Expert guide: Sumo Energy review and rates
Sumo is a bundled home utility provider, supplying energy, natural gas and internet to homes across New South Wales and Victoria, with the company now also selling electricity in Queensland and South Australia.
It’s perhaps the most advanced retailer when it comes to offering customers multiple home services, with an increasing level of discounting available depending on how many services you switch to Sumo.
Bundling your utilities comes with some obvious pros and cons, which we’ll touch on below. But the main purpose of this report is to look at Sumo as an electricity provider. We’ll assess what plans it has to offer and how much you can expect to pay, while providing an overview on the additional support services the retailer offers.
On this page:
Sumo Energy prices
We outline Sumo Power’s electricity plans in detail below, but what about the prices you can actually expect to pay? Click on your state below to see prices.
Here are the Sumo plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Sumo plans on our database for VIC. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Sumo plans on our database for QLD. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Sumo plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An expert’s guide to Sumo Energy
If you’re wondering what services Sumo is offering in your state, look no further than the table below.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
Sumo Energy plans
Sumo currently offers one to two plans to residential customers in Victoria, New South Wales, South East Queensland and South Australia.
- Sumo Assure: Sumo Assure is available to online sign-ups only. Customers must agree to paying via direct debit, and receiving e-communications. This plan has no conditional discounts, rather packing a decent savings when compared to the default tariff in each state. This plan is currently available in NSW, VIC and QLD.
- Sumo Switch: Sumo Switch is a variable plan with flexible payment options and a lower daily supply rate.
- Sumo Advantage: This Sumo plan has a guaranteed discount off electricity daily supply and usage charges. It has no contract term and monthly billing. Available only in QLD.
- Sumo Spark: Sumo Spark is a variable plan only available in NSW.
See how Sumo stacks up on price against other power providers in your state:
Sumo gas
As well as being an electricity retailer, Sumo sells natural gas to customers in Victoria, and most recently, NSW. Customers can bundle their electricity with natural gas, which may qualify them for a bill credit from time to time.
In NSW, customers have access to the Sumo Assure plan, while customers in Victoria can sign up to the Sumo Lite, Sumo Assure or Sumo Switch products. All of Sumo’s gas plans have variable rates.
Compare natural gas prices:
Solar power with Sumo
Sumo offers a solar-specific plan to customers in south-east Queensland, with varying solar feed-in tariffs available on its standard plans in other states. Here’s a summary of feed-in tariffs on offer from Sumo.
- NSW: 8.1c/kWh
- VIC: 4.9c/kWh – 5.2c/kWh
- QLD: 4c/kWh
- SA: 1c/kWh – 6c/kWh
Contact information and billing details
Below you’ll find the information about Sumo Energy should you ever need to call or make a billing enquiry.
Sumo Energy contact information
Need some help with your Sumo Energy plan or service? The utility company offers several contact and support options, including:
- General enquiries: 13 88 60 (Mon-Fri: 9am to 4:30pm)
- Postal address: South Melbourne Market Street, PO Box 5329, South Melbourne, VIC 3205
Sumo billing
Sumo has three simple ways for customers to pay their bill:
- Online: Accepts Visa, Mastercard and Amex. 0.7% card surcharge applies
- BPay: Pay with your mobile using the biller pay code
- Telephone: You can call Sumo on 13 88 60
Sumo online tools
As it stands, customers can use the ‘Quick Pay’ portal to pay their bills, update their details, plus browse a number of helpful resources, like energy saving tips and frequently asked questions.
Other energy providers worth checking out:
Is Sumo right for me?
While Sumo’s bundled plans are intriguing, you should always check the base rates when comparing retailers. Sometimes customer incentives are masking increased rates, so it’s important to look closely at all the fine print when comparing power companies. The potential downside of bundling your services together is that it becomes harder to determine whether you’re really getting good value from each individual service or not.
If you can, be sure to compare Sumo’s electricity, gas and internet offers on their own merit, then work out whether any additional incentives still make the product appealing. If you can be sure you’re getting good value, there’s certainly plenty of convenience in getting all home services with the one provider.
About the author
This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
Learn more about Canstar Blue’s Editorial Team.
Compare Sumo Energy to other Australian providers
Sumo Energy FAQs
Is Sumo Energy any good?
Sumo may be a brand you’ve never heard of before, but it holds its own in the electricity retail market and has brought some interesting new deals to the table. Its rates are reasonable and its plans are simple. There are also no exit fees with its regular market offers, meaning you’re free to leave if you’re not happy.
Who is Sumo Energy owned by?
Sumo Power prides itself on being 100% Australian owned and operated, and passionate about the needs of households and small businesses. It’s a relatively new energy company, only setting up shop in 2015, then under the name of ‘Sumo Power’. Like many other electricity retailers, its headquarters are in Melbourne. Sumo was founded by Dominic Drenen.
What services does Sumo Energy offer?
| Service | Does Sumo offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Green energy options | |
| Notifications when bill is available | |
| Multiple billing options |