Expert guide: Momentum Energy review and ratings
Momentum Energy is an Australian company, owned and operated by Hydro Tasmania, which claims to be Australia’s largest producer of renewable electricity. Momentum Energy retails electricity to homes and small businesses across New South Wales, Victoria, Queensland and South Australia. It also sells natural gas to customers in Victoria.
Momentum Energy holds itself out as an energy company that’s passionate about renewable energy, ranking highly in Greenpeace’s Green Electricity Guide. It also says its customer service is second to none and that its energy rates are fair and transparent. So, can it offer you a hassle-free, competitive deal? Read on to find out.
Momentum Energy prices
So, what can you actually expect to pay with Momentum Energy? Here are the estimated costs for Momentum in New South Wales, Victoria, Queensland and South Australia. Click on your state below to see relevant plan pricing.
Here are the Momentum Energy plans on our database for NSW. These are products from referral partners†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Momentum Energy plans on our database for VIC. These are products from referral partners†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Momentum Energy plans on our database for SE QLD. These are products from referral partners†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Momentum Energy plans on our database for SA. These are products from referral partners†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An expert’s guide to Momentum Energy
If you’re wondering what services Momentum Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Momentum Energy in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
Momentum Energy plans
Momentum Energy wants its customers to feel good about energy, and with its parent company being Australia’s largest renewable generator, Hydro Tasmania, Momentum claims its energy plans come with ‘good vibes built in’. Here are some details about Momentum Energy’s plans:
- Nothing Fancy Electricity: This plan requires customers to pay their bills by direct debit. Not only that, but in order to be eligible, customers must also be comfortable with e-billing and e-communication.
- Suit Yourself Electricity: This is a variable rate plan with no discounts. However, 10% GreenPower is included as part of this offer.
- Warm Welcome: Available to new customers only, this variable rate plan currently includes a one-off $50 sign-up credit on your first bill.
- Bill Boss: This variable plan is available in Queensland and South Australia, with flexible billing and Greenpower options.
See how Momentum Energy stacks up against other power providers in your state:
Other expert guides on Australian energy providers worth checking out:
Momentum Energy solar
For customers with solar systems, Momentum Energy offers reasonable feed-in tariffs, however in comparison to other retailers, you may find better solar products on the market.
Here’s what solar feed-in tariff can expect to receive on its standing offer, depending on the state you’re in:
| NSW | VIC | SA | QLD |
|---|---|---|---|
| 5.00c/kWh | 4.00c/kWh | 2.50c/kWh | 2.90c/kWh |
The easiest way to find the best deal on solar is by comparing your options.
Momentum Energy gas
Momentum Energy retails natural gas in Victoria, though not in any other state. Natural gas customers have a few options, all of which are open contracts with no credit card or exit fees.
Similar to its electricity deals, Momentum Energy doesn’t offer any conditional discounts on gas plans. This product is offered on a block-rate tariff, meaning the rate you pay per megajoule declines the more you use each day. Customers can also expect to pay slightly higher rates in ‘peak’ months from June to September.
Contact information and billing details
If you ever need to contact Momentum Energy about a product or service, you’ll find all the details below.
Momentum Energy contact information
Depending on where you live and the service you are after, Momentum Energy has multiple points of contact. Details are listed below:
- Exisiting customer enquires: 1300 662 778
- New customer enquires: 1800 794 824
- Email: info@momentum.com.au
Momentum Energy billing
Being a larger retailer, Momentum Energy offers several options to customers when it comes to billing and payments. These include;
- Phone: Call 1300 662 778 between 8am and 7pm Monday-Friday to pay your Momentum Energy bill over the phone
- Direct Debit: You can set up Direct Debit using MyAccount (under Plans & Payment) or by calling Momentum Energy
- Online: Pay your bill online through Momentum Energy’s online payment tool. Please note, credit card fees may apply for this billing option
- BPay: Log on to your online bank account, choose BPay, and type in the biller code and reference number on your bill
- In Person: Pay at the post office through AusPost Bill Pay
- Mail: Print or tear the ‘payment options’ part of your bill off and post it with a cheque 0r money order to the address on the slip
- Centrepay: If you have a Centrelink payment, you can arrange for your energy bill costs to be deducted from this payment. This can be organised through your Centrelink account and comes at no additional cost to the customer.
Online tools
Momentum Energy’s MyAccount allows customers to manage their energy account online easily. Some of the features available to customers as part of MyAccount include;
- View and pay bills online
- Update personal and accounts details
- Organise moving home energy.
How do customers rate Momentum Energy?
Victorian electricity customers gave Momentum Energy 3 out of 5 stars for overall satisfaction in our 2023 customer ratings report.
Momentum Energy Electricity Victoria
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Compare Momentum Energy in our Most Satisfied Customers Awards
About the author
This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
Learn more about Canstar Blue’s Editorial Team.
Momentum Energy FAQs
Is Momentum Energy any good?
Momentum Energy could be a good choice for anyone passionate about renewable energy and minimising their carbon footprint. While Momentum continues to retail electricity sourced from fossil fuels like all other retailers, it clearly has a vision to help lead Australia’s push towards greater energy sustainability.
It seems that what you see is what you get with Momentum Energy. If you find discounts confusing, or you struggle to comply with discount requirements, then you might find Momentum Energy’s way of doing things to be an attractive proposition.
To summarise, if you’re looking for a retailer with great service and a passion for renewables, Momentum Energy is worthy of consideration. If you simply want the cheapest deal, then consider what other options might be available. Be sure to compare offers from a wide range of retailers before making a decision.
Who owns Momentum Energy?
Momentum Energy is owned and operated by Hydro Tasmania – one Australia’s leading clean energy businesses. Hydro Tasmania is also claimed to be the largest generator of renewable energy in the country. Momentum Energy is said to be 100% Australian-owned.
What services does Momentum Energy offer?
| Service | Does Momentum Energy offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Green energy options | |
| Notifications when bill is available | |
| Multiple billing options |
Does Momentum Energy offer GreenPower?
Only customers on Momentum Energy’s standard contracts can include GreenPower. With the Suit Yourself offer, customers will automatically receive 10% GreenPower as part of the plan. GreenPower is a government-accredited renewable energy program. Customers can sign up to a GreenPower product with most retailers and have an equivalent portion of their electricity sourced from an accredited renewable generator in exchange for slightly higher rates. This does not mean that they use renewable energy at their home, but that their retailer commits to sourcing more of it for the National Grid on their behalf.