Best-Rated Home Security System Brand

See Our Ratings Methodology.

cns-msc-home-security-2025

Most Satisfied Customers | Eufy

Aussies have rated Eufy as the top pick in Canstar Blue’s latest home security ratings, with five-star reviews in all categories. These are performance, user friendliness, value for money, features and functionality, video and audio quality, ease of installation, design and overall satisfaction.

Fact Checked Fact Checked

How we rate home security system brands

Our review compares home security system brands on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which home security system brand they think is best!


Canstar Blue surveyed 626 Australians for their feedback on the home security product(s) they’ve purchased and installed in the last three years.

  • The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.


Respondents rate their satisfaction with their home security system brand(s) from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
  • Overall satisfaction: measures consumer satisfaction with a home security system brand as an individual score NOT a combined total of all criteria.
  • Value for money: quality and longevity of product for price paid.
  • Performance: performs as described given frequency of use.
  • Ease of use: process for use is simple and efficient in achieving results, instructions are easy to understand.
  • Design: aesthetically pleasing without compromising functionality, appropriate size and weight for product.
  • Features and functionality: adequate settings and features for purpose and/or advanced settings and features that enhance performance, connectivity.
  • Ease of installation
  • Video and audio quality

The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.

  • Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Eufy
  • Ring
  • Swann
  • Arlo
  • TP-Link

Find more detailed information on our Most Satisfied Customer methodology.


Top Home Security System Brand – Eufy

EufyCamera

Eufy is a smart home product brand that sells robot vacuum cleaners, scales, lights and home security devices. The brand’s home security range includes video doorbells, smart locks, pet cameras, security cameras and alarms. 

About our consumer experts


Rachel Bollerman: Content Producer

This article was written by Canstar Blue Home & Lifestyle Content Producer, Rachel Bollerman. Rachel graduated with a Bachelor of Communications, majoring in Journalism at the Queensland University of Technology in 2021. She has worked in public relations, marketing and communications roles at Jessica Cotton PR & Marketing and the Institute for Urban Indigenous Health . Gaining experience in broadcast journalism and blog writing, Rachel has also interned at 4ZZZ Community Radio and Fishburners.

When she’s not working, Rachel enjoys doing arts and crafts projects at home, watching true crime and spending time with friends. You can follow Rachel on LinkedIn.

 

Meet the Editorial Team

 

Amy Nghiem: Research Analyst

Amy-Nghiem-Canstart

Amy joined Canstar in 2022, initially gaining significant product and market knowledge as a Product Data Analyst, before moving to the Research team as a Research Analyst. In her role, Amy is responsible for the consumer research ratings, where she spends her days developing surveys, overseeing their implementation and analysing data across a wide range of product and service categories for Canstar’s Customer Satisfaction Awards.

Amy has considerable experience in data-driven roles that require a high level of accuracy while handling large volumes of information. Amy has a passion for understanding the data, and her attention to detail ensures that no nuance goes unnoticed, allowing her to uncover valuable insights and make informed decisions.

Connect with Amy Nghiem on LinkedIn.

 

Meet the Research Team

Past Ratings

Here are the past winners from Canstar Blue’s home security systems ratings:

  • 2024: Eufy
  • 2023: Ring
  • 2022: Eufy
  • 2021: Samsung

Related Technology Articles

Brand Country of Origin

What country do my appliances come from?

KEY POINTS

The quality of an appliance is not necessarily determined by where it is made.
Some brands are headquartered in one country but manufacture appliances in another. For example, Fisher & Paykel is a …

– Read more
girl texting housemates

A share house guide to electricity

You and a mate you’ve known since high school have decided to start a share house together. You’ve found a random stranger on Facebook to take the worst room, and are now spending half of …

– Read more
Walkie-talkies

Walkie Talkie Buying Guide

Walkie-talkies were considered one of the most effective forms of communication decades ago, although for many, they seem a bit outdated nowadays. Despite this, the two-way handheld radio is still used in multiple industries, businesses …

– Read more

Where to buy packing materials for moving house

Moving can be a massive process, but it’s not until you actually start packing that you realise just how big of a job it can really be. While there’s plenty that will need your attention, …

– Read more
Security Screen Buying Guide

Security Screens Buying Guide

Find out your options and what to consider when it comes to keeping your home safe with security screens in this Canstar Blue guide.

– Read more