Expert guide: Dodo energy review and ratings
Remember Dodo? The internet company with the flying blue dodo bird as a mascot? Well it’s still around and it offers more services than ever before, including internet, phone, mobile, TV, insurance and… electricity and gas.
Dodo Energy is the division of the Dodo brand responsible for its electricity and gas retail service. It sells electricity in Queensland, New South Wales, Victoria and South Australia, as well as natural gas in Victoria and parts of New South Wales.
This review focuses solely on Dodo’s energy offerings, looking at its prices and products, and assessing the value its deals offer.
Dodo energy prices
We outline Dodo’s electricity deals in detail below, but what about the prices you can actually expect to pay? Here’s a quick overview. Click on your state to see plan pricing.
Here are the Dodo plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Dodo plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Dodo plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Dodo plans on our database for SA. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An expert’s guide to Dodo
If you’re wondering what services Dodo is offering in your state, look no further than the table below. We summarise what you can expect to find from Dodo in NSW, VIC, QLD, SA, ACT, NT, TAS and WA.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
Dodo electricity plans
Dodo likes to keep things simple, with only one electricity market offer available in each state, in addition to the default offers it is also required to have. Its plans in Victoria, NSW, Queensland and South Australia have reasonably competitive rates.
Dodo’s market offer is a variable rate contract with no fixed term. This also means there are no exit fees if you decide to switch providers at any time.
If you’re interested in other products offered by Dodo, you can read more via the links below:
See how Dodo stacks up on price against other power providers in your state:
Other expert guides on Australian energy providers worth checking out:
Dodo gas
Dodo retails natural gas in Victoria and New South Wales. The company sells a market offer in each state, with generally competitive rates and no frills. Plans are contract-free but be aware that fees for credit card and BPay processing may apply.
Dodo solar
Customers signing up to an electricity plan with Dodo may be able to receive a feed-in tariff for any power their solar panels export into the grid. Here’s what you can expect to receive depending on the state you’re in:
| NSW | VIC | SA | QLD |
|---|---|---|---|
| 3.5c/kWh | 3.3c/kWh | 3.5c/kWh | 3.5c/kWh |
Contact information and billing details
If you ever need to contact Dodo about a product or service, you’ll find all the details below.
Dodo contact information
Depending on where you live and the service you are after, Dodo Power & Gas has multiple points of contact. Details are listed below:
- General enquires: 13 36 36
- Alternative phone number: (02) 8375 3629
Dodo billing
Dodo offers customers a few options when it comes to billing and payments. These include:
- BPay: Simply log on to your online bank account, choose BPay, and type in the biller code and reference number on your bill.
- Direct Debit: You can set up Direct Debit using My Dodo. Dodo will then automatically withdraw what you owe from the nominated account each quarter.
- In Person: Pay at the post office by cash, cheque or EFTPOS. Please note, customers will need to take the last page of their bill with them and show the barcode displayed in order to use this payment method.
Online tools
Dodo’s ‘My Dodo’ website portal gives customers 24/7 online access to all their electricity, natural gas, internet or mobile accounts. Through this portal, Dodo customers can do the following:
- View and pay bills
- Update payment details
- Update personal details
- Set up a payment plan
- Request a refund
- Review energy usage and history
The Dodo website also hosts a number of resources regarding tips on saving energy, information about concessions and guides to understanding your bill.
How do customers rate Dodo?
Natural gas customers in Victoria gave Dodo 3 out of 5 stars for overall satisfaction in our 2023 customer ratings reports.
As for electricity, in Victoria and New South Wales households gave Dodo 3 out of 5 stars for overall satisfaction in our 2023 customer ratings reports.
Dodo Natural Gas Victoria
Canstar Blue
Award:
Overall Satisfaction
Dodo Electricity Victoria
Canstar Blue
Award:
Overall Satisfaction
Dodo Electricity NSW
Canstar Blue
Award:
Overall Satisfaction
Compare Dodo in our Most Satisfied Customers Awards
About the author
This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
Learn more about Canstar Blue’s Editorial Team.
Dodo Power & Gas FAQs
Is Dodo Power & Gas any good?
Dodo can certainly be a competitive electricity retailer, but it tends to be more competitive in some areas than others so you’ll have to make sure you compare plans specific to your area. While its electricity offer is basic, Dodo’s biggest selling point is that it can conveniently provide all your home services. However, while bundling your energy with a telco plan is intriguing, the potential downside is that it becomes harder to determine whether you’re really getting good value from each individual service or not. If you can, be sure to compare electricity, gas and broadband offers on their own merit.
Who owns Dodo Power & Gas?
Dodo is part of Vocus Communications – an ASX listed telecommunications company. This group also owns iPrimus and Commander. It is unclear what percentage of Vocus Communications is currently Australian-owned.
What services does Dodo offer?
| Service | Does Dodo offer it? |
|---|---|
| Online chat functionality | |
| 24 hour call centre | |
| Energy saving tips on website | |
| Green energy options | |
| Notifications when bill is available | |
| Multiple billing options |
Does Dodo Power & Gas offer green energy options?
Dodo offers a 10% or 100% GreenPower option for customers on its electricity market offer. Customers who sign up will have 10% or 100% of their electricity usage matched by Dodo with the purchase of renewable energy that’s exported to the grid. This can cost customers up to an additional $0.099 per kWh of energy usage.