Koala Mattresses Review & Guide
Does your bed make sleeping feel like a nightmare? Named after Australia’s iconic sleepy marsupial, mattress brand Koala has taken a convenient and environmentally friendly approach to helping you achieve a better night’s rest.
Koala sprung into action with just a single bed-in-a-box in 2015, called the Koala Mattress. It even became a social media hit when the brand released a video showcasing its zero partner disturbance feature, which saw the mattress maintain a perfect bounce when jumped and no red wine spilled when a glass is placed on the bed. Koala has since branched out to sell a variety of bed frames, bed linen, pillows, and other homewares, but how do they stack up? Find out with this Canstar Blue guide.
Koala Mattress Range
Koala lists several mattresses in a variety of sizes and price points. Here’s a rundown of Koala’s current range of mattresses:
- Koala Mattress
- Koala Calm As Mattress
- Koala Soul Mate Mattress
The New Koala Mattress
The brand’s original bed-in-a-box recently received a makeover and was aptly renamed the New Koala Mattress. It’s the most affordable range from Koala’s line-up and is said to provide a firmer support base to prevent your body from sinking into the mattress, and help maintain a healthy sleeping posture. It also offers three zones of support and features TENCEL Lyocell fibre, which encourages breathability by absorbing and releasing moisture.
The New Koala Mattress is available in:
- The New Koala Mattress ─ Single (188cm x 82cm x 25cm): $759 RRP*
- The New Koala Mattress ─ King Single (203cm x 107cm x 25cm): $959 RRP*
- The New Koala Mattress ─ Double (188cm x 138cm x 25cm): $999 RRP*
- The New Koala Mattress ─ Queen (203cm x 153m x 25cm): $1,099 RRP*
- The New Koala Mattress ─ King (203cm x 183cm x 25cm): $1,299 RRP*
The New Koala Calm As Mattress
While Australia is popular for its warm weather, the same can’t be said when summer nights get a little too hot to handle. Koala aims to help households have a cool head by using COOLMAX fibre in the New Koala Calm As Mattress, which is claimed to contain moisture-wicking technology that improves the fabric’s drying rate. The mattress also uses a bamboo charcoal memory foam, which is stated to be antimicrobial and useful in relieving pressure, encouraging airflow, and maintaining a cool body temperature. There’s additionally a 7cm comfort layer and quilted cover on top (pictured), similar to other Koala mattresses.
Different versions of the New Koala Calm As Mattress include:
- The New Koala Calm As Mattress ─ Single (188cm x 92cm x 29cm): $1,059 RRP*
- The New Koala Calm As Mattress ─ King Single (203cm x 107cm x 29cm): $1,199 RRP*
- The New Koala Calm As Mattress ─ Double (188cm x 138cm x 29cm): $1,459 RRP*
- The New Koala Calm As Mattress ─ Queen (203cm x 153cm x 29cm): $1,799 RRP*
- The New Koala Calm As Mattress ─ Single (203cm x 183cm x 29cm): $1,999 RRP*
The New Koala Soul Mate Mattress
The New Koala Soul Mate Mattress is the brand’s most expensive range and sits towards the higher end when compared to some other major brands. It’s a hybrid of the two other mattresses from the brand, but this time contains five Zoned Adaptive Foam Springs for support as well as Sensapole technology to regulate body temperature via the 9cm comfort layer and 2cm quilted cover. There’s also a bamboo charcoal transition layer sandwiched inside, plus StayPut Edge Support to stop you or your partner from sliding off the bed, and Koala’s zero disturbance feature.
The New Koala Soul Mate is available in:
- The New Koala Soul Mate Mattress ─ Double (188cm x 138cm x 33cm): $2,499 RRP*
- The New Koala Soul Mate Mattress ─ Queen (203cm x 153cm x 33cm): $2,899 RRP*
- The New Koala Soul Mate Mattress ─ King (203cm x 183cm x 33cm): $2,999 RRP*
What’s special about Koala mattresses?
There are a few features that make Koala’s mattresses stand out, with some common ones being:
- Double-sided comfort layer: provides either a medium-firm or firm feel, depending on which side the mattress is flipped onto
- Anti-slip bottom:prevents the mattress from slipping off the bed base
- Zero disturbance:minimises the amount of movement the mattress makes when one person moves or gets out of bed if used with a compatible bed base
- Antibacterial treatment: mattress is treated with antimicrobial additives to help inhibit the growth of dust mites and other tiny critters
- GECA (Good Environmental Choice Australia) certified: The GECA label is given to products with ‘high environmental credentials’ and which ‘represent environmentally preferable options in the marketplace’.
Does Koala offer free shipping?
The online brand offers free express shipping nationwide, with customers in some metro areas eligible to receive the mattress within four hours. If you live in Melbourne, Sydney, Hume or Wangara, you might also be able to make a booking with Soft Landing to have your old mattress removed and recycled for you.
Can I return a Koala mattress?
If you’re unsure whether a Koala mattress will be your perfect match, the 120-night trial lets you try the product and return it for a full refund if it’s not right for you. However, you must use the mattress for a minimum of seven days and cannot return it until a week after purchase. Koala mattresses also come with a 10-year warranty.
How much do Koala mattresses cost?
Koala offers three different mattress collections: The New Koala Mattress, the New Koala Calm As Mattress, and the New Koala Soul Mate Mattress. The prices vary between the collections, and depending on what size you are looking for, you could be paying anywhere from $750 to $2, 999. Koala does have some occasional sales which are worth keeping an eye out for, as they could potentially save you hundreds on your dream mattress.
What other products do Koala sell?
Although Koala is most famous for their mattresses, the brand has branched out into several home and furniture products as well. All Koala products are designed in Australia and manufactured throughout Asia, Europe and Australia. Koala also sells:
- Sofas and armchairs
- Bedding and linen
- Desks and tables
- Chairs
- Storage and organisational products
Is it worth buying a Koala mattress?
Feeling restless over an uncomfortable night’s sleep? Koala promises several perks throughout the mattress buying process that could make it worth paying the comparatively higher price tag. Some include:
- Adjustable support level via the double-sided comfort layer, allowing you to alternate between a medium-firm or firm feel
- Zero disturbance feature that helps keep the mattress stable to prevent you or your partner from waking up whenever someone tosses and turns or gets out of bed
- Free express shipping across Australia
- Same-day delivery for orders made before 3pm on weekdays (limited to Sydney, Melbourne, Brisbane, Adelaide and Perth), provided the product is already in stock
- Have old mattress removed and recycled by Soft Landing for free (certain areas in Sydney and Melbourne)
- Generous 120-night trial period (but you must use the mattress for at least seven days)
- Full refund for eligible returns
- Free returns (selected locations in Melbourne, Brisbane, Sydney, Adelaide and Perth).
The Australian brand has also teamed up with the WWF to ensure a portion of each sale of their mattresses and sofas go directly to WWF, aiming to help with koala and turtle conservation efforts. Koala also claims it’s the only Aussie mattress and furniture retailer in support of 1% for the Planet, which sees the brand give one percent of their gross sales to help animals, people, and the environment each year.
Still can’t decide if the Koala Mattress is the best option for you? Check out the Canstar Blue mattress review page to compare a range of products from a variety of different brands. Koala appears to be a popular choice with many Australians, repeatedly placing as one of the top brands in our customer satisfaction ratings. Other household names like Sealy, SleepMaker, Ikea and King Koil are also worthy contenders.
About the author of this page
This report was written by Canstar Blue’s Home & Lifestyle Content Lead, Megan Birot. She’s an expert on household appliances, health & beauty products, as well as all things grocery and shopping. When she’s not writing up our research-based ratings reports, Megan spends her time helping consumers make better purchase decisions, whether it’s at the supermarket, other retailers, or online, highlighting the best deals and flagging anything you need to be aware of.
*Prices are taken from Koala, current as of June 2022.
What do customers think about Koala mattresses?
In 2021, Australian customers gave Koala 5 out of 5 stars for overall customer satisfaction in Canstar Blue’s mattress ratings.