Expert Guide: Kogan Energy Review and Ratings

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It’s not a far stretch to assume you’ve heard of Kogan, the online retail giant selling everything from televisions to life insurance, and in no great surprise to anyone, it’s now slinging energy plans. What might be a bit of a shock is that this is all happening in partnership with established energy provider, Powershop.

“Flip the switch for amazing value,” the provider prompts on its website, repeatedly using the phrase “amazing” in description of its pricing. With big claims like that, Kogan Energy could be set to take a jab at the competition in the energy space – but only if those claims are true. Are they? Find out below.

Kogan Energy prices

Here are the estimated costs for Kogan in New South Wales, Victoria, South East Queensland and South Australia. Click on your state below to see prices, but please use our comparison tool for a specific quote based on your location and circumstances.

An Expert’s guide to Kogan Energy

If you’re wondering what services Kogan Energy is offering in your state, look no further than the table below. We summarise what you can expect to find from Kogan Energy in New South Wales, Victoria, South East Queensland, South Australia, the ACT, Northern Territory, Tasmania and Western Australia.

Kogan Energy plans

Kogan Energy currently advertises three market offers in each state it services. These are:

• Kogan Energy with Free First: This is a variable rate product on an ongoing benefit period with no exit fees. In addition to competitive usage and supply rates, this plan awards bill-payers with a complimentary 12 month membership to First which offers specialty discounts and rewards to Kogan shoppers. To be eligible for this plan, customers can not be already be a First member. This offer is available to those in New South Wales, South East Queensland, South Australia and Victoria.
• Kogan Energy for Current First Members: This product is similar to the one mentioned above, however, with this plan customers must already be a First member. As such, this plan removed the complimentary membership and instead credits customers with a one-off $100 bill credit.
• Basic: This plan simply matches the Reference Price in each area, not offering any discounts. It comes with no exit fees or lock-in contract.

Kogan Energy operates in partnership with Powershop. What this means is that rather than owning its own retail license, Kogan Energy has partnered with Powershop to provide energy to Aussies. So, essentially, Kogan takes care of the marketing and Powershop takes care of the rest, or as referenced in its Ts and Cs, “Powershop Australia Pty Ltd who sells energy to you under the name Kogan Energy at your premises”. Its plan comes with no lock-in contract or exit fees, however, customers will need to pay by direct debit on a monthly billing cycle.

Kogan Energy gas

Unsurprisingly, Kogan Energy is also selling natural gas where partner Powershop does – in this case, Victoria and New South Wales only. Its gas offers mirror its electricity products with the following plans to choose from:

• Kogan First
• Basic.

Direct debit payment is also required for these offers, with the only real difference being that instead of monthly payments, you’ll receive your bill every two months.

Kogan Energy solar

If you have solar panels, the good news is that Kogan Energy’s plans come with feed-in tariffs to help maximise the return on your investment. Here’s what you can expect to see:

Compare Solar Providers

Contact information and billing details

If you ever need to contact Kogan Energy about a product or service, you’ll find all the details below.

Kogan Energy contact information

Depending on where you live and the service you are after, Kogan Energy has multiple points of contact. Details are listed below:

• General enquires: 1300 005 123
• Email: info@koganenergy.com.au
• Postal address: PO Box 1639, Melbourne, VIC, 3001

Kogan Energy billing

With a largely online business model, it comes as no huge shock that Kogan Energy would not issue paper bills, opting instead for website-based or in-app monthly invoices. Not only that, but the retailer also requires credit card, BPAY or direct debit as far as payment goes. Customers can update and change details later though if required.

Online tools

Kogan Energy also has an app, which allows you to pay your bills, see invoices, monitor and forecast power use, view your account history, and gain insights into power usage trends. It’s available both on the App Store and Google Play.

Should I switch to Kogan Energy?

Bargain hunters everywhere perked up at the news of Kogan selling electricity – after all, how could a retailer known for low prices and good discounts give you a bad deal on your power?

And while discounts are nowhere to be seen with this retailer, it seems to lend itself to a positive outcome, rather than a negative. And with Powershop handling the operational side of things, it seems as though you’ll get good rates and reliability to boot. But is it the cheapest deal in town? You’ll have to compare prices and providers in your area via the links below to find out.

About the author

This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

Learn more about Canstar Blue’s Editorial Team.

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