Expert Guide: Powershop Review and Rates
Since 2014, Powershop claims it has has been helping customers get in control of their energy bills. With Powershop’s energy app, customers can manage their energy account, track and pay their bills, grab extra savings with access to near real-time data about their energy usage.
In this review, Canstar Blue examines how Powershop operates and takes a close look at what this retailer might cost you. We take you through everything you need to know to make an informed decision about whether Powershop is right for you.
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Powershop energy prices
So, what will you actually pay with Powershop? Below are the current prices listed on our website for Powershop. Click on your state to see relevant plan pricing, or read on for further details about these products.
Here are the Powershop plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Powershop plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Powershop plans on our database for SEQ. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Powershop plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An expert’s guide to Powershop
If you’re wondering what services Powershop is offering in your state, look no further than the table below. We summarise what you can expect to find from Powershop in NSW, VIC, QLD, SA, ACT and WA.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
Powershop electricity plans
Powershop offers the following plans to customers:
- Switch Saver: This is an offer available to new customers in NSW, SA, VIC and QLD. Switch Saver comes with variable rates on a no lock-in contract with the added bonus of a one-off $150 bill credit for customers on their first bill.
- Power House: This is offer comes with variable rates on an ongoing contract. There are no exit fees and customers may be eligible for monthly billing. This offer is currently available to customers in NSW, VIC, QLD and SA.
- Power Offset: This offer is available in NSW, VIC, QLD and SA, with Greenpower, no exit fees and monthly billing available.
Powershop also offers unique Powerpack deals, where customers can visit the Powershop online store or mobile app to see what is currently available. Powershop customers with a smart meter also have access to special monitoring software that provides insights about their electricity usage and how long they can expect their energy purchases to last.
Powershop Powerpacks explained
Powershop customers can pre-purchase ‘packs’ of energy to take control of bills. Buy a Powerpack to cover your past, current or future energy usage through its online store or phone app. Customers can access these packs whilst on a standard plan, as they come on offer.
It’s worth noting that Powershop won’t suddenly switch your lights off if you’ve used up all your pre-paid Powerpacks. Customers also shouldn’t be concerned about forgetting to purchase Powerpacks as bill-payers will still have access to these deals under their standard plan.
Read more: Powershop vs. Origin comparison
See how Powershop stacks up on price against other power providers in your state:
Powershop solar
Customers with solar panels will also receive a feed-in tariff for their solar.
- VIC: 3.7c/kWh
- NSW: 1.4c/kWh
- QLD: 1.4c/kWh
- SA: 1.4c/kWh
Contact information and billing details
Here you’ll find some information about Powershop should you ever need to make contact or pay a bill.
Powershop contact information
Need some help with your Powershop energy plan or service? The power retailer offers several contact and support options, including:
- General enquiries: 1800 462 668
- Email: info@powershop.com.au
- Online enquiry form via the Powershop website
Powershop billing
- Credit card – Visa, American Express and Mastercard, are all accepted by Powershop
- Bpay – Enter the biller code and your unique customer reference number on your bill to pay using Bpay
- Direct debit – Customers can organise their bill to be directly debited from their credit card or bank account
Other energy providers worth checking out:
How do customers rate Powershop?
Victorian electricity customers gave Powershop 3 out of 5 stars for overall satisfaction in our customer ratings report for 2023.
Powershop Electricity Victoria
Canstar Blue
Award:
Overall Satisfaction
Compare Powershop’s rating against more Australian providers
- Best-Rated NSW Electricity Providers
- Best-Rated QLD Electricity Providers
- Best-Rated SA Electricity Providers
About the author
This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
Learn more about Canstar Blue’s Editorial Team.
Powershop FAQs
Is Powershop any good?
Powershop is certainly a different proposition if you’re keen on a change of retailer. Whether you consider its prepaid billing structure a highlight or a drawback really comes down to the type of energy customer you are. That being said, the company now offers a traditional approach to billing which some customers may find a whole less confusing.
Is Powershop Australian owned?
Powershop is not an Australian-owned energy provider, and was recently bought by oil and gas multinational Shell. It was previously owned by a New Zealand-based renewable generational company.
What services does Powershop offer?
| Service | Does Powershop offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Green energy options | |
| Notifications when bill is available | |
| Multiple billing options |
Does Powershop sell gas?
Powershop offers natural gas options to customers in Victoria and New South Wales. In order to get gas from Powershop, however, customers must also sign up to an electricity plan with the provider.
Can you get money off bills by referring a friend to Powershop?
Powershop previously offered a refer-a-friend discount, but this is no longer available.