Sometimes you’ll need to contact your energy company to ask about the signing up process, or query a bill that doesn’t look right. But you can also pick up the phone to your electricity or gas retailer simply to ask for a better deal.
To save you a little time and effort, Canstar Blue has compiled a list of phone numbers from electricity companies, so you can be proactive and potentially save yourself a few bucks – or even hundreds of dollars a year if you haven’t switched energy providers in a while.
Most popular energy provider phone numbers
AGL phone number
13 14 93
Origin Energy phone number
13 24 61
Energy Australia phone number
13 34 66
Red Energy phone number
13 18 06
Simply Energy phone number
13 88 08
Ergon Energy phone number
13 10 46
All energy provider phone numbers
Listed below are the customer support numbers for Australian energy providers.
- 1st Energy: 1300 426 594
- ActewAGL: 13 14 93
- AGL: 13 12 45
- Alinta Energy: 1300 731 039
- Amber Electric: 1800 531 907
- Aurora Energy: 1300 132 003
- CovaU: 1300 689 866
- Diamond Energy: 1300 838 009
- Discover Energy: 1300 658 519
- Dodo: 13 36 36
- EnergyAustralia: 13 34 66
- Energy Locals: 1300 693 637
- Ergon Energy: 13 10 46
- Future X Power: 1300 599 008
- GloBird Energy: 13 34 56
- Glow Power: 1300 004 569
- Horizon Power: 1800 267 926
- Jacana Energy: 1800 522 262
- Kleenheat: 13 21 80
- Kogan Energy: 1300 005 123
- Locality Planning Energy (LPE): 1300 443 735
- Lumo Energy: 1300 115 866
- Momentum Energy: 1300 662 778
- Nectr: 1300 111 211
- Origin Energy: 13 24 61
- OVO Energy: 1300 937 686
- Powershop: 1800 462 668
- Red Energy: 13 18 06
- Simply Energy: 13 88 08
- Smart Energy: 1300 133 055
- Sumo: 03 9102 8400
- Synergy: 13 13 53
- Tango Energy: 1800 950 613
Why should I contact my energy provider?
There are many reasons why you should pick up the phone and call your provider, some of which include:
- To query a recent bill if you think you’re paying too much
- To enquire about customer rewards and other incentives, like discounts and promotions
- To ask about getting a better deal on your electricity and gas
If none of the actions above are in your interest and it’s time to change energy providers, you can view our page on the latest switching deals and promotions.
Questions for your energy provider
When it comes to getting an improved deal, the only thing you really need to ask your energy retailer is: “Can I get a better deal?” This simple question is designed to help customers ensure they are getting the cheapest rates they can from their existing provider. Some energy companies provide multiple products, so it’s easy to find yourself on a plan that isn’t the cheapest.
Some other questions customers can ask their electricity and gas providers include:
- Am I on a fixed rate or variable rate plan?
- How does my current plan compare in price to the Default Market Offer or Victorian Default Offer?
- Which electricity tariff(s) are available and which would be best for my circumstances?
Are there any energy discounts, conditional or otherwise, that are available?
Picture credits: sebra/Shutterstock.com, Monkey Business Images/Shutterstock.com
Original article by Jared Mullane
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