Expert Guide: Tango Energy Review and Ratings

Fact Checked

Formerly branded Pacific Hydro, Tango Energy is an electricity retailer currently operating in Queensland, South Australia, Victoria and New South Wales. It also sells natural gas in Victoria.

Tango Energy is the retail arm of Pacific Hydro – a green energy company with renewable generation assets across 19 countries. Pacific Hydro is Melbourne-based and was founded in Australia, but was acquired by China’s State Power Investment Corporation in 2016. Customers that previously bought their power through the Pacific Hydro brand have now been switched to Tango Energy.

Tango Energy has been retailing electricity to business customers for several years, but the company now claims to be entering a “rapid growth phase of electricity retailing in the Australian market”. So, what does this mean for you?

In this review, we’ll explore Tango Energy’s electricity plans, rates and services to help you decide if this new brand is the right choice for you.

Tango Energy prices

We outline Tango Energy’s electricity plans in detail below to give you a better idea of what you’ll actually pay. Before we dive into the finer details, here’s a quick overview of prices. Click on your state below to see Tango’s prices.

An expert’s guide to Tango Energy

If you’re wondering what services Tango Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Tango Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.

Tango Energy plans

Tango Energy keeps its electricity offers refreshingly simple for prospective customers, with no conditional discounts. Tango Energy currently has one or two market offers, depending on location.

Home Select

This provides the flexibility to choose your preferred payment option (including direct debit) and bill type (i.e. electronic or paper). Opting to receive paper bills may accrue a small fee, however. This plan comes with variable energy rates.

eSelect

This is the retailer’s online offer which requires customers to agree to direct debit payments and monthly e-billing to be eligible. If they meet these requirements however, they’ll be treated to more competitive usage and supply charges than those offered on its Home Select plan. This plan offers variable rates on an ongoing contract with no exit fees. Only available in Victoria.

Value Select

Available in Victoria only, this offer requires e-billing and direct debit payments only and features lower rates for the first 15 kWh of usage each day. This is a no-contract offer with variable rates.

Tango Energy solar

Tango Energy doesn’t currently offer a solar feed-in tariff to new customers on its offers in NSW or QLD. Victorian customers, however, can expect a feed-in tariff of 3.3c/kWh as per the state’s minimum requirement.

Tango Energy Gas

Tango Energy only offers natural gas plans to residents in Victoria. Energy customers here typically have the option between Home Select, eSelect or its standing offer.

Here is Tango Energy’s cheapest natural gas plan on our database for Victoria. This is a product from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 29,830MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.

Contact information and billing details

Tango Energy contact information

Depending on where you live and the service you are after, Tango Energy has multiple points of contact. Details are listed below:

• Customer service: 1800 010 648
• Signing up or switching plans: 1800 861 952
• Email: support@tangoenergy.com
• Fax: (03) 8621 6112
• Postal address: PO Box 320, Geelong North VIC 3215

Tango Energy billing

For customers on the Home Select plan, a range of payment options are available. These are:

• BPAY via your financial institution
• Online via the Tango Energy website
• In person at your local Australia Post branch
• Mail, with cheques and money orders made payable to Tango Energy Pty Ltd
• Over the phone
• Direct debit

Tango Energy online tools

Tango Energy doesn’t provide an extensive range of online tools compared to other retailers, but it has the bare necessities, like information on bill payments, power outages and contact details.

How do customers rate Tango Energy?

Tango Energy is a frequent front runner in Canstar Blue’s customer satisfaction ratings.

In 2024, customers across Australia rated Tango Energy 5 out of 5 stars for overall satisfaction in our dual fuel customer ratings reports. The retailer was also voted by Australian electricity customers as the most trusted electricity provider in 2024.

Electricity customers in Victoria gave Tango Energy 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report. Gas customers in Victoria also gave a similar result to the retailer in 2023.

About the author

This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

Learn more about Canstar Blue’s Editorial Team.

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