Expert guide: AGL Energy review and ratings
Integrated energy company AGL is one of Australia’s oldest companies, originally established as the ‘Australian Gas Light Company’ to bring power to Sydney in 1837 – hence the AGL acronym. It’s now one of the biggest electricity and gas retailers in the country, with millions of residential and business energy customers.
In this review, Canstar Blue will examine AGL’s electricity plans, prices and incentives, showing what you can expect to pay if you sign up.
AGL energy prices
We outline AGL’s electricity prices to give you an insight into what you’ll actually pay in New South Wales, Victoria, South East Queensland and South Australia. Please click on your state below to see relevant plan pricing.
Here are the AGL Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3,900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
An expert’s guide to AGL
If you’re wondering what services AGL is offering in your state, look no further than the table below. We summarise what you can expect to find if you’re thinking about switching to AGL in New South Wales, Victoria, South East Queensland, South Australia, ACT and Western Australia.
| State | Electricity? | Gas? |
|---|---|---|
| NSW | ||
| VIC | ||
| QLD | ||
| SA | ||
| ACT | ||
| WA | ||
| TAS |
AGL energy plans
AGL offers a concise range of good-value energy plans to suit varying preferences, with prospective customers able to sign up online or by calling the AGL customer service line. Currently, AGL has a range of variable rate plans with a number of extra value-add incentives. The main plans are:
AGL Seniors Plan
One low-rate energy plan is on offer for concession card holders in New South Wales, Victoria, South East Queensland and South Australia. The AGL Seniors plan gives eligible customers a bill credit when signing up: up to $225 in Queensland, New South Wales and South Australia* and $175 in Victoria.
*New and moving customers only.
Here is the AGL Seniors plan on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3,900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the AGL Seniors plan on our database for VIC. This is a product from a referral partner†. These costs are based on the Citipower energy network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the AGL Seniors plan on our database for QLD. These are products from a referral partner†. These costs are based on the Energex network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the AGL Seniors plan on our database for SA. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
AGL Value Saver – New to AGL
Value Saver is a variable rate plan with no exit fees and monthly billing options. The Value Saver product has reasonable usage and supply rates with no lock-in contracts. This plan is only available to new customers who sign up online. A sign-up credit is currently available to customers in South East Queensland, New South Wales, South Australia and Victoria.
AGL Value Saver – Velocity New to AGL
Available to NSW customers, this plan offers a one-time $100 sign-up credit with a bonus 20,000 Velocity points. Customers must have a Velocity membership. Offer ends 25 November 2024.
AGL Value Saver – Westpac New to AGL
Available to NSW customers, this plan offers a one-time $100 sign-up credit with a bonus $100 prepaid digital for those who stay on the plan for 30 days. Customers must be Westpac debit or credit customers. Customers access offer via the Rewards & Offers hub from their Westpac online banking account (post login) or by calling 131 245 and quoting offer WESTPAC and remain on that plan for at least 30 days from sign up.
AGL Netflix Plan
AGL’s Netflix plan includes an ongoing Netflix Standard with ads subscription, valued at $7.99 monthly. However, customers can upgrade to Netflix Standard or Netflix Premium and receive a $7.99 monthly discount. AGL’s Netflix Plan also includes variable rates and no lock-in contract. This plan currently includes a sign-up credit for customers in New South Wales, Victoria, South East Queensland and South Australia.
Standing Offer
Standing Offer is the retailer’s bare-bones product, offering variable rates.
See how AGL stacks up on price against other providers in your state:
Other expert guides on Australian energy providers worth checking out:
AGL solar
AGL ended its residential solar installation service in 2018. However, the retailer says it continues to help customers get started with solar panels and battery storage through third-party partners. While all AGL market offers come with a solar feed-in tariff (FiT), the retailer reserves its most generous solar rebates to those who sign up to one of its solar-specific plans, which typically come with higher usage charges.
Residential customers in Queensland, New South Wales, Victoria and South Australia who already have solar can sign up to AGL’s Solar Savers deal. This plan rewards solar customers with a feed in tariff of 10c/kWh for the first 10kWh/day. Better yet, you’re not locked in with this contract, so there’s little risk if you give this deal a try and decide it’s not for you. Be sure to read our full review of AGL solar for more details.
Here is the AGL Solar Savers plan on our database for NSW. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Here is the AGL Solar Savers plan on our database for Victoria. This is a product from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the AGL Solar Savers plan on our database for QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Here is the AGL Solar Savers plan on our database for SA. This is a product from a referral partner†. These costs are based on SA Power network in Adelaide but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
AGL solar feed-in tariffs
As mentioned above, customers can expect higher feed-in tariffs on AGL’s solar-specific deals. AGL also offers a smaller FiT on its non-solar products, which vary between 3.3c/kWh and 7c/kWh, depending on the state. For standard AGL plans, here are the FiTs on offer:
| NSW | VIC | SA | QLD |
|---|---|---|---|
| 5.00c/kWh | 3.30c/kWh | 4.00c/kWh | 4.00c/kWh |
AGL natural gas
As the ‘Australian Gas Lighting’ company, AGL sells natural gas across the country. Its gas plan/s tend to mirror AGL’s electricity deals in terms of incentives. AGL’s current residential gas plan in NSW, VIC, QLD and SA is:
- AGL Value Saver: A no-contract plan with competitive supply and usage rates.
AGL gas WA
In Western Australia, AGL offers two natural gas plans for customers:
- AGL Savers: AGL Savers is a variable rate gas plan with a generous 40% guaranteed discount off gas usage and supply charges for 12 months
- AGL Set & Forget: AGL Set & Forget is a a variable rate gas plan with a 41% guaranteed discount off gas usage and supply charges for 12 months.
Contact information and billing details
If you ever need to contact AGL about a product or service, you’ll find all the details below.
AGL contact information
Depending on where you live and the service you are after, AGL has multiple points of contact. Details are listed below:
- General enquiries: 13 12 45
- Postal address: Locked Bag 14120 MCMC Melbourne VIC 8001
- Online message: Through My Account on website or the AGL App
AGL billing
In terms of invoice payments, AGL offers a range of options, with customers able to pay via the AGL website by either credit card or PayPal, by direct debit, BPay, Post Billpay, or in person at Australia Post offices, via post by cheque or money order.
AGL’s Bill Smoothing provides for the estimated total cost of a customer’s energy bills for the next year to be spread across equal monthly or fortnightly instalments, with weekly instalments also potentially available for direct debit customers.
Additional reading:
AGL online tools
AGL provides a variety of tools for account management, with AGL Energy Online allowing customers to view and monitor their energy usage and bill details, receive bills via email, update personal details and organise a home or small business move. Customers can also manage their account via the AGL Energy app.
How do customers rate AGL?
Natural gas customers in Queensland gave AGL 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report.
AGL was also scored a 4 out of 5 stars for overall satisfaction by customers in our 2024 customer ratings report for bundled energy and telco providers.
AGL Bundled Energy and Telco
Canstar Blue
Award:
Overall Satisfaction
Compare AGL in our Most Satisfied Customers Awards
About the author
This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.
Learn more about Canstar Blue’s Editorial Team.
AGL FAQs
Is AGL any good?
As one of Australia’s largest energy companies, AGL is well-resourced to deliver competitive rates, plenty of value-add incentives and quality service to its customers. While AGL is usually not the cheapest provider, it is one of few energy retailers with a rewards program and 24/7 phone support, which may provide additional ‘value’ depending on what kind of retailer you’re looking for. If you want to remain with AGL long-term, you may need to make the occasional phone call to ensure you’re still getting its cheapest offer.
AGL can probably be considered a safe bet for anyone wanting a reliable and well-rounded energy service, however, you will probably need to shop around if you’re looking for the cheapest electricity deal possible.
Who owns AGL?
AGL is an ASX listed company that claims it has been ‘Proudly Australian since 1837’. It was originally established as the ‘Australian Gas Light Company’ to deliver electricity in Sydney in 1837 – making it one of the oldest companies in Australia. The acronym ‘AGL’ was also derived from this name.
What is AGL Rewards?
AGL customers can join the AGL Rewards program, comprising special offers, discounts and benefits at hundreds of participating businesses nationally, including discounts on a range of popular gift cards, as well as discounted movie tickets, up to 50% off at selected restaurants, discounted travel and accommodation, and reduced prices for certain attractions and theme parks.
Does AGL offer GreenPower?
Yes, AGL customers have the choice of adding AGL Green Energy to their electricity plan, with AGL sourcing power equal to 20% or 100% of the customer’s entire household electricity consumption from renewable energy sources, approved under the GreenPower voluntary government accredited program.