Lumo Energy lands at the top of our dual fuel provider ratings in 2025. Lumo Energy earned five-star reviews in all of our research categories, including overall satisfaction, value for money, customer service, bill and cost clarity, ease of sign-up and online tools and advice.
Comparing electricity plans can be confusing, so throwing gas prices into the mix can make it even more difficult. That’s why Canstar Blue provides an annual review of electricity and gas providers – also known as dual fuel providers – to help you make a better-informed decision. We’ve canvassed the opinions of more than 2,700 households across the country to produce the customer satisfaction ratings table you see above, with providers rated on factors including service and value for money. We want to give you a good idea of how these providers are rated by their existing customers, so you can decide whether or not you want to join them.
Keep in mind that while our ratings include 10 of the most prominent electricity and gas retailers, you may find others operating in your area. Not all of these retailers operate in all parts of the country either and some only sell electricity in certain areas, so read on for specific details for your state.
Canstar Blue surveyed 2,708 Australians for their feedback on their energy retailer. Respondents had to use the same retailer for their electricity and natural gas supply and pay the bills for their response to be eligible.
Respondents rate their satisfaction with their electricity and gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Best electricity and gas providers
Lumo Energy has achieved a clean sweep in our 2025 dual fuel ratings, scoring full five-star results in all research categories. In second place is Sumo with four stars for all categories, with Dodo rounding out the top three.
Find more detailed information on our ratings methodology.
Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid energy network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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21% Less than reference price |
$1,435 Price/year (estimated) |
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Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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10% Less than VDO |
$1,304 Price/year (estimated) |
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Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from our referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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9% Less than reference price |
$1,888 Price/year (estimated) |
Go to Site |
Here are some sponsored deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from our referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
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9% Less than reference price |
$2,036 Price/year (estimated) |
Go to Site |
Lumo Energy has earned its first win in our dual fuel ratings, blitzing the competition with a perfect five stars across every category. This includes overall satisfaction, as well as value for money, customer service, bill and cost clarity, ease of sign-up and online tools and advice.
Lumo Energy offers electricity and natural gas plans exclusively to South Australians and Victorians. Owned by renewable generation company Snowy Hydro, Lumo is the sister company of Red Energy, another popular provider featured in our 2025 ratings.
Lumo focuses on a small range of market offers in each state, with an emphasis on competitive rates. Plans feature no lock-in contracts or exit fees and flexible billing and communications, along with regular new customer and moving offers. Customers in SA have access to the Lumo Rewards shopping program, and refer-a-friend offers are available in both VIC and SA. Outside dual fuel, Lumo Energy is also 2025’s best-rated VIC electricity provider and best-rated SA electricity provider.
Sumo achieved four stars across all ratings categories, including overall satisfaction.
Offering electricity in New South Wales, VIC, SA and South East Queensland and gas in NSW and VIC, Sumo is a utilities all-rounder. The Aussie-owned provider retails a range of electricity and gas plans for residential customers, some of which feature guaranteed discounts on usage and supply rates. Sumo also offers flexible payment methods, no exit fees and no lock-in contracts. Solar customers can also access higher-than-average feed-in tariffs. Alongside gas and electricity, Sumo also sells home NBN with a discount for bundling with energy.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for NSW. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,542MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Dodo received four stars for overall satisfaction, value for money, and online tools and advice. It was also given three stars for customer service, bill and cost clarity and ease of sign-up.
Initially operating as an internet service provider, Dodo has expanded into energy in recent years. The retailer now sells electricity in NSW, VIC, QLD and SA, plus gas in NSW and VIC. Dodo’s product range is simple and budget-focused, with just one market offer available for electricity and gas in each serviced state. With competitive rates and no-fuss plans, Dodo also waives move-in and exit fees, although credit card surcharges may apply.
Red Energy scored four stars in 2025 for overall satisfaction, customer service, bill and cost clarity, and ease of sign-up. It also received three stars for value for money and online tools and advice.
Red Energy operates as an electricity and natural gas provider across NSW, VIC, QLD, SA and the Australian Capital Territory. Compared to other retailers, Red gives customers a wide selection of market offers to choose from, with anywhere from two to six plans available for electricity and gas in each state. The retailer is generally known for competitively-priced and flexible plans, along with its ongoing partnership with Qantas. Red Energy is also our 2025 winner for the best-rated electricity provider in NSW and best-rated electricity provider in QLD.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for QLD. These estimated annual costs are based on the Australian Gas Network in Brisbane and yearly gas usage of 6,842MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
ActewAGL earned four stars in all categories, including overall satisfaction, value for money, customer service, bill and cost clarity, ease of sign-up and online tools and advice.
ActewAGL is one of Canberra’s leading providers of electricity and natural gas products. Operating solely in the ACT, Queanbeyan and south-east NSW, the retailer offers a variety of products, including fixed rate options for eligible customers. ActewAGL’s plans also feature flexible payment and billing options, plus no lock-in contracts. Plans with guaranteed usage and supply discounts may also be available.
Alinta Energy claimed four stars for overall satisfaction and value for money, with three-star results in customer service, bill and cost clarity, ease of sign-up and online tools and advice.
Alinta Energy is a major player in the dual fuel space across NSW, VIC, SEQ and SA, offering residential plans with competitive rates and extras such as solar. A big selling point is its discount rewards program for shoppers and movie-goers, as well as the flexibility of its plans and billing. Alinta Energy is owned by Hong Kong-based conglomerate Chow Tai Fook, but is headquartered in Sydney. The retailer also offers natural gas to customers in Western Australia.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for VIC. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Origin took home a four-star score for online tools and advice in 2025, with three stars across all other categories.
As one of the biggest energy providers in the country, Origin Energy offers a diverse range of electricity and natural gas products for households. These products are suited to a variety of customers, featuring variable rates, no lock-in contracts and a suite of value-adds, such as Everyday Rewards points. Origin Energy operates in NSW, VIC, SEQ, SA and the ACT and is also a big hit with bundled utilities customers.
AGL earned three stars in nearly all research categories this year. The exception was online tools and advice, where it notched up four stars.
Utilities giant AGL offers electricity and natural gas plans to customers across NSW, VIC, SEQ and SA. AGL’s plans are usually quite competitive, and the retailer is big on value-add extras such as plans with Netflix, along with its loyalty program AGL Rewards. Welcome credits are also occasionally on offer to customers who choose to bundle their electricity and gas plans through AGL, as well as bonuses like fuel discounts.
Here are some of the cheapest published deals from the retailers on our database that include a link to the retailer’s website for further details. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are some of the cheapest gas deals on our database for SA. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 11,875MJ, but prices will vary depending on your circumstances. We show one product per retailer, listed in order of lowest estimated cost. This table includes products from referral partners†. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Engie achieved three stars in all of our ratings categories, including overall satisfaction.
Owned by the French utilities giant of of the same name, Engie (formerly Simply Energy) is typically a price-competitive brand for households in the electricity and natural gas space. In addition to attractive rates, the provider offers a suite of unique products, including plans with discounted movie tickets or motoring club-specific offers. Engie offers dual fuel products to customers in NSW, VIC and SA, while SEQ households are only eligible for electricity products.
EnergyAustralia rounds up our 2025 dual fuel ratings with three stars across all categories.
EnergyAustralia offers a concise range of electricity and natural gas products to households, some of which offer guaranteed discounts to help keep costs low. EnergyAustralia is currently available to electricity and natural gas customers in NSW, VIC, SA and the ACT, with electricity alone offered in QLD. It’s one of the few providers to give electricity customers a fixed-rate option in most states, and also offers fairly generous feed-in rates to solar customers
Buying electricity and gas from the same provider certainly makes life easier, but you should only do so if you’re getting a good deal. Like signing up for any energy plan, be sure to read the fine print, including details of any conditional discounts that may be available for getting a dual fuel package from the same provider. It’s pretty common for retailers to offer sign-up bonuses with dual fuel packages, including discounts for paying bills on time, by direct debit, or for receiving bills via email.
It’s important to know that some retailers will only offer natural gas as part of a packaged deal with electricity. This means that, if you want to go with two different retailers, it’s much easier to switch the electricity component rather than the gas one.
To make sure you’re getting a good deal overall, it’s worth comparing a wide range of electricity and gas plans from different providers and always read their energy price fact sheets for the specific details on charges, fees and conditions.
Your electricity and gas bills will be made up of two main charges:
If you’re a small household that doesn’t use much energy, pay particular attention to the supply charges of your gas and electricity plans as these could make up a higher proportion of your overall costs. On the other hand, if you’re a large household with medium to high energy usage, pay close attention to the usage charges.
Electricity and gas prices can change frequently, so regardless of which provider you go with, be sure to regularly review your options and don’t be afraid to call your retailer and ask for a better deal.
Tara Donnelly is an internet and mobile expert – sectors she’s spent a decade covering – and also oversees energy and consumer technology content. She holds a Bachelor of Communications from the University of Canberra and has shared her expertise on national media including 9 News, 7 News, Sunrise and the ABC.
Meet the Editorial Team
Samantha Howse is Canstar Blue’s Consumer Research Specialist, coordinating the consumer research program behind our customer satisfaction awards across Canstar and Canstar Blue in Australia and New Zealand. Sam has earned a Bachelor of Business (Marketing) from Griffith University and, with seven years in market research and two years in marketing, she is experienced in survey design, implementation and analysis, coupled with an understanding of marketing principles and best practice.
Meet the Research TeamOn paper, gas can be an incredibly viable option to power your home, but it has limited utility, while electricity can generate power for almost any application. Aside from rates, you should also consider how much certain gas or electric appliances cost to purchase and whether the running costs are worth the investment.
The table below shows which retailers currently sell both electricity and gas in various states and territories. Note that we only show the states and territories where the retailer sells both electricity and gas. They may sell electricity only in other areas.
| Electricity and Gas Retailer | States | Dual fuel? |
|---|---|---|
| AGL | VIC, NSW, SA, SEQ | |
| Origin | VIC, NSW, SA, SEQ, ACT | |
| EnergyAustralia | VIC, NSW, SA, ACT | |
| Red Energy | VIC, NSW, SA, SEQ, ACT | |
| Alinta Energy | VIC, NSW, SA, SEQ | |
| Dodo | VIC, NSW | |
| Simply Energy | VIC, NSW, SA | |
| Lumo Energy | VIC, SA | |
| Momentum Energy | VIC | |
| GloBird Energy | VIC, NSW, SA, SEQ | |
| Sumo | VIC, NSW | |
| Powershop | VIC, NSW | |
| CovaU | VIC, NSW, SEQ, SA, ACT | |
| ActewAGL | NSW, ACT | |
| Aurora Energy | TAS | |
| 1st Energy | VIC | |
| Kogan Energy | VIC, NSW | |
| Tango Energy | VIC |
Paying for electricity and gas with the same retailer does not necessarily mean you’ll be saving on your overall energy costs. In some cases, energy providers offer incentives on dual fuel plans, such as double up discounts, but they could still end up being more expensive in the long run than taking out electricity from one retailer and gas with another. That’s why it’s imperative to compare electricity and gas plans separately to ensure you’re getting competitive deals on both counts.
Our survey of more than 2,700 households found:
Here are the previous winners of Canstar Blue’s Dual Fuel – National Customer Satisfaction Award:
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