ActewAGL Review and Prices

Electricity and gas retailer ActewAGL provides residential and business energy services in the Australian Capital Territory, Queanbeyan and South East New South Wales. The company was set up in 2000 as a joint venture between AGL and the ACT-owned ACTEW. Today, the company claims to provide great value to its 187,000 electricity customers, plus nearly 150,000 gas customers.

In our endeavour to help consumers make informed energy decisions, Canstar Blue reviews ActewAGL to discuss whether or not it’s the right retailer for your home. If you live in the ACT in particular, power price competition is heating up and you should make sure you’re still getting a good deal.

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ActewAGL electricity prices ACT

In the table below, we show ActewAGL prices on the Evoenergy network in Canberra. Plans are listed from the lowest priced estimate first. See here for information on the ICRC Reference Price, which in this comparison assumes general energy usage of 6,100kWh/year, meaning the Reference Price is $2,432/year. Please use our comparison tool for a specific comparison in your area.

*Price assumes general energy usage of 6,100kWh/year for a residential customer on a single rate tariff. Estimated price includes any conditional discounts that may be available. Pricing based on Evoenergy network in Canberra, but prices differ between distribution areas. October 2024.

ActewAGL energy plans

ActewAGL’s retail service operates across ACT and extends to some areas of New South Wales, including Shoalhaven, Queanbeyan and South East New South Wales. It generally has a few market offers in each area it operates and sells natural gas in some locations. The supplier also offers discounts when customers buy both their electricity and gas.

In Canberra, one offer requires customers to agree to bill payments via direct debit, while another offers cheap rates on a simple contract with no exit fees or lock-in contracts.

Where does ActewAGL operate?

If you’re wondering what services are available in your state, look no further than the table below. We summarise what you can expect to find in New South Wales, Victoria, South East Queensland, South Australia, ACT and Western Australia.

ActewAGL natural gas

ActewAGL also sells natural gas in Canberra. Gas contracts are on a standard offer basis with no standalone discount. Customers that bundle both electricity and gas may be eligible to receive a guaranteed discount depending on where you live.

ActewAGL solar

Households can access solar panels, inverters and storage systems in the ACT and surrounding areas through SolarHub and the ActewAGL Smart Energy Hub.

Once you’re up and running with solar, customers will receive a feed-in tariff of between 10c/kWh and 15c/kWh in the ACT and 8c/kWh in NSW. Please note, the feed-in tariff available to you will depend on plan eligibility.

Compare Solar Energy Providers

ActewAGL GreenChoice

Customers may voluntarily opt-in for ActewAGL’s GreenChoice program. With GreenChoice, ActewAGL commits to purchasing renewable electricity from government-accredited sources to be fed into the grid on your behalf. According to the ActewAGL website, the renewable energy it sources for this program is independently assessed by the Australian government’s National GreenPower Accreditation Program.

There are two ways for customers to purchase power through GreenChoice: a fixed-use option or a percentage-based option. Under its fixed-use option, ActewAGL purchases a fixed amount of green energy on the customer’s behalf each day. Under the percentage-based option, customers select a percentage of their electricity usage to be matched with GreenPower. The percentage-based option costs 6.6c per kilowatt hour (kWh).

Other services available

ActewAGL aims to be the go-to for everything energy by having its own energy shop where it sells and installs reverse cycle air conditioners, natural gas heating, evaporative ducted cooling, gas log fires and hot water systems.

It also has a host of support services, including gas and electrical and repairs. This includes the maintenance of hot water systems, heating, switchboards, smoke detectors, power points and plenty more.

ActewAGL also tries to help its customers in other ways, offering plenty of advice on its website to help customers understand their bills and cut their power usage.

ActewAGL ePayPlus

The ePayPlus service provides customers with a variety of monitoring and account management tools, including:

• Receive bill online with email notification
• View account history
• Access past bill details
• Pay account online
• Estimate utility spend to date
• Update personal details
• Subscribe to special offers and latest news

The ePayPlus app makes it easy to pay your bill, but there’s plenty other options if you prefer, including:

• Online via epayplus
• Direct debit
• Credit card via phone
• BPay
• Cheque via mail
• In-store at an ActewAGL store or Australia Post office

Is ActewAGL right for me?

As a company backed by AGL, one of Australia’s largest integrated energy companies, ActewAGL is able to use its experience and market power to offer customers competitive deals. That’s not to say ActewAGL will be the cheapest retailer for all customers, but you can at least be assured you are being looked after by a company that knows what it’s doing. A feature that particularly distinguishes it from other retailers is its guaranteed discounts. Most retailers will only give you a discount if you pay on time or pay via direct debit. If you often struggle to meet these requirements, ActewAGL is definitely worth considering.

Of course, discounts aren’t everything. In order to ensure you’re receiving the best deal on power, be sure to regularly compare electricity providers with Canstar Blue.

About the author

This page was written and is regularly updated by Canstar Blue’s Utilities Editor, Tara Donnelly. Having spent the last decade writing for and editing comparison websites, she’s an expert in all things energy, phone and internet. She loves to highlight the next best deals, while also flagging the things you need to be aware of.

Learn more about Canstar Blue’s Editorial Team.

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