Buddy Telco NBN plans review

Buddy Telco review: What NBN plans does Buddy Telco offer?

Launched in 2024, Buddy Telco is the budget-focused offshoot brand to popular NBN provider, Aussie Broadband. Buddy Telco offers a range of NBN plans across several different speed tiers — NBN 25, NBN 50, NBN 100 and NBN 1000.

While Aussie Broadband’s NBN plans are typically more expensive compared to plans from other NBN providers, Buddy’s NBN plans are on the cheaper end. Buddy Telco’s approach to no-frills internet with a digital-only focus keeps things simple so that standard pricing is cheaper than other providers, including its parent company.

However, this means that customer service operations are online-only and live chat hours are limited. However you can also manage your account and service through the Buddy Telco app or use the chatbot.

What’s included with Buddy NBN plans?

Buddy’s NBN plans are available as BYO modem plans. However, you do have the option of adding on a modem to your plan for an additional cost. If you add on a modem, you can choose to pay for your modem outright and upfront or on a payment plan over 12 months, however you’ll also need to pay for shipping.

Because Buddy Telco is a budget-focused internet provider, you won’t get any extras such as home phone plans or entertainment add-ons.

Buddy Telco NBN speeds

While Buddy Telco only offers four NBN speed tiers — NBN 25, NBN 50, NBN 100 and NBN 1000 — real-world experience will differ from household to household.

To give customers an idea of what to expect from their NBN plan speed, NBN providers are required to list the typical evening speed you can expect on a plan during the busy evening peak between 7pm and 11pm. To get an idea of what to expect from your Buddy NBN plan speeds, you can check out our guide on typical evening speeds.

Buddy Telco contact and customer service

Buddy Telco keeps things simple, which also means your customer service options are limited. You can manage your account via the Buddy Telco app, while there is an online chatbot available at all hours for self-serve options. Buddy Telco’s Perth-based live chat customer support team is available Monday – Friday, from 12pm – 8pm (AEDT).

About our internet experts

Emma Bradstock: Senior Telco Specialist

As Canstar Blue’s Senior Telco Specialist, Emma Bradstock covers all things mobile phone and internet, which she’s focused on for over five years. Emma has over a decade of professional writing experience across print and digital media outlets and for digital agencies, and has turned her hand to multimedia content and social media management.  She has a Bachelor of Arts in Communications and Media from Macquarie University. You can follow Emma on LinkedIn.

Josh Filosi: Data Insights Analyst

Josh Filosi is Canstar’s Data Insights Analyst, and helps develop and deliver the methodology for Canstar Blue’s Value Rankings and Awards for the telco industry. He holds a double-major in Economics and Behavioral Science, and enjoys interpreting complex data. Connect with Josh on LinkedIn.