems vs routers to find out more.
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What are the best NBN modems?
Choosing the best modem for NBN will be about what is best suited for your needs. You may also find that it’s easier to trust the modem supplied by your NBN provider, as this modem is most likely adequate for your NBN plan and connection, and will often be pre-configured.
To give you an idea of what modems are available, we’ll take you through the best NBN modems currently available through some of the most popular NBN providers in Australia.
Keep in mind that some providers are very upfront with which modems are available, while others might not have as much information on offer, or require you to initiate a sign up to access your options. Providers may also change which modems they offer, or be out of stock of certain makes or models when you sign up.
Telstra: Telstra Smart Modem 3
- Dual band
- 4G backup
- $200 modem non-return fee (costs covered when you stay connection for 24 months)
If you’ve chosen an NBN plan with Telstra, you’ll get the Telstra Smart Modem 3 included on your plan. The modem is free upfront and available to new services only, however if you cancel your plan before 24 months, you’ll need to return the modem or pay a $200 non-return fee. Considering Telstra includes landline in all of its NBN plans, the Telstra Smart Modem 3 might be the one of the best NBN modem routers with VOIP capabilities if you’re looking for plans with phone calls included (without an additional home phone package cost).
Telstra boasts that the Smart Modem 3 has faster speeds (60% faster than its previous modem), with next-generation tech for a stronger WiFi signal to help extend the range throughout the home. In the case of an NBN outage, the modem includes a built-in 4G SIM card, so it will switch to the Telstra 4G mobile network within minutes (provided your home has Telstra 4G coverage). It also has mesh compatibility and a SmartFix feature to automatically detect and fix internet connection issues. The Smart Modem 3 also includes WiFi 6 technology with better security, and can support up to four times more WiFi capacity and up to 12 devices streaming at once.
Optus: Optus Ultra WiFi Modem Gen 2
- Dual band
- 4G backup
- $306 (costs covered when you stay connected for 36 months)
Signing up to an Optus NBN plan (Everyday and Family Entertainer plans) will mean you get the Optus Ultra WiFi modem included on your plan. If you cancel after your first month, you’ll need to pay the $306 modem cost; however if you stay connected over 36 months, you’ll pay $0 for your modem, with $8.50 of the modem cost covered each month you stay connected.
The Optus Ultra WiFi Modem Gen 2 includes WiFi 6 and 4G network backup, provided you’re in an area with Optus 4G mobile network coverage. It also boasts up to 150% faster speeds than the first generation Optus Ultra WiFi modem, along with a strong WiFi signal and an easy setup, with 4G connection switched on before your NBN is activated. If you’ve signed up to the Internet Family Entertainer plan, you’ll also receive an included WiFi booster to improve the signal throughout your home.
Aussie Broadband: Netcomm NF20MESH WiFi 6 modem
- Dual band
- Comes pre-configured for your network type
- $180 upfront (plus shipping)
Aussie Broadband offers either a BYO modem plan, or the option to add on a Netcomm modem to your NBN plan. The Netcomm NF20MESH modem is, as its name might suggest, mesh WiFi compatible, so you can set up a mesh system to extend coverage throughout your home. Aussie Broadband also offers a couple routers designed for whole-home WiFi coverage.
Vodafone: TP-Link VX420-G2H
- Dual band
- 4G backup
- $180 (costs covered when you stay connected for 24 months)
Vodafone offers the option to either BYO modem, or choose a plan with a modem bundled in. Only NBN plans bundled with the modem will include access to 4G backup (where Vodafone 4G mobile network coverage is available). You’ll pay $0 for the $180 modem if you stay connected for 24 months, however if you cancel your plan, you’ll need to pay the remaining modem cost ($7.50 per month for the remaining months).
The TP-Link VX420-G2H allows you to use 4G internet while you wait for your NBN service to be activated or installed, and will kick in during times where you lose connection to the NBN, such as faults or outages.
TPG: High-speed WiFi modem
- WiFi 6 modem
- Dual band
- $114.95 upfront cost
TPG currently doesn’t list the exact model it is including if you choose to add a modem onto your plan and states that makes and models of supplied modems are subject to availability. However in has in the past listed modems such as the TP-Link VX420-G2v or TP-Link VR1600v as supplied modems in setup information. The telco claims that the modem supplied is an advanced WiFi 6-capable modem with a hassle-free setup, is suitable for fast-speed NBN plans and includes multiple gigabit LAN ports if you want multiple devices to use wired connections.
TPG offers a couple options for adding a modem on to your plan. You can either pay for your modem upfront with $0 delivery, or sign up for six months for a $0 modem with $10 delivery fee, which is essentially signing up for a contract. If you’re willing to stay connected to your TPG plan for six months, then it might be a more cost-effective way of getting a bundled modem.
What is the best NBN modem for a big house?
If you’ve got a big house, and you’re having trouble getting WiFi coverage to extend throughout the entire property, your NBN router might not have enough signal strength. You can either pick up a WiFi extender or booster, or if you don’t want signal quality to drop off, consider getting a Mesh WiFi modem.
Some providers may offer modems specifically aimed for larger houses or with the option to add on extenders to your plans. Optus, for example, offers a specific family NBN plan which includes a WiFi booster on the plan in addition to the modem. However, you will typically pay extra if you want to boost the WiFi in a larger home with special modems, add ons and extenders.
What is the best NBN modem router with 4G backup?
If you’re concerned about the NBN dropping out, consider picking up a modem with a 4G backup. NBN modems with 4G backup capabilities will automatically switch your service to a 4G mobile network in the event of outages. Telstra, Optus and Vodafone all offer modems with 4G backup. Of course, if you pick up a modem with 4G backup (and the plan to match), you’ll need to be in an area with the right mobile network coverage.
NBN offers you might like
The following table shows a selection of sponsored unlimited data Standard Plus Evening Speed (NBN 50), and Premium Evening Speed (NBN 100) plans on Canstar Blue’s database with links to referral partners.. 1 Month Contract (1 month min. cost $65.90) Typical evening speed of 100Mbps 1 Month Contract (1 month min. cost $69) Typical evening speed of 100Mbps 1 Month Contract (1 month min. cost $63.90) Typical evening speed of 50Mbps The following table shows a selection of published unlimited NBN 50 plans on Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners. The table below shows a selection of published unlimited NBN 100 plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.
Unlimited
Data/month
$65.90
Cost/month
Go to Site
Unlimited
Data/month
$69
Cost/month
Go to Site
Unlimited
Data/month
$63.90
Cost/month
Go to Site
Unlimited Home Standard (NBN 50) Plans
Unlimited Home Fast (NBN 100) Plans
What should I look for in the best NBN modem router?
First of all, you’ll need to work out if you need a modem, router or ‘modem/router’ before diving into the search for the best NBN router or modem. However, most of the modems you’ll find are the latter — a modem/router — which includes a modem in the router, and therefore serves a range of NBN connection needs all within the one device. If you’re still unsure about whether you need a modem or router for the NBN, you can read our guide with more information about NBN modems and routers and then you can start your search for the best NBN modem or best router for NBN to suit your needs.
You’ll also need to make sure that the modem will suit your home internet needs. Some things to consider when chosing the best NBN modem in Australia for your needs are:
- Speed: Check what the maximum speed of your plan is in Megabits per second (Mbps), and make sure you find a modem with a good enough speed for your needs.
- Price: Make sure you’re spending within your budget, whether it’s cheaper to BYO modem or add a modem on to your plan.
- Mesh capabilities: If you’re trying to cover a big property, consider picking up a modem with Mesh networking capabilities.
- Bands: Look for modems with dual-band capability, 5GHz band for faster speeds, and 2.4GHz for greater distances.
- Firmware: Find a modem that’s simple to update with an easy portal — outdated modems can be vulnerable to viruses and hackers, so make sure you find one that’s easy to use, secure, and preferably one with automatic firmware updates.
Choosing the best NBN modem: Popular modem brands
When you’re looking for the best modem for NBN, there are plenty of different brands out there that make modem-routers. Keep in mind that if you go with the modem router provided by your NBN provider you’ll have limited choice as to what model you get. Here’s a list of popular modem manufacturers to look into if you decide to do your own research to find the best NBN modem or best NBN modem router for your needs:
- TP Link
- Netgear
- ASUS
- D-Link
- Huawei
- Eero
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How to improve your modem’s performance
The performance of your modem can also depend on several factors. For example, the placement of the modem in your home can impact its performance, so even if you have the ‘best’ modem for NBN on the market, if you’re placing it in a bad position, you’re likely not going to have the great performance you’re expecting. Here are some tips for how to get the best out of your modem.
Placement
As already mentioned, where you position your modem in the home can impact the performance. Of course, this might be out of your control if you need to be close to a phone port and electricity outlet. However, ensure it is not placed near appliances such as a microwave or fridge, and preferably away from thick walls (such as brick walls). Having it placed in a more open area of the house, such as a lounge room, may be the best option.
Use the ethernet port
While WiFi is typically what most of our devices will use, you can still plug some devices into your modem directly with an ethernet cable. Consider plugging in devices such as desktop computers or TVs to your modem via ethernet, rather than relying on WiFi.
Choose the right WiFi band
If you have a dual-band modem (which most modems have), you’ll choose between the 2.4GHz and 5GHz bands. The 2.4GHz band reaches further but is slower, while the 5GHz is faster and will work better if you’re closer to the modem. Devices located the furthest from your modem might work best on the 2.4GHz band, while closer devices may benefit from the 5GHz band.
Buy a WiFi extender or Mesh WiFi system
If you have a large home, it might be hard for your WiFi signal to reach all corners of the home. That’s where it could come in handy to buy a WiFi extender, or choose a modem/router with Mesh WiFi capabilities. These devices can help to boost your signal and extend it throughout the home.
Compare NBN plans
While many providers include a modem or offer the option to add a modem on to your plan, you may prefer to choose your own NBN modem. If you’re looking to buy a new NBN modem, you might have a wider range of NBN plans and providers to choose from. The below tables compare a range of BYO modem NBN plans across different speed tiers.
Unlimited NBN 100 Plans
The following table shows a selection of published unlimited NBN 100 plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
Unlimited NBN 50 Plans
The following table shows a selection of published unlimited NBN 50 plans on Canstar Blue’s database, listed in order of standard monthly cost, from lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
Unlimited NBN 25 Plans
The following table shows a selection of published unlimited NBN 25 plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
Unlimited NBN 12 Plans
The following table shows a selection of published unlimited NBN 12 plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.
FAQs about NBN modems
If your modem is VDSL-capable, it’s compatible with the NBN. Simply have a look at your modem and see if it says anything about VDSL.
At the time of publishing, it’s safe to say that most modems you’d find available in stores, online or from your NBN provider are NBN-capable, unless specified otherwise (such as wireless broadband modems).
You most likely don’t need a new NBN compatible modem-router, unless your modem is quite old and this is your first time switching to the NBN. The good thing about newer modem-routers is that they will typically work with whatever NBN technology is being used at your property.
That being said, you should check that your modem is VDSL-capable before getting rid of it and buying a new one. If your home is connected by FTTP, FTTC, fixed wireless or HFC technologies, you’ll also need to make sure your modem has a WAN port.
If you want an easy solution to your modem-router woes, get a modem-router from your NBN provider. The modem-router that is sent to you from your NBN provider will be easier to set up than a modem you purchase yourself. It will also be easier for your NBN provider to diagnose when the modem is having a fault.
That being said, modems purchased through an ISP are not without their flaws. Typically, modems purchased through an NBN provider will be more expensive, and usually have pretty steep payment terms tacked on (such as needing to pay the modem-router off over 24 or 36 months). For this reason, if your priority is saving money, it might be worth purchasing a modem-router separately from your ISP.
Firmware is a type of software embedded in hardware (in this case, a modem). Like software for any device — think about a smartphone for example — a manufacturer will release updates in order to ensure it is still working well, improve performance, etc.
Considering how important updates are for your smartphone (especially when it comes to security), the same can be said for any technology, especially modems. Therefore, if your modem doesn’t include automatic firmware updates, you’ll need to update it manually.
In order to update your firmware manually, open a web browser (on a computer, tablet, smartphone, etc) and enter your modem/router’s IP into your web address bar. This should then take you to a log in page, where you can log into your account, and there should be a section for updating your firmware, which you can then update if applicable. If you are having trouble doing this, contact your internet provider. You might also find more specific instructions for how to do this — and how to find your modem’s IP address — by going to your NBN provider’s website.
Choosing a modem with 4G backup has its obvious advantages. For those moments when there’s an issue with the NBN, still being able to access the internet in your home — without hotspotting from your mobile phone — is definitely an advantage.
However, not many modems will offer this capability, and typically only the big telcos will have this option (along with the mobile network to support it). If you want 4G backup with your NBN plan and the modem to support it, you’ll need to compare a range of NBN plans and supplied modems to find an option right for you.
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