Best-Rated Black Tea

See Our Ratings Methodology.

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Most Satisfied Customers | Nerada

Aussies have rated Nerada as top pick in Canstar Blue’s latest black tea ratings, with five stars for taste, value for money, packaging and overall satisfaction.

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How we rate black tea

Our review compares black tea on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which black tea they think is best!


Canstar Blue surveyed 1,097 Australians for their feedback on the black tea they’ve purchased from a supermarket or grocer (brewed at home using a tea bag or loose leaf tea) and consumed in the last three months.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.


Respondents rate their satisfaction with their black tea brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with black tea as an individual score, NOT a combined total of all criteria.
  • Taste: as expected from flavour description.
  • Value for money: quality and quantity of product for price paid.
  • Packaging: provides sufficient information, easy to use, easy to store, functional.
  • Variety and range: good range of product options.

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.


Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
  • Nerada
  • Dilmah
  • Twinings
  • Taylors of Harrogate
  • Tetley
  • Lipton
  • Bushells

Find more detailed information on our Most Satisfied Customer methodology.


Top Black Tea Brand – Nerada

Nerada Black Tea

Nerada is an Australian tea brand, with its leaves grown in Far North Queensland. Its black tea line includes royal Devonshire smooth vanilla tea, plantation fresh black tea, earl grey, English breakfast, classic black tea and more. Nerada also offers a line of signature teas including breakfast black tea boxed in Australian-themed packaging and director’s cut sunrise black tea with lemon myrtle. Nerada’s black tea can be purchased in tea bag boxes, loose leaf tins and refill packets.

About our consumer experts


Kate Lockyer: Content Producer

This report was written by Canstar Blue’s Home & Lifestyle Content Producer Kate Lockyer. She has completed a Bachelor of Journalism at the University of Queensland. Kate’s been writing professionally for two years, and has worked as a content writer, media assistant and newsroom contributor for a variety of organisations and publications, including the National Family Violence Prevention Legal Service, community radio station 4ZZZ and Shelly’s Swim School.

 

Meet the Editorial Team

 

Samantha Howse: Consumer Research Specialist

Sam Howse Research Specialist

Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and 2 years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s black tea ratings:

  • 2023: Nerada
  • 2022: Nerada
  • 2021: Nerada
  • 2020: Nerada

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