Canstar Blue
Outstanding Value Award Methodology –
Gas Plans

Last updated: October 2024

What is the Canstar Blue Gas Plans Outstanding Value Award?

Canstar Blue’s Outstanding Value Award for Gas Plans uses a sophisticated ratings methodology, unique to Canstar Blue, which compares providers’ suite of Gas products offered to consumers.

The Canstar Blue Outstanding Value Award is awarded to providers in each state/territory that provide the strongest Gas offering across consumer profiles from Canstar Blue’s Gas Value Rank. Canstar Blue’s Gas Value Rank assesses a product’s value for money by considering a product’s price (Price Score) and feature offering (Feature Score) and comparing it across the market.

What are the types of plans considered in the Outstanding Value Award?

Canstar Blue’s Gas Outstanding Value Award considers gas plans that are either single rate, or a block rate.

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Plan Type Eligibility Criteria
Single Rate/Block Rate Plan must be available under a single rate or block rate tariff which may be called:

  • Flat rate
  • Standard rate
  • Step tariff
  • Tiered rate

Does not include:

  • Time of Use tariffs
  • Demand tariffs

Plans must be available in at least 5 postcodes per distribution network.

What are the consumer profiles considered in the Outstanding Value Award?

Canstar Blue takes into account provider performance for each applicable distribution network within the state that’s being rated.

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Tariff Type Distribution Network
Single Rate / Block Rate ACT – Evoenergy

NSW – AGN-NSW, Jemena Gas

QLD – AGN-QLD, Allgas Energy

SA – AGN-SA

VIC – AGN-VIC, Ausnet, Multinet

WA – ATCO

How are gas usage estimates determined?

For each state/territory, Canstar Blue uses an estimated annual gas usage.

  • Gas Outstanding Value Award: annual usage is based on a sample of the representative usages that a range of providers display for each applicable state.

How is the Outstanding Value Award determined?

Canstar Blue’s Outstanding Value Award for Gas Plans (State/Territory) considers a retailer’s cumulative performance across single rate/block rate plans over a three-month historical consideration, for each distribution network within the state/territory. To be considered for a State/Territory award, a retailer must be available in all considered distributors for that State/Territory.

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Does Canstar Blue rate all products in the market?

Canstar Blue endeavours to include the majority of providers and products in the market and to compare product features relevant to most consumers in our ratings. However, this process is not always possible, and it may be that not every provider and/or product in the market is included in the rating, nor every feature compared that is relevant to you.

How often are plans reviewed for the Gas Value Rank?

Canstar Blue’s Gas Value Rank assesses a product’s value for money by considering a product’s price (Price Score) and feature offering (Feature Score) and comparing it across the market. The plans that are lower in cost (higher Price Score) and have a higher Feature Score will be ranked higher than plans which have a higher cost and a lower Feature Score.

How are the plans ordered?

Canstar ranks Gas plans based on value-for-money. Whereby, the Value Rank takes into account a plans’ estimated annual cost and features offered as compared to the market. The plans that are lower in cost and have more features will be ranked higher than plans which have higher cost and fewer features.


Canstar Blue Research Team

Learn more about Canstar Blue’s Research Team

This methodology and the many others Canstar Blue uses to conduct it’s in-depth consumer research are managed by Canstar Blue’s in-house Research Team. They provide the expertise that powers our Star Ratings and Awards, designed to help Australian consumers make more informed purchasing decisions.

Meet the Research Team