One of Australia’s most prominent energy retailers, AGL, provides a billing and usage app for residential customers. AGL’s energy app offers a load of benefits, all accessible from the palm of your hand.
In this review, Canstar Blue breaks down the functions, specs and usability of the AGL app.
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What is the AGL app?
The AGL app is a way for customers to track their energy usage, keep on top of power bills and manage account information, all from the convenience of their smartphone or tablet. The app is available to all of AGL’s residential customers who are looking to access multiple online tools, and can be used on both Apple and Android operating systems.
It’s worth pointing out that households with a smart meter installed at their property will get much more value out of the AGL app, owing to the fact that smart meters allow for almost instant energy reporting. Those who do not have a smart meter will only get the basics from the AGL app.
What does the AGL app do?
The AGL app has a variety of useful functions for customers, including:
- An overview of electricity and gas usage per billing period
- A breakdown of hourly and daily energy usage costs if you have a smart meter
- An estimation of future bills if you have a smart meter
- Access to account details and bill payments
- Historical billing data
- Track solar and battery activity
- Access to unique rewards and offers
If you like the idea of having fingertip access to your energy account everywhere you go, the AGL app may make life a little easier. Since every household’s electricity and gas needs are different, receiving personalised information can keep you more accountable on reducing those overall energy costs.
What is Electrify Now?
In 2023, AGL launched Electrify Now: a handy tool that allows customers to estimate how much power they would use if they fully electrified their home. This could include switching to alternative electricity sources (e.g. solar or battery), charging an electric vehicle (EV) at home or using different heating and cooking methods.
With Electrify Now, customers can gather estimates for home electrification and speak to professionals about switching to a carbon-free lifestyle.
The tool also provides customers with payback estimates, to see how long it would take to pay off new products such as solar or an induction cooktop.
AGL electricity plans
Here are the AGL Energy plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3,900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for SE QLD. These are products from a referral partner†. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the AGL Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4,000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Can I pay my energy bill on the AGL app?
Energy bill payments can be made via the AGL app by using PayPal or credit card. Customers can view and download electricity and gas bills in the app, as well as check account balances and due dates of upcoming invoices. Depending on the mobile device, a ‘billing’ tab should be found at the bottom of the app.
Can the AGL app monitor electricity usage if I have solar?
Customers with solar should be able to see and track their solar, grid and battery usage through an interactive chart. Bill-payers with a solar battery will also be able to monitor the battery’s charge levels through weekly and daily views. Solar customers can also monitor the health and performance of their system through the AGL app.
AGL solar plans
Here is the AGL Solar Savers plan on our database for NSW. This is a product from a referral partner†. These costs are based on the Ausgrid network in Sydney but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Here is the AGL Solar Savers plan on our database for Victoria. This is a product from a referral partner†. These costs are based on the Citipower network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here is the AGL Solar Savers plan on our database for QLD. This is a product from a referral partner†. These costs are based on the Energex network in Brisbane but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Here is the AGL Solar Savers plan on our database for SA. This is a product from a referral partner†. These costs are based on SA Power network in Adelaide but prices will vary depending on your circumstances. Annual price estimates assume general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Solar plan price estimates exclude solar feed-in tariff credits. Our database may not cover all deals in your area, and please check retailer websites for up to date information.
Can I pay for NBN on the AGL app?
Customers are able to sign up to an AGL NBN plan and pay their monthly internet bill through the AGL app. Each NBN plan comes with the option to bundle with an electricity plan or home phone plan.
All AGL NBN plans are contract-free and come with unlimited data.
The following table shows a selection of AGL’s NBN plans on Canstar Blue’s database, listed in order of standard monthly cost, from the lowest to highest, and then by data allowance. Use our comparison tool to see plans from a range of other providers.
Can I pay for my phone plan on the AGL app?
AGL customers with mobile plans can also access account information through the AGL app, including billing information and data usage. You can use the app to pay your AGL mobile bill each month.
Do you need a smart meter to use the AGL app?
Although you can use the AGL Energy App without a smart meter, you will be missing out on some of the app’s core features, including bill projections and current electricity and gas usage data. If you have upgraded to a digital meter recently, your energy usage information should be available through the app within 10 to 15 days.
Access to usage data via the mobile app is made available every two to three days for customers with smart meters. Want to know how to get a smart meter? Read our helpful guide on how to get a smart meter installed.
AGL app for iPhone
The AGL app is available for iPhone users and is free to download via the App Store. According to the App Store, users must have iOS 15.0 or later to download the AGL app, and it’s also compatible with the iPad, iPod touch and Mac with macOS 12.0 or later.. The size of the download is currently 89.1MB.
AGL app for Android
Android users can download the AGL app for free via Google Play. According to Google Play, the AGL app requires Android 9.0 or a later version to run, with the size of the download being 24MB.
Are AGL energy plans right for me?
AGL is one of Australia’s largest energy retailers, offering customers a range of plans that may include bill credits, sign-up incentives, GreenPower options and generous solar feed-in tariffs. The majority of AGL market offers span over a 12 or 24-month benefit period, meaning that some of the features of each plan may expire after this term.
Finding the right energy product for your circumstances can be overwhelming, but it doesn’t have to be. By using our free comparison tool, you can compare from a variety of energy plans, from a range of electricity providers. From here you can filter your search and review each plan’s features, including base rates, discounts, and much more.
FAQs about the AGL Energy app
According to the Apple store, the AGL app was last updated for Apple users in December 2024. This is version 8.19.0 which allows customers to change their mobile plans, along with NBN and energy.
According to the Google Play store, the app was also updated in December 2024 for Android users with bug fixes and similar features added.
If for any reason you cannot access certain features on the AGL app, or it isn’t working at all, you can contact the AGL Mobile App Community page, via the energy company’s website. From here, you can submit an online enquiry, read frequently asked questions, and provide honest feedback of your experience with the AGL app.
If you’re an AGL residential customer and you are keen to have access to a variety of resources in the palm of your hand, then downloading the app could prove worthwhile. However, if you don’t have a smart meter or you’re simply comfortable with browsing your account and usage details online via the web portal, then the app may not be worth your time.
At the time of this article’s publication, the AGL app’s reviews and ratings have been mostly positive, scoring 4.7 out of five on the App Store and 4.5 on Google Play.
Original Author: Jared Mullane
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