Best-Rated Gas Suppliers VIC

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Methodology & Important Notes

Most Satisfied Customers | Red Energy

Red Energy has claimed this year’s award for customer satisfaction in our Victorian Natural Gas Suppliers ratings. Aussies gave Red Energy five stars for overall satisfaction, value for money, customer service, bill and cost clarity, and ease of sign-up, along with three stars for online tools and advice.

How we rate Victorian Natural Gas Providers

This year, more than 1,200 households in Melbourne and across Victoria have given us their opinions on their gas suppliers, with their feedback reflected by the star rating table you see above. Six major gas providers feature in the results – judged on factors including customer service, online tools and advice, bill and cost clarity and value for money – and there is a clear divide between suppliers big and small.

Our aim is to give you as much information as possible to help you make an informed decision about your gas retailer. Please keep in mind that there may be other retailers operating in your area that haven’t been included in this report.

Canstar Blue surveyed 1,237 Victorian households for their feedback on their natural gas retailer. Respondents had to live in VIC, have a gas account and pay the bills for their response to be eligible.

The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.

Respondents rate their satisfaction with their natural gas provider from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:

Overall satisfaction: with the natural gas supplier.
Value for money
Customer service: email, telephone service.
Bill and cost clarity: do you understand your bill?
Online tools and advice: apps to monitor usage, account management.
Ease of sign-up

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
- The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

Best VIC Natural Gas Providers:

Red Energy
Dodo Power & Gas
Sumo Energy
AGL
Origin Energy
EnergyAustralia

Red Energy has claimed the #1 spot in our table, sweeping past the 2023 winner Lumo Energy.

Compare VIC gas plans

Here are some of the cheapest gas deals on our database for VIC. These estimated annual costs are based on the AGN – VIC network in Melbourne and yearly gas usage of 40,500 MJ/year, but prices will vary depending on your own circumstances. The products are listed in order of lowest estimated price/year (including conditional discounts), then by the highest value rank (out of 10), then by highest brand satisfaction rating. These are products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.

AGL Energy Limited | Value Saver

Distributed By AGN - Vic

Energy Fact Sheet

See offer

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Powershop Australia | Power House

Distributed By AGN - Vic

Energy Fact Sheet

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Not yet rated

Kogan | Kogan First

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Not yet rated

Tango Energy | eSelect

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Not yet rated

Sumo | Sumo Lite

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Momentum Energy | Nothing Fancy

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Not yet rated

Sumo | Sumo Assure

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Energy Australia | Flexi Plan

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Advertiser Disclosure

Canstar Blue may earn a fee from its Online Partners for referrals from its website tables, and from sponsorship or promotion of certain products. Fees payable by product providers for referrals and sponsorship or promotion may vary between providers, website position, and revenue model. Sponsorship/promotion fees may be higher than referral fees. If a product is sponsored or promoted, it is an ad and it is clearly marked as such. An ad might appear in different places on our website, such as in comparison tables and articles. Ads may be displayed in a fixed position in a table, regardless of the product’s rating, price or other attributes. The location of an ad doesn’t indicate any ranking or rating by Canstar Blue. Payment of fees for ads does not influence Value Rank or Customer Satisfaction Ratings. See How We Get Paid to find out more.

General Disclosure – Energy

The data in the table is updated within 24 hours of Canstar Blue becoming aware of a change. You can find a description of the initial sort order below the table. You can use the sort buttons at the top of each column to re-order the display. Learn more about our Gas Value Rank Methodology.

Please note that the Satisfaction Rating displayed in the table is a rating relating to customers’ overall satisfaction with the brand. It should not be confused with an individual product rating. Learn more about Brand Satisfaction ratings and for more information on how the Brand Satisfaction ratings are calculated, read the Canstar Blue Most Satisfied Customers Methodology.

The results do not include all energy retailers or products in the market and may not compare all features relevant to you. Canstar Blue does not supply electricity or gas services. If you decide to apply for a particular energy product, you will deal directly with the retailer, not with Canstar Blue. Fees, charges, product information and contract terms should be confirmed directly with the relevant retailer.

Some plans may require you to meet certain conditions before a discount may become available to you. Check the energy provider’s plan information for details of all possible discounts that may apply and any conditions that need to be met for you to be eligible for these discounts.

Check your current plan’s exit fees and other termination provisions before changing providers.

Some plans may have a minimum term that is longer than one year. In that case the total cost over the term will be much higher than the estimated Price, which is for one year only. Consider the provider’s detailed product and pricing information before making a decision to take out a new plan or switch electricity providers.

Pricing Information

The price shown is inclusive of GST and is the estimated lowest possible price a representative customer would be charged in a year for each plan, assuming all conditions of discounts offered, if any, have been met. Gas usage assumptions have been derived from the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table.

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

The estimated yearly Price is based on single rate tariffs, which is when a flat usage rate is charged for ‘blocks’ of gas consumed and could be a limited amount per day, month, quarter, which may include a second block with a different usage rate applied, or, season.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

By clicking on the number next to the phone icon, you will leave the Canstar Blue website and be connected with the call centre of the Online Partner’s brand that you have selected. You will be subject to that referral partner’s brand privacy policy and terms of use. You agree that Canstar Blue Referral Terms apply to this referral.

Best natural gas suppliers in Victoria:

Red Energy
Dodo Power & Gas
Sumo Energy
AGL
Origin Energy
EnergyAustralia

1. Red Energy

Ratings result

Red Energy has soared into first place in our 2024 ratings, taking home five stars for overall satisfaction, value for money, customer service, bill and cost clarity and ease of sign-up. Customers also gave Red Energy three stars for online tools and advice.

Editor’s notes

Red Energy is owned by renewable energy generation company Snowy Hydro, along with its sister brand Lumo Energy. Red Energy’s main selling point is its partnership with airline Qantas, which sees customers on a Qantas Red Saver plan pocket frequent flyer points for paying their energy bill. All of Red Energy’s rates are currently variable, so you’ll have to watch out for any unexpected price changes.

Red Energy gas prices

Here are Red Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Red Energy | BCNA Saver

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Red Energy | Living Energy Saver

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Red Energy | Standing Offer

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Advertiser Disclosure

General Disclosure – Energy

Check your current plan’s exit fees and other termination provisions before changing providers.

Pricing Information

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

2. Dodo Power and Gas

Ratings result

Dodo scored five stars for the value for money category, alongside four stars for online tools and advice and ease of sign-up. Dodo also scored three stars for customer service and bill and cost sustainability.

Editor’s notes

Dodo is best known as a telco provider, but in recent years has moved into offering electricity and gas deals. Victorian customers can choose from Dodo’s market or standing offer gas plans, which are available without contracts or exit fees. Dodo Energy customers can also claim a discount on home internet when bundling multiple services with the provider.

Dodo Energy gas prices

Here are Dodo’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 40,500 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Dodo Power and Gas | Residential Market

Distributed By AGN - Vic

Energy Fact Sheet

Link Not Supplied

Dodo Power and Gas | Standing Offer

Distributed By AGN - Vic

Energy Fact Sheet

Link Not Supplied

Advertiser Disclosure

General Disclosure – Energy

Check your current plan’s exit fees and other termination provisions before changing providers.

Pricing Information

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

3. Sumo Energy

Ratings result

Sumo claimed an impressive five stars for value for money, followed by four stars for bill and cost clarity, online tools and advice and ease of sign-up. However, the retailer scored three stars for customer service.

Editor’s notes

Sumo Energy is an Australian-owned and operated electricity, gas and internet retailer reputed for its bundled offers that reward customers the more services they sign up for (e.g. customers who sign up for electricity and gas plans may be eligible for a bill credit). Sumo’s natural gas services are available in NSW and VIC, each plan offering customers a variable rate.

Sumo gas prices

Here are Sumo’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Sumo | Sumo Lite

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Sumo | Sumo Assure

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Sumo | Standing Offer

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Advertiser Disclosure

General Disclosure – Energy

Check your current plan’s exit fees and other termination provisions before changing providers.

Pricing Information

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

4. AGL

Ratings result

AGL was awarded four stars for overall satisfaction, value for money, customer service and bill and cost clarity. AGL also managed to score five stars for online tools and advice, but three stars for ease of sign-up.

Editor’s notes

Energy giant AGL gives Victorians one main market gas offer, featuring variable rates and no lock-in contract. This flagship plan also comes with flexible billing options, and AGL frequently offers new customers sign-up credits for switching to electricity or gas plans online. Another big selling point for AGL is its ‘value add’ incentives, including access to AGL Rewards.

AGL gas prices

Here are AGL’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 40,500 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

5. Origin Energy

Ratings result

Origin was rated four stars across overall satisfaction, value for money, customer service, and bill and cost clarity categories. It also received five stars for online tools and advice, but three stars for ease of sign-up.

Editor’s notes

Origin Energy usually has a few different gas offers for Victorian households to pick from, depending on personal preferences and circumstances. The retailer offers variable rate plans, with one product even going as far as awarding Everyday Rewards points. For those who prefer to do nothing other than pay their bills, Origin also has a gas plan with no discounts, just competitive rates with an ongoing benefit period and no lock-in contract.

Origin Energy gas prices

Here are Origin Energy’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 40,500 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Origin Energy | Go Variable

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Origin Energy | Everyday Rewards Variable

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Origin Energy | Basic

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Advertiser Disclosure

General Disclosure – Energy

Check your current plan’s exit fees and other termination provisions before changing providers.

Pricing Information

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

6. EnergyAustralia

Ratings result

EnergyAustralia scored three stars across the following categories: overall satisfaction, value for money, customer service and bill and cost clarity. EnergyAustralia also scored four stars for online tools and advice and ease of sign-up.

Editor’s notes

EnergyAustralia is Australia’s third-largest energy retailer with 2,300 staff, serving 1.6 million customers in east Australia. While EnergyAustralia is more renowned for its electricity plans, it also offers a suite of plans with competitive variable and supply usage rates, and occasionally, competitive sign-up offers in the form of bill credits and discounts.

EnergyAustralia gas prices

Here are EnergyAustralia’s natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 40,500 MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Energy Australia | Flexi Plan

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Energy Australia | Rate Fix Plan

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Energy Australia | Balance Plan

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Energy Australia | Standing Offer

Distributed By AGN - Vic

Energy Fact Sheet

See offer

Advertiser Disclosure

General Disclosure – Energy

Check your current plan’s exit fees and other termination provisions before changing providers.

Pricing Information

The general usage assumptions for products displayed in the table have been derived from:

the average usages advertised by a selection of retailers in the distribution region as shown at the top of the table. The figures provided are intended to serve as general estimates and should be used for information only. If the amount of gas you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the estimated price/year listed for each plan; or
if you have provided usage data from your gas bill, the estimated annual amount payable for this plan is based on your individual circumstances.

Some plans may have a minimum term longer than one year – in that case the total cost over the term will be much higher than the estimated yearly Price (which is only for one year).

Some plans may apply additional charges to the price shown. Always check the energy provider’s plan information for details of all charges that may apply.

What does the ‘phone’ mean?

How to get a better deal on gas in Victoria

Whether you’re buying gas or electricity, the key to getting a better deal is understanding the different factors that determine the costs you’ll need to pay, including contract types, plans, tariffs and charges. In summary, here are some questions that are worth asking any prospective gas provider in VIC:

What type of contract are they offering?
What is the contract length and are there any exit fees?
How much are the supply and usage charges?
What discount is available and what are the conditions?
What other incentives/rewards can they offer?

Remember that the Victorian gas market is now hugely competitive, with more than 15 different providers competing for your business. This puts you – the paying customer – in the driving seat. Make sure you shop around for the best deal for you and don’t be afraid to switch if you’re not 100% satisfied with the price you’re currently paying or the service you’re receiving. With so much competition, you may even be able to benefit from a growing number of rewards programs and other sign-up incentives. Ultimately, it’s all about what gives you the best value. That could mean the cheapest prices you can find, but it may also mean you get value from other parts of the plan.

Compare Gas Prices & Plans
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FAQs about Victorian natural gas providers

Our customer satisfaction ratings feature the most prominent natural gas suppliers in VIC, but there are a handful of others to choose from. Here is a complete list of companies selling gas in VIC:

While there are many gas providers to choose from in VIC, keep in mind that some only sell gas when you also purchase electricity.

You may not realise it, but one of the biggest factors in determining the prices you pay for energy is your location. Melbourne and the rest of VIC are split between various energy distributor networks, with different companies responsible for maintaining and improving the vast infrastructure that transports gas and electricity to your particular suburb. While there are five electricity distribution networks in VIC, households are divided into three gas networks:

Australian Gas Networks: Servicing northern suburbs of Melbourne, eastern VIC and the Mornington Peninsula.
AusNet Services: Servicing outer western suburbs of Melbourne and western VIC.
Multinet Gas: Servicing eastern suburbs of Melbourne.

This is useful to know – not only because these companies are who you will need to contact if you have a problem with your gas supply, or notice a gas leak, but because the network you live on has an impact on your overall costs. Energy distributor costs can account for up to 50% of your overall energy bills.

Natural gas prices are charged in cents per megajoule (the unit of measurement for gas). Peak-time gas usage rates will typically cost between 2.5 and 3 cents per megajoule. To put this into perspective, your gas oven probably uses around 12 megajoules an hour. It’s important to have a handle on gas prices to help you monitor and act on your usage.

If you have a time of use tariff, the amount you will pay for gas will change depending on the time of day you use it. In VIC, gas usage may also be broken into daily ‘blocks’, with the first block of power usually costing the most. For example, you could:

Pay 2.6 cents per megajoule (MJ) for the first 100 megajoules
Then pay 2.2 cents per megajoule for the next 100 megajoules
Then pay 1.8 cents per megajoule for the next 100 megajoules

These rates are typical of peak-time gas usage costs. However, you can expect cheaper rates if you use gas at off-peak times.

There are lots of things to think about when it comes to picking a gas supplier for your home. We asked VIC respondents to our survey in 2024 about their main reasons for initially picking their gas supplier. This is what we found:

38% shopped around and compared plans and prices
24% wanted the same brand as their electricity provider
19% were attracted by a big discount
15% just went with a retailer name they recognised
11% were attracted by a different sign-up incentive (e.g. movie tickets)
11% picked the retailer that appealed most to them for other reasons (e.g. green credentials)

Almost a quarter of gas customers in VIC (26%) signed up to their supplier over the phone, the survey found, with nearly half signnig up online (45%). 51% of survey respondents believe they get a good deal on gas – up from 36% in 2023. Of respondents who switched providers in the last two years, 60% believe it was a good financial decision, while 18% felt it was too early to tell.

Past ratings

Here are the previous winners of Canstar Blue’s Natural Gas Suppliers – VIC Customer Satisfaction Award:

2023: Tango Energy
2022: Lumo Energy
2021: GloBird Energy
2020: Red Energy
2019: Powershop
2018: Momentum Energy
2017: Red Energy
2016: Simply Energy (now Engie)
2015: Lumo Energy

Meet our energy experts

Kevin Goh: Senior Energy Writer

Kevin Goh has half a decade of experience as an SEO specialist in the comparison industry and as a professional content writer across numerous publications and digital agencies. He also holds a Bachelor of Journalism and a Bachelor of Economics and International Relations from the University of Queensland.

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Meet the Editorial Team
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Samantha Mauro-Todd: Consumer Research Specialist

Samantha Mauro-Todd is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.

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Meet the Research Team
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