Expert guide: Nectr energy review and ratings
Founded in 2019, Nectr has emerged in the Australian market with competitive rates and a strong focus on greener energy. Nectr is the retail energy brand of Hanwha Energy Australia, which is a subsidiary of the South Korean-based, multi-billion-dollar solar manufacturer Hanwha Group.
Find out about the plans on offer from Nectr and what you can expect from this emerging power provider below.
Nectr energy prices
Here are the estimated costs for Nectr in New South Wales, Victoria, South Australia and South East Queensland. Click on your state below to see relevant pricing.
Here are the Nectr Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Nectr plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower energy network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area and to see other products in our database that may be available. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Nectr Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Nectr Energy plans on our database for SA. These are products from a referral partner†. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An expert’s guide to Nectr
If you’re looking to see what services Nectr offers in your state, check out the table below. We summarise what you can expect to find from Nectr across each state and territory.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
Nectr energy plans
100% Clean: This plan comes with variable rates and no exit fees or lock-in contracts. It comes with offset options for emissions generated by a customer’s electricity usage at no extra cost and has no credit card transaction fees. This plan is currently available in Victoria, New South Wales, south-east Queensland and the Australian Capital Territory. Nectr’s 100% Clean plan was a recipient of a 2022 Canstar Blue Green Excellence Award.- Greenpower: Like 100% Clean, Greenpower does not lock you in or have any exit fees. It does, however, feature slightly higher rates as it comes with 100% GreenPower built in. This deal is currently only available in the ACT.
See how Nectr stacks up on price against other power providers in your state:
Nectr solar
Nectr currently offers the following solar feed-in tariffs to customers on the 100% Clean plan:
- NSW: 0c/kWh
- VIC: 4.9c/kWh
- QLD: 0c/kWh
- ACT: 0c/kWh
Nectr home solar and battery plan
Nectr has also recently launched a range of home solar and battery bundles. For homeowners considering a household solar and battery system, Nectr claims to offer an affordable and simple option, where customers can access a competitive electricity plan that includes a solar and battery system – without finance or upfront costs. After a seven year contract with Nectr, the solar and battery system is owned outright.
Contact information and billing details
Nectr sits among a slew of retailers to make their customer service “100% digital”, meaning sign-up, account management and payment is all done online. In addition to that, this retailer also has an Australian-based call centre for those that may need to talk through the process before signing up.
Nectr contact information
Should you ever need to contact Nectr to discuss a recent bill or change your address, here are the details you’ll need.
- General enquiries: 1300 111 211
- Postal address: PO Box 1957, North Sydney, NSW 2059
- Email for electricity customers: hello@nectr.com.au
- Email for solar and battery customers: nectrsolar@nectr.com.au
- Request a call back from Nectr via their website
Nectr billing
Nectr provides two payment options: direct debit and recurring credit/debit card (including Amex). The good news is this retailer claims to not charge credit card fees. Customers will also receive their bills monthly over email. Much like those that pay their bills quarterly, with Nectr your bill will come monthly from your supply start date, rather than at any set date in the month.
Nectr’s mobile phone app is available on the App and Google Play Store, which aims to help customers manage their accounts, view usage and bills, as well as refer friends and family.
Other energy providers worth checking out:
Should you switch to Nectr?
There are a few things to keep in mind when considering switching to Nectr. The main point is that this retailer leans strongly into its digital platform, preferring that customers use its online features to self-manage their electricity account. That aside, it seems to offer pretty good value in the context of other energy plans in the areas it serves.
If you’re comfortable with an online approach to energy, Nectr could be the retailer for you. However, if you’d be more comfortable with more conventional quarterly, paper billing, you might benefit by hopping onto our comparison tool and finding something that better fits your household needs.
Compare Nectr to other Australian Providers
About the author
This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
Learn more about Canstar Blue’s Editorial Team.
Nectr FAQs
Is Nectr any good?
Nectr is an electricity retailer offering competitive rates in NSW, VIC, SEQ and SA. It won a Canstar Blue Green Excellence Award in 2022 for its 100% Clean product, which offers very reasonable prices, and comes with carbon neutral energy. It also has plans available for customers with solar panels.
Who is Nectr owned by?
Nectr is owned by Hanwha Energy Australia, a sustainable energy solutions company. Hanwha Energy Australia has invested in solar farms in Queensland and Victoria, with construction happening in New South Wales. Upon completion, these solar farms are claimed to produce enough electricity to power up to 65,000 homes.
How many customers does Nectr have?
According to a recent blog post on its website, Nectr has around 20,000 customers in Australia. In fact, there is a growing number of consumers switching to smaller providers in search of the cheapest prices and best deals. While Nectr is still a relatively new provider, it is fast establishing itself as low-cost alternative to some of the bigger names in the industry.