Expert Guide: Simply Energy Review and Ratings

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Simply Energy is a retailer known for big savings and unique offers, whether it’s movie tickets or specials deals for motoring club member, but how does it stack up to the competition?

In this review, Canstar Blue looks at what Simply Energy offers residential electricity customers. We assess what this might cost average households and whether Simply Energy is the right retailer for you.

Simply Energy Prices

Alright, so what can you actually expect to pay with Simply Energy? Here are the estimated costs for residential customers in New South Wales, Victoria, Queensland and South Australia. Click on your state below to see relevant plan pricing.

An Expert’s Guide to Simply Energy

If you’re wondering what services Simply Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Simply Energy in NSW, VIC, QLD, SA, ACT and WA.

Simply Energy Plans

Simply Energy has some of the quirkiest residential electricity deals on the market, with exclusive products for members of certain clubs, as well as offers which include free movie tickets. Read on for all the details and prices, which vary between regional areas.

Simply Energy Auto Club Offers

Simply Energy has partnered with various motoring clubs to offer exclusive deals to their members. These deals include larger guaranteed discounts than what’s offered to general customers. Current deals are listed below:

NSW

• Simply NRMA
• Simply For Good NRMA
• Simply Solar NRMA

Simply Basics

This plan offers usage and supply rates in line with default pricing in the state. It has variable rates for an ongoing contract period. This offer is currently unavailable to new customers in New South Wales, Queensland and South Australia.

Simply For Good

This plan is Simply’s dedicated GreenPower offer that matches 100% of a customers’ energy usage with energy from accredited renewable generators for a small additional cost. This is a variable rate offer, with no exit fees or lock-in contracts. The retailer also offers this product with an additional discount to motoring club customers.

Simply Movie Perks

Exclusive to Victoria, this deal rewards customers with Village cinemas rewards points, Vrewards. Customers will receive 1,000 Vrewards points every month for the duration of the plan. To put that in context, a standard movie ticket is valued at 2,500 Vrewards points.

Simply Energy Saver

This offer comes with a generous guaranteed discount off usage and supply charges. This is a variable rate plan on an ongoing contract. Monthly billing is also available.

Simply Blue Perks

This offer awards a 12-month complimentary membership to My NRMA. It also comes with a guaranteed discount off usage and supply charges. This offer is currently available to new customers in NSW, VIC and QLD.

Simply Smarter

Available to SA customers, this plan includes smart meter installation at no extra cost. It also offers frequent detailed updates about your energy use via Tracker, as well as monthly billing.

Simply Seniors

Currently available to new customers in NSW, VIC, QLD and SA, the Simply Seniors plan is an exclusive offer for Seniors Card holders. This plan comes with a guaranteed discount off usage and supply charges for eligible customers. Currently, new customers in NSW and VIC can score a $200 bill credit when they sign up to this offer, while new customers in SA could be eligible for a $100 bill credit.

Simply Energy Gas

Simply Energy also sells natural gas to residential customers in NSW, SA, VIC and WA. All Simply Energy electricity offers are compatible with a bundled natural gas service. Simply NRMA/ RAA members will get a guaranteed discount on both usage and supply charges in NSW and SA.

Simply Energy Gas WA

Simply Energy has also launched its retail natural gas service in Western Australia, joining the likes of AGL and Origin in doing so.

Simply Energy Solar

Simply Energy states on its website that it can match customers interested in installing a solar system with one of its preferred solar installers. This can be done via the registration form on its website. Customers who install a system with one of Simply Energy’s preferred installers will also be eligible for a boosted solar feed-in tariff as part of the retailer’s Solutions Solar offer.

Simply Energy Solar Plan

Simply Energy also offers a solar-specific electricity plan to customers in NSW, Victoria, QLD and SA who have solar panels installed. This comes with a boosted solar feed-in tariff for customers whose systems output less than 10kW. The feed-in tariff on this offer varies from state to state. A version of this product is also available to eligible motoring club members. Sign-up credits may be available to some customers on these offers.

Simply Energy Solar Feed-in Tariffs

Regardless of whether a customer has installed solar panels through Simply Energy’s preferred installer or elsewhere, those signing up to an electricity plan may still be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what you can expect to receive depending on the state you’re in:

Compare Solar Providers

Simply Energy Solar Sharing Scheme

Simply Energy’s Solar Sharing Scheme allowed participating staff members to pocket savings on their monthly electricity bills through the use of excess solar power from the rooftop system at the factory. This scheme was awarded a Canstar Blue Innovation Award in 2022 for its market-leading initiative, that brought both financial and environmental incentives for staff members.

Contact Information & Billing Details

If you ever need to contact Simply Energy about a product or service, you’ll find all the details below.

Simply Energy Contact Information

Depending on where you live and the service you are after, Simply Energy has multiple points of contact. Details are listed below:

• General enquires: 13 88 08
• Moving house: 1300 029 223
• Fax: 13 88 58

Simply Energy Billing

One of the great things about large retailers like Simply Energy is that there are plenty of ways to pay your bill. Simply Energy customers can pay in any of the following ways:

• Online: Pay your bill with MasterCard, VISA or American Express through the Simply Energy website.
• Direct Debit: You can set up Direct Debit using MyAccount or by completing the online form. Simply Energy will automatically withdraw what you owe from the nominated account each billing cycle.
• BPay: Simply log on to your online bank account, choose Bpay, and type in the biller code and reference number on your bill.
• PayPal: Pay your bill using your PayPal account through the Simply Energy website.
• In Person: Pay at the post office by cash, cheque or EFTPOS. This will require the use of your Post Billpay code (found on the third page of the bill).
• Phone: You can pay using your credit card by giving Simply Energy a call.
• Mail: Tear the ‘payment options’ part off your bill off and post it with a cheque to the address on the slip.

Online Tools

Simply Energy’s ‘MyAccount’ is an online management tool that can be accessed through the online portal or by downloading the Simply Energy app. With MyAccount you can:

• Pay your bills
• View payment history
• Monitor your daily energy usage
• Update contact details
• Register for e-billing
• Opt-in for direct debit

In order to access MyAccount, you will first need to sign up, so have your account details and contact information handy.

How do customers rate Simply Energy?

Natural gas customers in South Australia rated Simply Energy 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report.

About the author

As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.

Learn more about Canstar Blue’s Editorial Team.

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