As Australia’s most trusted comparison website*, we know consumers rely on us to do what we say on the tin. Canstar Blue’s Most Trusted Awards help consumers identify electricity, natural gas, internet and mobile plan providers. These awards represent the views of energy and telecommunications customers just like you. Seeing a Most Trusted award logo lets you know that this is a brand that delivers on its promises.
Trust is hard to gain and easily lost, so how do we measure it for our Most Trusted Awards? We’ve created a methodology to allow us to determine winners consistently and without bias.
Read our Most Trusted Methodology
Tango Energy is Canstar Blue’s Most Trusted electricity provider for the second year in a row – a clear sign that when it comes to customer confidence, this challenger brand is doing something right. A consistently competitively-priced retailer, Tango is more than just cheap prices: strong customer support, plan flexibility and overall range of services have kept Tango a yearly contender in Canstar Blue’s annual energy awards.
With affordable rates and incentives for those willing to bundle their services, it may be Tango Energy’s ability to make electricity simple and easy that’s garnered the trust of its growing customer base. Tango’s accessible online features, such as direct debit payments and e-billing, are also a big drawcard for tech-savvy Aussies.
Further to building its trust among households, the retailer offers phone and online support, from a dedicated helpline to an online chat bot to assist with any enquiries. It also offers guidance through helpful articles on its website which cover topics such as rebates and concessions, power outages, billing and payments, moving and new connections and account management.
Cheap pricing isn’t everything: but for customers wanting a balance of low-cost plans and high-value service, Tango Energy may be one to keep on your shortlist.
Here are Tango Energy’s plans on our database for NSW. These are products from a referral partner†. These costs are based on the Ausgrid electricity network in Sydney but prices may vary depending on your circumstances. This comparison assumes general energy usage of 3900kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are Tango Energy’s plans on our database for Victoria. These are products from a referral partner†. These costs are based on the Citipower electricity network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Tango Energy plans on our database for SEQ. These costs are based on the Energex energy network in Brisbane but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4600kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Tango Energy plans on our database for South Australia. These are products from a referral partner†. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Kleenheat is Australia’s Most Trusted natural gas supplier for the third year running, beating out bigger and more widely available providers to claim the top spot. Also a multi-time winner of Canstar Blue’s natural gas supplier ratings in WA, Kleenheat appears to have earned the trust of residential gas users in the state thanks to its plan discounts, member incentives and strong customer service.
While WA gas prices are still regulated by the state government, retailers are permitted to offer discounts or specialty rewards based on the set price as a point of difference in the market. In Kleenheat’s case, this is generally through direct debit and e-billing discounts or FlyBuys points, in addition to one-off specialty offers.
However, there’s more to customer satisfaction and trust than cut-rate prices. Through endorsing local events and establishments, sponsoring organisations and sporting teams, and sharing helpful energy tips and tricks through its blog, Kleenheat has truly integrated itself as a member of the local community in WA. Households can feel confident that Kleenheat is a company that cares for the area it operates in.
From local support to individual support, Kleenheat offers a range of help and resources to gas customers, including call centre and online assistance. The retailer also provides hardship and family violence help for customers requiring urgent and confidential support.
This category was previously titled ‘Most Trusted Energy Providers’ until 2023 and only considered electricity providers in market. The below winners were awarded under this title.
Felix joined the Aussie telco market in 2020 and is part of the TPG Telecom group. At its launch, Felix offered a single prepaid subscription-style phone plan with unlimited data (as a capped speed). However, it now offers a range of prepaid plans with set data inclusions, while its most expensive plan still includes unlimited data by default with 20Mbps capped speeds.
In addition to its simple suite of plans — available as either eSIM or with a physical SIM card — Felix’s emphasis is on being an environmentally conscious brand. As a partner of the One Tree Planted non-profit organisation, Felix promises that for every month that customers stick with their plan, one tree will be planted on their behalf. In June 2024, Felix hit its goal of planting two million trees.
Felix’s mobile plans are no lock-in contract and include unlimited standard national calls and SMS, plus unlimited data banking (on plans with a set data inclusion) and no excess data charges. Felix operates on the Vodafone 4G and 5G mobile networks.
Compared to other SIM-only plans on the market, Felix tends to offer good value for money and with deals and discounts regularly on offer, customers can often save on their plan fees. Felix was also the winner in our 2024 Most Satisfied Customers ratings for prepaid SIM-only plan providers, showing that customers are generally happy with the value and service they receive from Felix.
The internet market is a crowded space, with many providers vying for new customers by offering cheap plans, discounts or added extras. However, sometimes customers want more than just the best price. For some Aussies, good customer service or trust — knowing that their provider will help during times of service dropouts or slow speeds — can be more important than even the cheapest deals.
Aussie Broadband has been a highly-rated and winning brand, in both our annual customer satisfaction NBN provider ratings and internet and entertainment bundle ratings. It has also gained a larger customer base over the years since its 2003 launch, in a crowded NBN market dominated by a small number of big name providers.
For many, the Australian-based operations and customer support could be a draw card, and the company has a strong ethos on how it operates to deliver quality services to Australians — the ‘Aussie’ way. It maintains a strong social media presence and regularly offers discounts and competitions alongside its range of products and services.
When it comes to internet plans, specifically NBN, Aussie Broadband’s prices tend to be on the more expensive end of the spectrum, by about $5-$10 monthly. However, it seems customers may be willing to pay a bit more for a provider that offers the trust and service that have become synonymous with the Aussie Broadband brand.
Canstar Blue offers a range of commercial and organic opportunities for winning brands that want to let the world know they’re the best in their field. Our Commercial Team is ready to help you maximise your win!
Got some questions about how the Most Trusted Award works, or want to get your brand involved? Check out the questions below, or head to our FAQ page.
Our Most Trusted Awards are based on a ratings scale of 0 to 10 (with 10 being the highest), with consumers rating their provider, and providers in general. However, trust means different things to different people, but in regards to the energy market, we take it to mean that consumers trust their providers to not rip them off, to not make plans unnecessarily complicated, to deliver good customer service and to generally do the right thing, in addition to a few other areas.
From here, the results are correlated, with the brand with the highest average Trust rating awarded the Most Trusted Award. You can learn more about the Most Trusted Award in our Methodology here.
(*) Source: Canstar Group research, conducted by Qualtrics Dec/Jan 2021/22. n=1075
