Best-Rated Pet Supply Subscription Services

See Our Ratings Methodology.

cns-msc-pet-supply-subscription-services-2024

Most Satisfied Customers | Pet Circle

Aussies have rated Pet Circle as the top pick in Canstar Blue’s pet supply subscription service ratings, receiving five stars for value for money, delivery, variety of products available, website and app experience and overall satisfaction.  

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How we rate pet supply subscription services

Our review compares pet supply subscription services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which pet supply subscription service they think is best!


Canstar Blue surveyed 303 Australians for their feedback on the pet supply subscription services/s they’ve used in the last 12 months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their pet supply subscription service(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with the pet supply subscription service as an individual score NOT a combined total of all criteria.
  • Value for money: quality of service for price paid.
  • Customer service: staff are available, helpful, resolve problems effectively.
  • Variety of products available: food, toys, accessories.
  • Website and app experience: website/app is easy to navigate, information is easy to find.
  • Delivery: flexible order time, reliable.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Pet Circle
  • Waggly Club
  • Pawfect Surprise
  • Lyka
  • Petbites

Find more detailed information on our Most Satisfied Customer methodology.


Top Pet Supply Subscription Service – Pet Circle

Pet Circle is an online pet supply retailer that offers a range of products along with  its pet subscription service. Pet Circle’s pet subscription service is called The Curious Box and includes treats, toys and grooming products for your cat or dog, delivered every six weeks.

 

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health. Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.  

When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. 

You can follow Rachel on LinkedIn.

   

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team