Expert Guide: Simply Energy Review and Ratings
Simply Energy claims to be one of Australia’s fastest growing energy companies, selling electricity to over half a million households across New South Wales, Queensland, South Australia and Victoria. Simply Energy also sells natural gas to customers in Victoria, New South Wales, South Australia and Western Australia.
Simply Energy is a retailer known for big savings and unique offers, whether it’s movie tickets or specials deals for motoring club member, but how does it stack up to the competition?
In this review, Canstar Blue looks at what Simply Energy offers residential electricity customers. We assess what this might cost average households and whether Simply Energy is the right retailer for you.
Simply Energy Prices
Alright, so what can you actually expect to pay with Simply Energy? Here are the estimated costs for residential customers in New South Wales, Victoria, Queensland and South Australia. Click on your state below to see relevant plan pricing.
Here are the Engie plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An Expert’s Guide to Simply Energy
If you’re wondering what services Simply Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Simply Energy in NSW, VIC, QLD, SA, ACT and WA.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
Simply Energy Plans
Simply Energy has some of the quirkiest residential electricity deals on the market, with exclusive products for members of certain clubs, as well as offers which include free movie tickets. Read on for all the details and prices, which vary between regional areas.
Simply Energy Auto Club Offers
Simply Energy has partnered with various motoring clubs to offer exclusive deals to their members. These deals include larger guaranteed discounts than what’s offered to general customers. Current deals are listed below:
NSW
- Simply NRMA
- Simply For Good NRMA
- Simply Solar NRMA
Simply Basics
This plan offers usage and supply rates in line with default pricing in the state. It has variable rates for an ongoing contract period. This offer is currently unavailable to new customers in New South Wales and Queensland.
Simply For Good
This plan is Simply’s dedicated GreenPower offer that matches 100% of a customers’ energy usage with energy from accredited renewable generators for a small additional cost. This is a variable rate offer, with no exit fees or lock-in contracts. The retailer also offers this product with an additional discount to motoring club customers.
Simply Movie Perks
Exclusive to Victoria, this deal rewards customers with Village cinemas rewards points, Vrewards. Customers will receive 1,000 Vrewards points every month for the duration of the plan. To put that in context, a standard movie ticket is valued at 2,500 Vrewards points.
Simply Energy Saver
Currently available to new customers in NSW, QLD and SA, this offer comes with a generous guaranteed discount off usage and supply charges. This is a variable rate plan on an ongoing contract. Monthly billing is also available.
Simply Blue Perks
This offer awards a 12-month complimentary membership to My NRMA. It also comes with a guaranteed discount off usage and supply charges. This offer is currently available to new customers in Victoria.
Simply Smarter
Available to SA customers, this plan includes smart meter installation at no extra cost. It also offers frequent detailed updates about your energy use via Tracker, as well as monthly billing.
Simply Seniors
Currently available to new customers in QLD, the Simply Seniors plan is an exclusive offer for Seniors Card holders. This plan comes with a guaranteed discount off usage and supply charges for eligible customers.
What can you expect to pay with Simply Energy?
Simply Energy offers modest savings off the Reference Price and Victorian Default Offer. So how does Simply stack up to the rest? We’ve estimated bills across each state where Simply Energy sells residential electricity to give you some idea as to how much this provider might cost you. Check out our free comparison tool below for a specific quote in your area.
Simply Energy Electricity Prices NSW
In the table below, we show Simply Energy prices on the Ausgrid network in Sydney. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 3911kWh/year, meaning the Reference Price is $1,827/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.
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| Electricity Plan | Difference from Reference Price^ | Conditional Discounts | Price Estimate* | |
|---|---|---|---|---|
| Simply NRMA | 10% Less Than Reference Price | No conditional discounts | $1,645 | |
| Simply Energy Saver | 4% Less Than Reference Price | No conditional discounts | $1,754 | |
| Simply For Good | 1% More Than Reference Price | No conditional discounts |
$1,845 | |
| Simply For Good NRMA | 9% More Than Reference Price | $50 online sign-up credit | $1,942incl. conditional discount | |
| Basic Plan Information Documents | ||||
*Price assumes general energy usage of 3911kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Ausgrid network in Sydney, but prices differ between distribution areas. August 2023.
Simply Energy is very competitive in the Sydney area. See the full price comparison for NSW here. Keep in mind these prices are based on the Ausgrid network, which covers Sydney and parts of northern NSW. Customers on other distribution networks may have different rates.
Simply Energy Electricity Prices Victoria
In the table below, we show Simply Energy prices on the Citipower network in Melbourne. Plans are listed from the lowest priced estimate first. See here for information on the VDO, which in this comparison assumes general energy usage of 4000kWh/year, meaning the VDO is $1,571/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.
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| Electricity Plan | Difference from VDO› | Conditional Discounts | Price Estimate˜ | |
|---|---|---|---|---|
| Simply Blue Perks | 26% Less Than VDO | No conditional discounts | $1,164 | |
| Simply Movie Perks | 17% Less Than VDO | No conditional discounts | $1,302 | |
| Simply Basics | Equal to VDO | No conditional discounts | $1,571 | |
| Simply For Good | 2% More Than VDO | No conditional discounts | $1,596 | |
| Energy Fact Sheets | ||||
~Price assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Citipower network in Melbourne, but prices will differ between distribution areas. August 2023.
As we mentioned, Simply Energy is usually one of the cheapest retailers in our Victoria price comparison. Keep in mind that these prices are based on the Citipower network and prices vary across different distribution networks.
Simply Energy Electricity Prices Queensland
In the table below, we show Simply Energy prices on the Energex network in Brisbane. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4613kWh/year, meaning the Reference Price is $1,969/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.
← Mobile/tablet users, scroll sideways to view full table →
| Electricity Plan | Difference from Reference Price^ | Conditional Discounts | Price Estimate* | |
|---|---|---|---|---|
| Simply Energy Saver | 4% Less Than Reference Price | No conditional discounts | $1,891 | |
| Simply For Good | 4% More Than Reference Price | No conditional discounts | $2,054 | |
| Basic Plan Information Documents | ||||
*Price assumes general energy usage of 4613Wh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Energex network in Brisbane, but prices will differ between distribution areas. August 2023.
These prices are based on the Energex network covering south-east Queensland. Customers in rural Queensland are on the Ergon distribution network and receive different rates. See our electricity cost comparison for Queensland here.
Simply Energy Electricity Prices South Australia
In the table below, we show Simply Energy prices on the SA Power network in Adelaide. Plans are listed from the lowest priced estimate first. See here for information on the AER Reference Price, which in this comparison assumes general energy usage of 4011kWh/year, meaning the Reference Price is $2,279/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area.
← Mobile/tablet users, scroll sideways to view full table →
| Electricity Plan | Difference from Reference Price^ | Conditional Discounts | Price Estimate* | |
|---|---|---|---|---|
| Simply Energy Saver | 4% Less Than Reference Price | No conditional discounts | $2,188 | |
| Simply Smarter | 4% Less Than Reference Price | No conditional discounts | $2,188 | |
| Simply For Good | 4% More Than Reference Price | No conditional discounts | $2,371 | |
| Basic Plan Information Documents | ||||
*Price assumes general energy usage of 4011kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on SA Power network in Adelaide, but prices differ between distribution areas. August 2023.
Simply Energy is one of the cheapest retailers in our SA electricity retailer price comparison, as it remains extremely price competitive.
Other Expert Guides on Australian energy providers worth checking out:
Simply Energy Gas
Simply Energy also sells natural gas to residential customers in NSW, SA, VIC and WA. All Simply Energy electricity offers are compatible with a bundled natural gas service. Simply NRMA/ RAA members will get a guaranteed discount on both usage and supply charges in NSW and SA.
Plans and prices can be seen below.
Here are the Engie natural gas plans on our database for NSW. These are products from a referral partner†. These estimated annual costs are based on the Jemena Gas Network in Sydney and yearly gas usage of 18,800MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie natural gas plans on our database for Victoria. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Melbourne and yearly gas usage of 40,500MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie natural gas plans on our database for South Australia. These are products from a referral partner†. These estimated annual costs are based on the Australian Gas Network in Adelaide and yearly gas usage of 14,800MJ, but prices will vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie natural gas plans on our database for Western Australia. These are products from a referral partner†. These estimated annual costs are based on the ATCO Network in Perth and yearly gas usage of 6,300 (units), but prices may vary depending on your circumstances. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Simply Energy Gas WA
Simply Energy has also launched its retail natural gas service in Western Australia, joining the likes of AGL and Origin in doing so.
Simply Energy Solar
Simply Energy states on its website that it can match customers interested in installing a solar system with one of its preferred solar installers. This can be done via the registration form on its website. Customers who install a system with one of Simply Energy’s preferred installers will also be eligible for a boosted solar feed-in tariff as part of the retailer’s Solutions Solar offer.
Simply Energy Solar Plan
Simply Energy also offers a solar-specific electricity plan to customers in NSW, Victoria, QLD and SA who have solar panels installed. This comes with a boosted solar feed-in tariff for customers whose systems output less than 10kW. The feed-in tariff on this offer varies from state to state. A version of this product is also available to eligible motoring club members. Sign-up credits may be available to some customers on these offers.
Here are the Engie Solar plans on our database for NSW. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the Engie Solar plan on our database for Victoria. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the Engie Solar plan on our database for SEQ. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Engie Solar plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Simply Energy Solar Feed-in Tariffs
Regardless of whether a customer has installed solar panels through Simply Energy’s preferred installer or elsewhere, those signing up to an electricity plan may still be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what you can expect to receive depending on the state you’re in:
| NSW | VIC | SA | QLD |
|---|---|---|---|
| 5.5c/kWh | 4.9c/kWh | 5.5c/kWh | 5.5c/kWh |
Simply Energy Solar Sharing Scheme
Simply Energy’s Solar Sharing Scheme allowed participating staff members to pocket savings on their monthly electricity bills through the use of excess solar power from the rooftop system at the factory. This scheme was awarded a Canstar Blue Innovation Award in 2022 for its market-leading initiative, that brought both financial and environmental incentives for staff members.
Contact Information & Billing Details
If you ever need to contact Simply Energy about a product or service, you’ll find all the details below.
Simply Energy Contact Information
Depending on where you live and the service you are after, Simply Energy has multiple points of contact. Details are listed below:
- General enquires: 13 88 08
- Moving house: 1300 029 223
- Fax: 13 88 58
Simply Energy Billing
One of the great things about large retailers like Simply Energy is that there are plenty of ways to pay your bill. Simply Energy customers can pay in any of the following ways:
- Online: Pay your bill with MasterCard, VISA or American Express through the Simply Energy website.
- Direct Debit: You can set up Direct Debit using MyAccount or by completing the online form. Simply Energy will automatically withdraw what you owe from the nominated account each billing cycle.
- BPay: Simply log on to your online bank account, choose Bpay, and type in the biller code and reference number on your bill.
- PayPal: Pay your bill using your PayPal account through the Simply Energy website.
- In Person: Pay at the post office by cash, cheque or EFTPOS. This will require the use of your Post Billpay code (found on the third page of the bill).
- Phone: You can pay using your credit card by giving Simply Energy a call.
- Mail: Tear the ‘payment options’ part off your bill off and post it with a cheque to the address on the slip.
Online Tools
Simply Energy’s ‘MyAccount’ is an online management tool that can be accessed through the online portal or by downloading the Simply Energy app. With MyAccount you can:
- Pay your bills
- View payment history
- Monitor your daily energy usage
- Update contact details
- Register for e-billing
- Opt-in for direct debit
In order to access MyAccount, you will first need to sign up, so have your account details and contact information handy.
How do customers rate Simply Energy?
Natural gas customers in South Australia rates Simply Energy 5 out of 5 stars for overall satisfaction in our 2022 customer ratings report. For electricity, SA customers gave Simply Energy 4 out of 5 stars for overall satisfaction in 2022.
Simply Energy Natural Gas SA
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Award:
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Simply Energy Electricity SA
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Compare Simply Energy in our Most Satisfied Customers Awards
About the author
As Canstar Blue’s Energy Specialist, Kelseigh Wrigley covers the retail energy market, with a focus on electricity, gas and solar. She joined the team after completing a Bachelor of Journalism at the Queensland University of Technology, and has previously written for a variety of online publications, including Hunter and Bligh. You can follow Kelseigh on LinkedIn.
Learn more about Canstar Blue’s Editorial Team.
Simply Energy FAQs
Is Simply Energy any good?
Simply Energy seems a reasonable choice of retailer for most residential and small business electricity customers. It’s a consumer-friendly retailer with interesting offers, competitive rates, and a range of services to help you manage and maybe reduce your energy usage. Simply Energy is an especially appealing choice if you’re a member of one of its partnered clubs. That said, even if you receive a member’s bonus, be sure to compare rates and shop around to make sure you’re getting the best price on energy.
Who owns Simply Energy?
Simply Energy is owned by Engie (formally known as GDF Suez), a French-based multinational energy company. Simply Energy is Engie’s retail arm in Australia.
What services does Simply Energy offer?
| Service | Does Simply Energy offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Carbon neutral energy options | |
| Notifications when bill is available | ? |
| Multiple billing options |
What other products does Simply Energy offer?
In addition to electricity, natural gas and solar products, Simply Energy also offers customers products to help with their home energy efficiency and costs.
Simply Energy has an online store where you can buy efficient LED bulbs, batteries, chargers, usage monitoring devices, security cameras, efficient shower heads and much more. You do not need to be a Simply Energy utility service customer in order to use its online store.
The retailer also offers a free online energy check-up. With your bill handy, go to the Simply Energy website and answer eight questions. It will then produce a report for you, indicating what might be contributing to a larger than expected bill and steps you can take to minimise your usage.