Expert Guide: OVO Energy Review and Ratings

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Hailing from the UK and landing on Australian shores in late 2019, OVO Energy is available in New South Wales, Victoria, South East Queensland and South Australia. Despite its fairly unusual approach to energy billing, the retailer has a handful of compelling offers up its sleeves for Aussies to take advantage of.

OVO has a strong focus on supporting renewable energy, which it believes has been pivotal in its success in Great Britain, where it has roughly five million customers in total. But while OVO Energy’s Australian plans are similar to their UK counterparts, it’s the retailer’s billing approach that creates a real point of difference Down Under. Intrigued? Read on to find out what this power provider is all about – and whether it can do you a good deal.

OVO Energy prices

Let’s get into the nitty gritty and find out how much you can expect to pay with OVO Energy in NSW, VIC, SEQ and SA. Select your state below to see relevant plan pricing.

An expert’s guide to OVO Energy

If you’re wondering what services OVO Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from OVO Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.

OVO Energy plans

OVO Energy has one market plan called ‘The One Plan’ for Aussies to sink their teeth into. By default, customers who sign up to this plan agree to bill smoothing, which essentially means that you’ll pay the same amount for your electricity every month. To do this, OVO Energy uses variables such as the size of your household and past energy usage to predict your annual bill, which is then divided into 12 so you pay the same amount each month.

What sets OVO Energy apart is that it rewards customer accounts that are in credit upon receiving actual usage figures, by paying 3% interest on this balance. The good news is that for those in debt, interest won’t be charged on what is due upon settlement.

Alongside paying your bill monthly, this power company also favours direct debit payments, not offering the option for credit card, BPAY and other traditional billing options. It follows a slew of retailers adapting their business model to favour online billing and service.

The retailer also has a second market offer, called ‘The Basic Plan’. Unlike ‘The One Plan’, however, customers on this offer don’t have to agree to pay by direct debit. Customers on this offer and The One Plan can also add 100% GreenPower to their plan for a small additional cost. This plan is available in QLD, SA and VIC.

Additional market offers, The Free 3 Plan – Free Energy Between 11am and 2pm Everyday, and the Basic Free 3 Plan – Free Energy Between 11am and 2pm Everyday, are available in VIC, QLD and SA. These plans include free electricity usage between 11am and 2pm on single rates only.

OVO Energy solar

OVO Energy customers in New South Wales, South East Queensland, South Australia and Victoria can receive credits for exporting electricity back into the grid. These credits can be earned on the retailer’s solar-specific energy deals or its basic market offers.

OVO Energy gas

For the time being, OVO Energy isn’t offering gas options. This section will be updated upon any changes from the retailer.

OVO Energy EV plans

OVO Energy also has some dedicated EV plans, aptly named The EV Plan and The Basic EV Plan. These are available to households in Victoria, South East Queensland and South Australia, and reward EV owners with free electricity between 11am and 2pm, and cheaper usage rates between midnight and 6am everyday to help offset charging costs. To be eligible for this plan, households will need to have an electric vehicle and a smart meter installed at their property. Please note, tariff options may differ depending on location. These plans also come with a solar feed-in tariff of 8c/kWh between midnight and 6am.

For a glimpse at single-rate pricing on these offers, please refer to your state in the table below.

Contact information and billing details

If you ever need to contact OVO Energy about a product or service, you’ll find all the details below.

OVO Energy contact information

Depending on where you live and the service you are after, OVO Energy has multiple points of contact. Details are listed below:

• General enquiries: 1300 937 686
• Email: hello@ovoenergy.com.au

OVO Energy billing

OVO Energy claims it is 100% paperless, opting for a more online approach for billing and payments. As such, the retailer does not send out paper bills. However, interested customers can ask for a large bill format to be sent to their desired email address.

Most of OVO Energy’s plans also require a direct debit payment in order to align with the retailer’s bill smoothing method. If a customer happens to pay more than their usage one month, this will be added as a credit to their account.

Online tools

OVO Energy currently allows customers to manage their electricity account through its online platform ‘MyOVO’. This can be accessed via the OVO Energy website and can be used to manage direct debit payments, see bill history, and maintain account information.

Is OVO Energy right for me?

With the popularity of OVO Energy in the UK, it stands to reason that this provider is in a good position here in Australia. By making strides to support the generation of renewable energy, it will likely appeal to the growing number of environmentally conscious households in the country looking to reduce their carbon footprint. And with email billing and direct debit the conditions of its single market plan, it seems that its modern approach to power doesn’t stop at bill smoothing.

On the value front, it’s good to remember that, as with any bill smoothing plan, while there’s merit in removing bill shock, you’ll still be expected to pay any settlement figure owing when your actual usage is read. On the flip side, if you’re in credit, the interest offered by OVO Energy is an interesting benefit that may attract savvy consumers.

Ultimately, whether or not OVO Energy is right for you will be dependent on your comfort with the conditions of its The One Plan. Though there’s no harm in seeing what else is on offer, so follow the link below to compare a range of plans from a wide selection of providers.

Compare OVO Energy to other Australian providers

• Best-Rated VIC Electricity Providers
• Best-Rated NSW Electricity Providers
• Best-Rated QLD Electricity Providers
• Best-Rated SA Electricity Providers

Outstanding Value Electricity Plans and Solar Electricity Plans 2023

In 2023, OVO Energy was awarded Canstar Blue’s Outstanding Value award for its electricity plans and solar electricity plans in SA. This was thanks to the provider’s strong price performance in the state.

About the author

This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

Learn more about Canstar Blue’s Editorial Team.

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